Rearview System Braking problems of the 2018 Ford Explorer

My rear view camera goes to a dark blue or gray s screen with the words “check surroundings for safety” & “camera is unavailable” and it does not work. This is the same recall issue that is on 1,900+ plus vehicles from a recall. I have called and filled a complain with Ford and have visited 3 dealers in our area and that is what they tell me. I have photos and I need this repair done ASAP because I travel with an [xxx] I’ve called Ford four different times since July and I keep getting the run around and visit different t dealers that tell me that it is the same problem as the recall but the Explorers are not yet part of the recall. I need your help please thank you [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I own a 2018 Ford Explorer there has been an issue when it’s cold out the apim is not responding and turning on the reverse camera when vehicle is put into reverse. When it is above 70 degrees fahrenheit the apim works intermittently. The problem with this is out of the blue when it decides to work at times it turns the radio on with volume at max level this has startled me not knowing it’s going to come on and it won’t let you turn the radio down or power it off. Ford says there is no recall on the issue.

The entire main console screen/information center went black one day. It was unable to be manually reset. Occasionally, on very hot days, the screen would work for the first start up. There are major safety issues associated with this: 1- inability to enable calling for help/911. There is a remote on the steering wheel to make phone calls, however, when the carplay is active and the phone is connected, you must only use the screen, the steering wheel feature is automatically disabled 2- the backup camera system is inoperable when the screen is black. This is dangerous as you cannot see hazards behind you including children, other vehicles, etc. When I contacted Ford's it department to first report it, they said this has been an ongoing issue with updates that they were aware of, but unable to fix. Skalnek Ford in lake orion attempted to diagnose the safety issue for weeks and ultimately the apim needed replacement.