general problems of the 2018 Ford Explorer

The contact owns a 2018 Ford Explorer. The contact stated that occasionally while shifted into reverse(r), the rearview camera failed to properly display the image behind the vehicle. There was no warning light illuminated. Additionally, the contact stated that the failure had progressed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,265.

The contact owns a 2018 Ford Explorer. The contact stated that while operating the vehicle, the display screen became inoperable. During the failure, the back over prevention camera was inoperable, and features including the engine temperature gauge was not available to the driver. The vehicle was taken to the local dealer who diagnosed that the d-pin needed to be replaced. No further information was available. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000.

The contact owns a 2018 Ford Explorer. The contact stated that the rear back up camera would display a blue image on the infotainment screen. The dealer was notified of the failure and informed the contact that there were no recalls on the vehicle. The manufacturer was also notified of the failure and was given the same information as the dealer. The vehicle had yet to be reparied. The failure mileage was approximately 42,000.

The contact owns a 2018 Ford Explorer. The contact stated the rearview camera screen was blue and inoperable. The contact stated the “camera not available” warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rearview camera to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.

The contact owns a 2018 Ford Explorer. The contact stated that while reversing, the back over prevention camera image froze and intermittently failed to display an image. An unknown warning light was illuminated, and a camera sensor message was displayed. The vehicle was taken to a local dealer, where it was diagnosed that the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was unknown.

The contact owns a 2018 Ford Explorer. The contact stated that initially the infotainment screen would intermittently fail to operate upon start of the vehicle without warning. Recently, the contact stated that the infotainment screen had completely failed and that the screen had remained blank while the vehicle was in operation. Due to the failure, the back over prevention camera was inoperable. The contact called the manufacturer who then referred him to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 33,000.

Unable to utilize the technology screen that the backup camera utilizes. Black screen with no power and unable to get visual or audio object warnings. Being informed the apim is faulty.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the infotainment screen was inoperable. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the application programming interface module (apim) needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,000.

The contact owns a 2018 Ford Explorer. The contact stated while reversing, the back-over prevention camera system failed to function as intended. The contact stated the back-over prevention camera seized and displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with a failed back over prevention camera system. The contact was informed that the back over prevention camera system needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the vehicle was taken to the dealer twice due to the persistent failure. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 200. The VIN was unavailable.