Automatic Transmission Torque Converter problems of the 2016 Ford Explorer

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle experienced rough idles while his wife was driving the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, where it was confirmed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.

The contact owns a 2016 Ford Explorer. The contact stated while stopped, the engine was idling rough. The contact stated that while accelerating, the vehicle was slow to respond and then jolted forward. While driving, reversing, or at a stop, the vehicle was shaking abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was due to the torque converter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 94,400.

The contact owns a 2016 Ford Explorer. The contact stated while driving 5 mph and coming to a complete stop, the vehicle shuddered. The contact stated that the vehicle shuddered increasingly while at a complete stop. The contact stated that upon depressing the accelerator pedal to drive, the vehicle failed to respond. The contact stated that she depressed the accelerator pedal harder, and the vehicle responded. The check engine warning light was illuminated. Additionally, the contact stated that the failure recurred while reversing. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed and determined that the torque converter, the body control module (bcm), the solenoid body and transmission fluid and other unknown parts needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford campaign numbers: 20b27 and 20n07. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 126,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 mph, the vehicle started to shake and vibrate. After restarting the vehicle, the failure recurred. The vehicle was driven to the local dealer who diagnosed that the motor mounts and spark plugs were faulty and needed to be replaced. The spark plugs and motor mounts were replaced but the failure persisted. The vehicle was taken back to the dealer who diagnosed that the torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 120,000.

The contact owns a 2016 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, she noticed a white cloud of smoke coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the contact residence then towed to the dealer where it was diagnosed that oil had leaked through the exhaust. 2 turbos and catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was denied a claim and transferred to the NHTSA hotline. The failure mileage was approximately 100,000.