general problems of the 2015 Ford Explorer - part 2

The contact's wife owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was unaware if a failure was experienced. The VIN was not available.

See attached document for complaint.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that several dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 62,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim detached. No waring light was illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 57,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention). However, the parts to do the recall repair were not yet available. The contact stated that while driving at 65 mph, the passenger's side a-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion, the driver's side a-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact was contacted by the dealer and stated that parts for the recall repair was available. The vehicle was taken to the dealer and replaced the driver’s side a-pillar trim. The contact was informed that the plastic piece where the a-pillar trim was mounted was missing. However, the part to do the recall repair was not yet available. The repair was not completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and sent a representative to the residence to inspect the vehicle. The dealer discovered that the a-pillar trim was detaching from the vehicle. The contact was informed that the parts would be ordered, and the contact would be contacted for the recall repair. The contact had not received a call back from the dealer. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 119,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65 mph, there was an abnormal sound coming from the driver's side a-pillar trim. The contact stated that when she arrived at her destination, the a-pillar trim on the driver's side had blown off the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 65 mph, the front passenger’s side a-pillar trim detached. The contact pulled over to the shoulder of the road and became aware that the front driver’s side a-pillar trim was loose. Upon further investigation, the contact related the failure to NHTSA campaign number: 24v031000 (structure); however, the VIN was not included. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that while driving 70 mph, the a-pillar trim detached and fell on the highway. There were no warning lights illuminated. The dealer was contacted and informed the contact that parts were not yet available. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the sealant on the front passenger’s side a-pillar trim was deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side a-pillar trim fractured. The contact stated that the a-pillar trim was loosely swinging across the windshield. In addition, the contact stated that because of the failure and the unrepaired recall, the exterior air and moisture came into the interior of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, parts for the recall repair were unavailable. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 40,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the exterior a-pillar trim clips on the passenger’s and driver’s side became loose and were flapping. The passenger’s side a-pillar eventually flew off the vehicle while driving. The contact then received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where an inspection confirmed the failure; however, the contact was informed that since parts were not available, no repairs could be performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and the contact inquired about reimbursement if the a-pillar trims were replaced out of pocket. The manufacturer stated that no reimbursement could be processed until the part for the remedy was available. The vehicle was not repaired. The failure mileage was 57,952.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the front driver’s side a-pillar trims were shaking and vibrating, and the sealant had started to deteriorate. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware failure. The failure mileage was approximately 133,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving 65 mph, the passenger's side windshield exterior a-pillar trim separated and flew off. The contact became aware that the VIN was included in NHTSA campaign number: 24v031000 (structure); which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 143,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side and driver's side windshield exterior a-pillar trims had detached and were flapping while driving. The contact stated that the failure had caused water to leak into the vehicle. The contact stated that there was water leaking onto the infotainment system, onto the phone charging area, and onto the floor. The vehicle was taken to the dealer, where it was confirmed that there was no water damage inside the vehicle. Additionally, the dealer informed the contact that unknown steering components located underneath the steering column needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle, the odor of exhaust fumes was present inside the cabin of the vehicle, causing the driver and the passenger to experience nausea and dizziness. No medical assistance was required. The contact was concerned that there was possibly carbon monoxide hazard inside the vehicle while driving. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding ethe failure, but no assistance was provided. The contact was informed of NHTSA action number: ea17002 (structure, engine and engine cooling). The contact stated that the vehicle had experienced the failure listed in the investigation. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side a-pillar trim pieces detached. No warning lights were illuminated. The dealer was made aware of the issue and confirmed that parts were not yet available. After investigating the failure, the contact related the failure to NHTSA campaign number: 24v031000 (structure); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing into the driveway at approximately 2 mph, the rear-view camera image went blank. The vehicle had been experiencing intermittent loss of the back over prevention camera function for approximately one year. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also received notification of NHTSA campaign number: 24v031000 (structure); however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure with the camera. The failure mileage was approximately 87,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side a-pillar trim slightly detached, and an abnormal sound was coming from the windshield. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the passenger's side a-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign number: 24v031000 (structure) and 25v695000 (back over prevention. The contact stated that the a-pillar trims were cracked and loose. The contact stated that the rear-view camera operated as designed; however, there was no audible chime while the camera was operational. The local dealer was contacted for updates on parts availability and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the passenger's side windshield exterior a-pillar trim separated and flew off the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, after inspecting the vehicle, the contact became aware that the a-pillar trims were loose and was shaking abnormally. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that three local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving 70 mph, the contact noticed that the exterior a-pillar on the front driver’s side had detached. The contact had replaced the a-pillar trim before the recall was initiated. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unavailable. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention). However, the parts to do the recall repairs were not yet available. The contact stated while driving 60 mph, the passenger's side a-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on a separate occasion, the rearview camera failed to function as intended while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. A dealer was not contacted, and the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). While driving 65 mph, there was an abnormally loud sound detected, which startled the occupants, and the a-pillar trim detached from the vehicle. The trim was flapping and causing damage to the side window. The contact's husband was able to secure the trim with duct tape. The local dealer was contacted, who informed the contact that the interior parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 151,652.