general problems of the 2014 Ford Explorer - part 2

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on the passenger’s side of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65 mph, the driver's side a-pillar trim detached from the vehicle. The local dealer was contacted. The contact stated that the passenger's side a-pillar trim was loose. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 146,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side and passenger's side windshield exterior a-pillar trims had separated from the vehicle while driving. The vehicle was taken to the dealer, where the contact was informed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

In February of 2024 I received a recall notice for this vehicle with respect to defective a-pillar applique trim clip attachments around the windshield. The recall stated that parts would be available the latter half of 2024 and that we would be notified when we could schedule our SUV to be fixed. We did not hear from Ford for many months. When winter approached, we called to see what the status was of the parts for this recall. We were told the parts were not available until December. Unaware that this flaw could cause severe water leaking, my wife drove the car as usual. The recall notice even states that there is no reason to stop driving the vehicle. When the first rains hit in November, the car leaked a lot of water around the windshield and came through the top console. So much water leaked into the floor carpet areas had standing water. We had never experienced any leakage issues before and we're not properly notified that this was the potential issue or that it should not be driven in the rain. We still do not have any date for the fix on our SUV. We cannot drive it when it is raining, and in fact, have to cover it with a large tarp so water does not leak inside again. The leak having run down through the electrical system at the top of the inside of the windshield has caused problems. The sun roof now does not work and is now stuck in a partially open position. The rearview camera now works intermittently and the main computer console has gone black a number of times. We seem to have been able to air out the wet carpet smell that prevailed for some time. Needless to say, this is ridiculous. It has been a year since the recall notice was sent. My wile and I are incredibly angry about this situation. Your dealership has done nothing to help us and has only said that we have to contact Ford directly ourselves. I would appreciate your passing this email along to Ford customer service in dearborn, ml and to your service department. I will also be sending a copy to the national highway traffic safety admini.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at approximately 60 mph, the exterior a-pillar applique trim clip detached. No warning light was illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the a-pillar trim clip needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign numbers: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufactured had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on the passenger’s side of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed that the a-pillar trim retention clips had failed and needed to be replaced. The contact was informed by the dealer that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 179,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool showed no open recall.

See attached document for complaint.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior a-pillar trim had detached and was flapping against the windshield while driving. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on the driver's side of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the dealer went to the residence and diagnosed the vehicle and determined that the exterior a-pillar applique trim had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior a-pillar trim had detached and was flapping against the windshield while driving. The contact manually pulled and separated the windshield trim from the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,568. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving on the highway at 65 mph, the a-pillar trim detached and blew off the vehicle. The contact exited the highway and inspected the windshield. There were no warning lights illuminated. The local dealer was contacted; however, the vehicle was not repaired because parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was 197,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at approximately 60 mph, the driver's side a pillar trim was blown off the vehicle. The contact was unable to stop to retrieve the trim piece from the highway. The failure mileage was approximately 116,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side a-pillar trim pieces detached. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 24v031000 (structure); the VIN was included, but the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 140,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 120,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 110,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while driving 75-80 mph in the right lane, the trim on the driver’s side of the vehicle detached from the windshield. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 65,000.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 80,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving 30-35 mph, the driver's side windshield exterior a-pillar trim separated from the vehicle. The dealer was notified of the failure. The manufacturer was notified of the failure and sent the incorrect replacement part to the dealer. The dealer installed and taped the incorrect replacement part on the driver's side of the windshield; however, the part detached. Additionally, the contact stated that the passenger's side windshield exterior a-pillar trim had detached. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s and driver's side a-pillar trim fractured and detached. The contact stated that the dealer arrived at the residence and inspected the vehicle; however, the contact was informed that parts were not available. The contact purchased the parts from amazon; however, the contact had to apply tape to hold the parts in place. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, parts were not yet available. The contact stated that the driver's side b-pillar trim had fractured and detached. The contact referenced NHTSA campaign number: 25v347000 (structure); however, the VIN was not included in the recall. Additionally, the back-over prevention camera screen displayed a black screen and an error message to call the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2014 Ford Explorer. The contact stated while driving 70 mph on I-75, the a-pillar trim detached and was banging on the side of the windows. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer removed the trim down to the bolts. The vehicle was not repaired due to the parts being on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving 65 mph, the driver’s side exterior a-pillar trim detached from the vehicle. The vehicle was taken to a dealer where it was diagnosed, and the contact was informed that the VIN was included in NHTSA campaign number: 24v031000 (structure); but the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was 165,000.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's and passenger's side a-pillar trim detached and flew off the vehicle. The vehicle was taken to an independent mechanic where the independent mechanic provided a temporary repair. The contact stated that the failure had occurred twice, and each time the vehicle was taken to the independent mechanic for a temporary repair. The dealer was made aware of the failure but provided no assistance. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer the contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving 50 mph, the passenger’s side a-pillar trim detached and fell onto the road. The contact stated that the passenger’s side a-pillar trim had struck another vehicle driving behind, but there was no property damage reported. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

See attached document for complaint.