Three problems related to automatic transmission have been reported for the 2017 Ford Explorer. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2017 Ford Explorer based on all problems reported for the 2017 Explorer.
See attached document for complaint.
The contact owns a 2017 Ford Explorer. The contact stated while driving the vehicle 35 mph there was a whirling sound and the gears shifted. No warning lights illuminated. The vehicle was taken to villages transmission & auto clinic and was diagnosed as a failed transmission. The vehicle was not repaired yet. The contact stated villages transmission & auto clinic first serviced the vehicle to address a failed starter where the transmission was dropped to access the starter switch for repair. The starter switch was repaired. Per the contact, the vehicle was taken back to villages transmission & auto clinic because the heat was not working, however, they misdiagnosed the failed water pump for a failed coolant. In order to repair the water pump the mechanics dropped the transmission and the engine to access it. While accessing replacing the water pump the mechanics replaced the valve cover gasket, spark plugs, crank shaft seal kit front, antifreeze, and engine timing chain kit. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to NHTSA. The approximate failure mileage was 129,828.
The contact owns a 2017 Ford Explorer. The contact stated that while in idle with the vehicle in drive or reverse, the vehicle would shudder. The contact stated that there was a lack of full motive power upon acceleration; occasionally, while moving from a stop, the vehicle would shudder while driving. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic informed him that the failure might be due to the torque converter overheating, causing damage to the torque converter. Additionally, there was possible internal damage to the transmission. The contact was then informed of manufacturer communications: 10184634 (power train: automatic transmission) however, the VIN was not included. The manufacturer was contacted and informed of the failure. The contact was referred to the NHTSA for assistance. The approximate failure mileage was 61,000.