Automatic Transmission Control Module problems of the 2016 Ford Explorer

The contact owns a 2016 Ford Explorer. The contact stated that while driving at 30 mph, the vehicle lost power. The vehicle was steered to the side of the road and restarted. The vehicle was taken to a dealer where it was diagnosed that pcm reflash update needed to be updated. The vehicle was repaired but the failure persisted. The contact stated that the failure occurred. The manufacturer was notified of the failure. The failure mileage was 56,000.

The contact owns a 2016 Ford Explorer. The contact stated that while his wife was driving at approximately 45 mph, she heard a loud abnormal sound at an unknown location of the vehicle. No warning lights were illuminated. The contact’s wife was able to navigate off the road. The dealer was notified of the failure however, the vehicle was not diagnosed or repaired. Additionally, the contact stated that prior to the failure, the vehicle was recalled for a pcm software update, and the dealer was made aware of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 100,000.

While driving would shudder when getting to approx. 60-65mph. No check engine light. Dealer stated could not diagnose if no check engine light on. This went on for 1. 5 years. I kept taking back but still no light. March 2022 it started running really rough while sitting at a stop light, no power at take off. Took to the dealer who said it was covered , diagnosed it as torque converter, and pump waited 4 weeks to get parts after being told twice covered 100% but then found out not covered as when it was there previously they did not do the customer satisfaction program 20n07 where pcm reflash was required. Now Ford corp and dealer say they are not covering this. Why did the dealer not advise of this while there before this program expired.

Electronic throttle recall (16b32)---was driving on the 5 north freeway, and had just merged onto the 55 north when the car lost power. (I pushed the gas, but the car could no longer accelerate)--all power was gone. I was, thankfully, able to move over to the right side of the freeway. I called aaa, and was eventually towed out of there (to Ford dealership where I originally purchased the 2016 Ford Explorer. ) Ford dealership told me there was "new" recall regarding my vehicle (electronic throttle body repair)---left car on Saturday. (said I could not get a rental since it was 2:58pm. ) went to get a rental car at dealership today (Monday after 2:30pm), but was told the car was ready to go home. I was invoiced at 3:14pm today. Please look at page 1 --it says that work: "began:10-1-16 done:10-1-16", cause: recall correction: reprogram pcm"-----)*********technician time spent: 15:23 to 15:***** did not replace the part ( electronic throttle body repair********this is very dangerous----people can get killed on the freeway by getting hit by other cars (if their car were to suddenly lose power in the passing lane---------or on any lane on the highway for that matter). Dealership knows about the recall and they still did not replace the electronic throttle.