Automatic Transmission Torque Converter problems of the 2017 Ford Explorer

The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds and depressing the accelerator pedal, the transmission skipped gears. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 95,000.

The contact owns a 2017 Ford fusion. The contact stated that while driving at various speeds the vehicle displays a lagging when the gears are changed. There were no warning lights. The vehicle was taken to the dealer who diagnosed that the torque converter failed. The torque converter needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 62,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 40 mph, the transmission jerked and the vehicle shuddered. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the torque converter needed to be replaced. The vehicle was repaired however, the failure still occurred. The vehicle was towed back to the dealer where it was diagnosed once again that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 118,000.  .

Ford performed recall 20n07 for the pcm and torque converter issue and now less than 2 years from the repair the vehicle is having the same issue. Ford will not back their work to correct this issue nor allow any assistance to have the issue corrected. This is a safety concern due lack of acceleration, slow pick up speeds and unexpected stalling. They issued this recall as a one time repair but the one time repair only the corrected the problem for a short period of time. Original repair was performed in 2022 and within 14 months was doing the same thing. I took it back to tony serra Ford in sylacauga on 7/11/2024 due to it gradually getting worse and they told me to bring it in to be checked out on 7/15/2024. They told me yesterday that the pcm had a code and they reprogrammed the pcm but the torgue converter is still slipping and surging. Now Ford refuses to cover this under warranty or recall. This is a major safety concern and can cause people to be involved in accidents.

The contact owns a 2017 Ford Explorer. The contact stated while at a complete stop and depressing the brake pedal, the vehicle started shuddering. There was no warning light illuminated. The contact drove to the residence. Additionally, the contact stated that her husband had informed her that the vehicle had failed to accelerate as intended while driving. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed, and the dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 20,600.

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was idling, the vehicle experienced a severe shudder and vibration. The vehicle was connected to an odb scanner which produced a code related to a faulty torque converter. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 140,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at various speeds, the vehicle was jerking, vibrating, and transmission was slipping. The vehicle was taken to an independent mechanic who diagnosed that the torque arm, engine mount, axle shaft, and catalytic converter were all damaged due to the jerking and vibrations from the vehicle. The vehicle was repaired. The vehicle was later taken to the local dealer who performed service repairs under an unknown customer satisfaction campaign however, the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 46,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate while the rpm was inoperable. Additionally, the vehicle experienced rough idling and shaking while driving. The contact stated that the dealer previously performed customer satisfaction program: 20b27 (powertrain control module reflash). The vehicle was taken to the dealer and grieco Ford of raynham (1651 new state hwy, raynham, MA 02767) however, the dealers were unable to duplicate the failure. The vehicle was then taken to two independent mechanics, who diagnosed that the failure was related to customer satisfaction program: 20n07 (transmission extended warranty coverage). The mechanics determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered by the TSB. The manufacturer advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 75,000.

Purchased 2017 Ford Explorer new with only 549 miles. 16 months after purchase, at approx. 39,000 miles, torque converter went out and had to be replaced. 16 months later, at approx. 79,000 miles, torque converter went out again and had to be replaced. I believe this to be yet another faulty Ford transmission issue, as I am a daily commuter and keep my vehicles well maintained.