Windshield Critical Fasteners problems of the 2013 Ford Explorer

The contact owns a 2013 Ford Explorer. The contact stated that while driving at 25 mph during rainy weather conditions, the rain started to enter through the windshield. The dealer was not contacted. The vehicle was not diagnosed or repaired.   the contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that the recall parts were not yet available. The failure mileage was unknown.  .

The windshield pillar trim flew off the vehicle traveling 60mph down a highway. It was sudden and loud which was extremely distracting. The windshield pillar trim caused the vehicle behind to swerve. Part of the weather stripping which was attached to windshield pillar trim remained halfway on the vehicle flapping in the wind, scratching the vehicle. Driver had to pull over and remove the flapping piece. The problem has not been reproduced nor inspected. There were no warning lamps, messages or other symptoms prior to the failure.

Windshield trim falling apart and separating from windshield. Noticed this happening approx 2 years ago and has become extremely bad now. I have called local dealership and glass company for replacement part but was told by both there isn't a replacement part and windshield would have to be replaced.

While I was driving the passenger side panel started to fly off. I pulled over to the side of the road and secured it. My husband placed black tape on it to hold it down until it gets repaired.

The windshield trim panels flew off while driving on the highway.

Our Ford Explorer has had some of the trim around the windshield panels detach while driving on the interstate. The first time it happened, it was severe, making a noise on our windshield and flying off towards the car behind us. We actually had to pull over to check to see if the windshield was still intact enough to continue driving. We went to the next exit, got some glue and gasket trimming and tried to repair/fix the part that was gone. We continued to worry about traveling on highways because that is when more and more of it seemed to detach or come loose. Windshield/glass replacement people said they couldn't replace those gaskets. The replacement had to come from the dealer. The dealer wouldn't replace the gasket or trimmings. They said there was no replacement part by Ford that would do that. Our insurance would not help us and declared they couldn't do anything unless the windshield itself came off or was broken. We have continued to just glue and try to repair these parts that are coming off. We are thankful that NHTSA is investigating this in other Explorers. It is a dangerous situation that we have sought help for- but to no avail. Pic 1 &2 shows the side that has no gasket left at all and trim is loose. Pic 3-7 shows the remaining gasket & trim is loose, flapping, and glued down in some places to keep it intact.

I saw issues with trim coming off of Ford Explorers. This has happened to us now, twice. There is a rubber section adjacent to the windshield that flew off of our car while driving down the highway. There had been no known issues with it at the time it happened. We had it repaired only to have it happen again within 6 months of replacing the original trim.