Sun/moon Roof Assembly problems of the 2013 Ford Explorer

The contact owns a 2013 Ford Explorer. The contact stated that the moonroof was inoperable. The vehicle was taken to the local dealer, where it was diagnosed that the switch and sun/moon roof motor needed to be replaced. The vehicle was repaired, but the failure recurred. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle for the failure. The manufacturer contacted and the contact was referred to the NHTSA hotline for assistance. The approximate failure mileage was 116,414.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the sunroof leaked water, causing the rearview mirror and rear seat belts to become wet. The contact stated that the sunroof engine and dashboard were previously replaced due to the failure; however, the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 115,000.

The contact owns a 2013 Ford Explorer. The contact stated that there was water on the rear carpet and the floor was wet. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the failure was due to the sunroof. The sunroof the motor was disconnected, and valves and drainage pipes were cleaned. The vehicle was repaired, but the failure recurred. The contact stated that the rear seats were wet, and the seat belt was wet. Additionally, there was water in the tire well. There was rust located in the vehicle. The contact discovered that water had entered through the liftgate. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 80,000.

The contact owns a 2013 Ford Explorer. The contact stated that while operating the vehicle, the glass moon roof panel became inoperable, and could no longer be opened. Additionally, there was rainwater leaking into the vehicle from the sunroof drainage system. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the extend coverage related to the failure. The failure mileage was 70,000.

The contact owns a 2013 Ford Explorer. The contact stated that the sunroof failed to close securely. The vehicle was taken to the dealer, where the sunroof motor was replaced; however, the failure reoccurred. The dealer replaced the sunroof motor a second time in 2019; however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the sunroof motor needed to be replaced. Additionally, the dealer diagnosed that the failure was due to debris intrusion into the sunroof motor. The dealer informed the contact that the sunroof tubes needed to be kept clean to prevent debris from entering the sunroof motor. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 50,000.