general problems of the 2014 Ford Explorer - part 1

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side a-pillar trim on the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was determined that the a-pillar trim had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 109,101.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the a-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact stated that the camera image showed a reversed image, and there were lines through the camera screen, and occasionally the camera was off. The contact stated that the image was distorted, so the contact covered up the camera. The contact received notification of NHTSA campaign number: 24v031000 (structure). The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that while driving approximately 60 mph, the windshield exterior a-pillar trim detached from the vehicle, causing other drivers to swerve to avoid colliding with the detached trim. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not yet repaired. The failure mileage was 190,000.

See attached document for complaint. I am writing to report that I have tried several times to have my 2014 Ford Explorer repaired for safety recall 24s02/NHTSA recall 24v031. I was told that no one had the parts for the repair. I live in clermont, florida, and I have contacted that Ford location multiple times along with other Ford dealers in the central florida area. How can I get my Ford repaired?.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts for the recall repair were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 300,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). However, the part to do the recall repair was not yet available. The contact stated the driver's side a-pillar and the passenger's side a-pillar trims had detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that on a separate occasion, while it rained, water entered inside the vehicle. The dashboard, the carpet, and the dome light were wet. The contact stated that water dripped down into the console area. The contact believed that the water entered through the dome light. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 mph, the passenger's side windshield exterior a-pillar trim separated from the vehicle. The vehicle was taken to the dealer, where it was inspected, and the dealer confirmed that the part needed to be replaced. The vehicle was not repaired because parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 245,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side a-pillar trim detached, and a part of the front driver’s side a-pillar trim was still attached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 70-72 mph, the contact heard a loud snapping sound and saw an object go by on the outside of the vehicle. After pulling over to the side of the road, the contact became aware that the trim around the windshield on the passenger’s side had detached. The trim on the driver's side of the windshield had started to deteriorate. The windshield was currently secured with tape. The vehicle was taken to a dealer, and it was confirmed that the parts that had detached were the same parts that were under recall. The dealer informed the contact that the parts had been ordered but could not confirm when parts would be available. The contact was unable to reach the manufacturer. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that after a routine front windshield replacement, while driving at an undisclosed speed, the front passenger’s side a-pillar trim detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the vehicle was taken to a local independent mechanic and was repaired out-of-pocket. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 141,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000( structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact recently became aware that the trim on the passenger’s side a-pillar was loose. The contact stated that several dealers were contacted but was informed that parts were not yet available. The contact stated that one dealer suggested that tape be used to hold the trim piece securely in place. The manufacturer was not informed of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 113,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side exterior a-pillar trims became loose and almost detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 136,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior a-pillar trim had detached. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, an unknown windshield exterior a-pillar trim detached. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 136,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the driver's and passenger’s side a-pillar trim had blown off the vehicle. The vehicle was not repaired. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving 60 mph, there was an abnormal sound coming from the front windshield. The contact stated that the driver's side a-pillar trim had detached from the vehicle. The vehicle was taken to the dealer; however, the vehicle was not repaired. The contact stated that on another occasion, the passenger's side a-pillar trim loosened. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

See attached document for complaint.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact stated that while driving approximately 65 mph, the driver's side a-pillar trim detached from the vehicle. The vehicle was not yet repaired. The local dealer was notified of the failure. The failure mileage was 65,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the windshield trim was fractured. The contact stated that the trim was flapping. The dealer was made aware of the failure, and the contact was informed that parts were not yet available. The contact used sealant to prevent the fractured windshield trim from detaching and separating from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not available. The manufacturer was made aware of the failure. The failure mileage was130,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 65 mph the driver's side trim on the a pillar had blown off of the vehicle. The contact stated that she had lost the passenger side trim a year ago. The contact stated she had called a dealer who advised that the parts were not available. The failure mileage was approximately 200,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 mph, the front driver's side windshield exterior a-pillar trim detached and started banging against the windshield and the mirror, and peeled off the paint. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on the passenger’s side windshield had started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving 70 mph, the passenger’s side exterior a-pillar trim detached and flew off into traffic. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was approximately 101,000. VIN tool confirms parts not available.