general problems of the 2015 Ford Explorer - part 1

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated while attempting to reverse(r), the rear-view camera became inoperable. The contact stated that the rear-view camera failed to function properly and intermittently operated as needed. The contact received notification of NHTSA campaign numbers: 25v695000 (back over prevention) and 24v031000 (structure); however, parts for the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired, and the dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 120,000.

The contact owns a 2015 Ford Explorer. The contact stated that there were exhaust fumes inside the vehicle while accelerating. There were no warning lights illuminated. Upon research, the contact associated the failure with NHTSA action number: ea17002 (structure, engine and engine cooling). The local dealer was contacted and informed that there was a fee for the repair. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Explorer. The contact stated that the a-pillar had detached. The camera image occasionally failed to display, or the screen was distorted or blank. The contact attempted to clean the screen, but the failure persisted. An unknown camera message was displayed. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention). The local dealer was contacted and confirmed that the parts to repair the vehicle were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 99,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where black tape was used to secure the a-pillar trims. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated that while driving approximately 70 mph, the driver’s side a-pillar windshield trim began to detach from the vehicle. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while attempting to reverse, the rearview camera became inoperable, and the rearview image appeared blurry. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The approximate failure mileage was 81,000.

The contact owns a 2015 Ford Explorer. The contact stated that the back over prevention camera was inoperable. There were no warning lights illuminated. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer informed the contact that parts were on back order. The manufacturer was contacted and opened a case. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal, roaring sound coming from the rear of the vehicle. There was no warning light illuminated. Upon inspection of the vehicle, the contact's husband discovered that the steel belts on the driver’s and passenger’s rear tires were prematurely worn. The contact then became aware of NHTSA campaign number: 21v537000 (suspension); which the contact associated with the failure. An appointment was scheduled with a local dealer for the recall repair. Upon arriving for the appointment, the contact was informed that the vehicle was not covered under the recall. The manufacturer was notified of the issue, and the contact was informed that the recall repair was performed prior to and was a one-time repair. The contact provided an estimate for an out-of-pocket repair. The contact stated that the top of the driver’s and passenger’s side a-pillar trims were loose. The contact discovered NHTSA campaign number: 24v031000 (structure); however, the part for the recall repair was unavailable. The vehicle was not yet repaired. The failure mileage was approximately 127,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

See attached document for complaint. I am writing in regard to an open recall on my Ford Explorer. In February 2024 I received a letter from Ford about a safety recall notice, 24s02/hntsa, explaining that a-pillar applique trim clip attachment was improperly assembled. Then, another letter from Ford in October 2025, marked “important safety recall”. The driver’s side a-pilar applique trim fell off while driving on interstate I-64 in virginia. Fortunately, no accident resulted. I have been to my dealership in williamsburg, virginia several times for service for this problem and I am always told there are no parts available. Over time I have purchased 5 Ford vehicles and always was satisfied with them. This brings me to ask when may I expect proper resolution for this problem?.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a distorted and inverted image while the vehicle was in reverse(r). The contact stated that the failure had obstructed the road's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated.  the vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while reversing, the rearview camera image was blurry, nearly causing the vehicle to strike a bicyclist. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 49,000.

See attached document for complaint. I've got a 2015 Ford Explorer. A recall letter was sent to me over two years ago. The issue was the exterior a-pillar applique trim clip. I have been trying to get this taken care of over two years now. All the Ford dealerships in my area tell me is we don't have the parts in. I'm a very patient person but this has become ridiculous. I would very must appreciate some help in getting this matter resolved.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact stated that the a-pillar trim had detached from the vehicle. The vehicle was taken to the local dealer, who informed the contact that the parts were on back order until January 2026. The dealer confirmed that the trim seal was loose. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 222,610.

The contact owns a 2015 Ford Explorer. The contact stated that the windshield exterior a-pillar trims had become loosened. A mobile technician from the dealer applied tape to the trim pieces as a temporary repair at the residence. Additionally, the contact stated that while reversing, the rearview camera image was distorted, intermittent, or black. The message that the camera was inoperable and to contact the dealer was displayed. The contact had received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention), and related the failures to the recall; however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 150,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 75 mph, the front passenger’s side a-pillar trim detached. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,200.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at approximately 75 mph, the front driver’s side a-pillar trims detached and blew off onto the road. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image appeared blank. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention); however, the parts to do the recall repair were not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the driver's side a-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that on a separate occasion, while driving at an undisclosed speed, the passenger’s side front a-pillar trim detached from the vehicle. In addition, the trim at the bottom of the front windshield had detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. Most recently, the contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(r). The contact stated that the failure prevented the driver from safely operating the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part for the recall repair was not available. The contact contacted several dealers; however, the contact was informed that the manufacturer had not made parts available for the recall repair. The contact stated that parts had not been available for more than three years. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact was informed after purchasing the vehicle that the VIN was associated with NHTSA campaign number: 24v031000 (structure); however, the part to complete the recall repair was not yet available. The dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact's mother owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated that while driving 75 mph, one of the windshield exterior a-pillar trims detached and was flapping against the driver's side window before separating from the vehicle. The contact received notification of NHTSA campaign number: 24v031000 (structure), and the dealer was contacted for the recall repair. The dealer sent a mobile technician to the residence, and the vehicle was inspected. The technician informed the contact that the windshield exterior a-pillar trims were missing. Additionally, the dealer informed the contact that the part to do the recall repair was not yet available, and the vehicle was not repaired; however, after contacting the NHTSA hotline for recall information, the contact was informed that the VIN was no longer included in the recall. The contact confirmed that the recall repair had not been completed. The manufacturer was not yet contacted. The failure mileage was approximately 83,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention). However, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(r). In addition, the rearview camera moved independently while in reverse(r). The contact stated that the failure obstructed the driver's visibility, preventing safe operation of the vehicle. The contact was unsure if any warning lights were illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud flapping sound coming from the windshield. The contact received notification of NHTSA campaign number: 24v031000 (structure). The vehicle was taken to the local dealer, where it was determined that the a-pillar trim had failed and needed to be replaced. The dealer ordered the parts and informed the contact that parts needed to be reordered due to the parts being damaged upon arrival. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) and 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while shifted in reverse(r), the rear-view camera displayed a distorted image. Two local dealers were contacted; however, parts were not available for the recall repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 19v435000 (suspension), 24v031000 (structure), and 25v695000 (back over prevention). However, the parts for the recall repairs were not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(r). The contact stated that the failure obstructed the visibility, which prevented the safe operation of the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 80,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side a-pillar trim detached. In addition, the contact stated that the following week the driver's side a-pillar trim detached. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA campaign number: 24v031000 (structure); however, the VIN was not included in the recall. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 150,000.

See attached document for complaint.