Gas Recirculation Valve (egr Valve) problems of the 2016 Ford Explorer

Tl the contact owns a 2016 Ford Explorer. The contact took the vehicle to star Dodge Chrysler Jeep ram (5101 s 1st st, abilene, TX 79605, (325) 698-2222) to have the vla emission computer update completed. After a few days, the vehicle began to exhibit a delayed response when the accelerator pedal was depressed. In addition, the vehicle downshifted on its own suddenly, especially while driving uphill. The vehicle was taken back to the dealer where it was diagnosed that the vehicle was affected by the vla emission update. After the update, the vehicle tended to overheat and the fuel gauge did not accurately display the correct reading. The vehicle was taken to star Dodge a third time where it was diagnosed that the egr was throwing coolant into the turbo. The contact reached out to the manufacturer and was proivdecase number: 407224. The dealer stated that the case would be closed because they could not remedy the failure. Prior to updating the vla, the contact was informed by the eco system hotline that the vehicle would not be affected. The failure mileage was 51,000.

There is a smell of exhaust inside the cabin of our Explorer at times when driving on the freeway and when our air conditioning is on, recycling the air inside the vehicle. This smell gives our teenage daughter headaches, and we are concerned that it could cause other health issues over time. Living in arizona, we cannot just turn off the ac when it is 110-117 degrees outside. We have taken it into our local Ford dealer three times and they said that they have done three repairs, including removing the back bumper and sealing some gaps, replacing the ceiling air vents and adjusting the software in the vehicle. None of these have fixed the issue, however, and the dealer's service department says that they have done all the repairs that they know how to do, per the instructions from Ford corporate. They recommended that we call Ford corporate customer service, but after two weeks of waiting for a "good faith review," the regional customer service manager informed us today that we do not meet the requirements for a buy-back, and we should just take it to another Ford dealer for a second opinion on the repairs, or buy a new vehicle and trade ours in. We are very concerned about this issue, but don't want to lose a lot of money trading it in, as the value has depreciated severely in the year since we purchased the vehicle.

Carbon monoxide leaking into the car cabin: the car was being driven at 75mph on a highway, climate in the car 71 degrees, and recirculating air was on. Car was driven for about 2-3 minutes before carbon monoxide detector started sensing carbon monoxide. Digital carbon monoxide detector alarm sounded when it hit 35ppm, then the levels climbed all the way to 49 ppm. No smell was present at the time of the test. No cars surrounding the vehicle. At this time, when levels hit 49ppm the windows were rolled down for fresh air to gain safety for the driver. We were able to document video and images of this event. Ford field service engineer states to his knowledge the 2016 Explorer has been redesigned and the concern had only been documented on the earlier models.