general problems of the 2020 Ford Explorer - part 2

On my way to visit my cousin down south my vehicle wouldnt go in park. A warning came across stating that it was a shift system fault. I went to the Ford dealership in north carolina. They werent helpful. I went to a nearby auto repair shop alerted me that it was an issue with tge powertrain that Ford covered in vehicles same as my yr make and model. Ford refused to honor it due to the fact that it doesnt fit my VIN number even though it is the very same issue presented in the other vehicle with the similar yr make and model. It is unsafe. I have a family. I would not move.

The component that failed was the cdf clutch hub. Very hard shifting when accelerating from a stop and when going up hill. The problem has been confirmed by the Ford dealership. I had no warning prior to this happening. Safety concerns in that I could not accelerate quickly to avoid impending traffic.

Transmission starting to fail at around 91,000 miles. Diagnosed at dealership. Just out of warranty. Other repair shops say this is a common issue. This should be a recall matter.

On [xxx]. , in heavy rush?hour traffic on [xxx] , my vehicle (~75,417 mi) suddenly lost motive power w/o warning at ~55 mph. It became immobile in a live lane, creating a roadblock and rear?end crash risk. Drivers swerved/honked. Accelerator had no effect; limited/no power?steering assist; I coasted to an in?lane stop (no safe shoulder) and activated hazards. Cluster displayed “shift sys fault—service required” and wrench icon. Attempts to restart failed; the vehicle remained disabled ~30min until a tow arrived; police responded. After tow, on a slight incline, the vehicle rolled backward when started and the parking brake was released, though the cluster showed park—clear rollaway concern. Recovery/diagnosis: towed first to autotech clinic (advised replacement trans). Then to bill brown Ford (livonia, mi): fractured planetary gear and broken park pawl; recommended full transmission replacement (~$8,500). Repair history (pre?purchase): I’ve owned the car <6 mos (now ~75k). A Ford dealer later informed me the vehicle previously had major work at taylor Ford of trans?cooler plumbing cracks between cooler and trans lines at ~34k, and major internal trans repair at ~46k (“burnt clutch a; full reassembly”). None of this appeared on carfax or was disclosed by the selling dealer. Costs/downtime: ~$700 towing/diagnostics to date; trans replacement quoted ~$8,500. Mfr/dealer response: reported to Ford on 10/13/2025, case [xxx]. Initial response: no assistance; pending. The Ford 10r60 has multiple tsbs for trans issues, but neither the dealer nor csr cited any, and no assistance has been offered. Maintenance/mods: vehicle stock; maintained per mfr schedule. Safety concern: sudden loss of propulsion in traffic + inability to move to safety, combined with a park indication that allows rollback, present significant crash/rollaway hazards. Please investigate and, if warranted, require a recall. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Ford has released a technical service bulletin for this issue , however they are not being held accountable for the issue at hand that I believe poses a safety issue while driving and could cause other drivers to run into the back of your car. The TSB was posted for a part inside the transmission which is a snap ring that comes dislodged from its groove and causes harsh down shifts between gears. This has happened to thousands of owners of these vehicles with a simple internet search. To say a harsh downshift is the issue is putting it mildly. When you are decelerating and the transmission downshifts as it does, it feels as if you slammed on your brakes, however the cars behind you see no brake lights light up to tell them you just slowed down considerably which could cause a pile up accident, especially in rush hour traffic. I feel this is the same type of recall that Ford was made to put out on all the 2011-2014 f150's where the transmission would randomly down shift to first gear on the highway. Ford has major transmission issues that cause safety concerns and I do not feel they are being held accountable on these newer vehicles. Theyve created a TSB on a known issue, yet let people drive around and pose risk of harm to themself or other drivers. Its only a matter of time until the downshift causes a major accident or pile up and people are seriously injured due to Fords negligence. They are aware of the issue and should be held to fix it for the drivers as well as everyone elses safety.

I have been seeing complainants about the 2020 Ford Explorer transmission, I just want to say that I also had transmission issues with my 2020 Ford Explorer, I had vehicle down shift issues at or around 50,000 miles, I took it back to the dealer because it was still under the 60k miles power train warr. The dealer had my Explorer for about a week to do repairs, I do remember them saying there was a technical bulletin about this problem. I still have transmission jerking issues when I am driving slowly and have to let's say step on the gas to accelerate. I am at 67,000 miles now and worried is this thing going to make it to 100k.

Transmission shifts hard from first to second gear upon acceleration, then shifts hard down at approximately 25-30mph. Dealership is aware. Has been happening since I got vehicle, but no fix has been available.

The transmission has failed due to a snap ring being dislodged. This caused substantial damage requiring complete transmission rebuild. The vehicle is currently at a Ford dealership where they have identified the issue. The serviceman stated that the snap ring failure is due to manufactures defect and that it is a well known and common failure. Ford has a service bulletin describing this issue. Failure to repair this in a timely manner will cause catastrophic failure that could lead to loss of control of the vehicle. There were no warning lights for this issue. The first symptom was harsh shifting. The vehicle was taken to the dealership the day following the first symptom but the damage had been done.

Bought my car 2020 and every year I have been on and off the shop to fix it. Last year I just paid them to fox my transmission gearing, clutch and axle. The other dy I have them service it again due to power train malfunction. And sent me an invoice of $1700 not including the $195 to diagnostic test for my car.

Ford st 2020 just 37000 miles, the window from driver side can’t complete close when you try to roll up. When it all most close- it will automatically roll down. Tpms fails cause 4wd fault, abs turn off and a lot of warning symbol turn on like pre-collision…etc. Dealer can’t fix and claim for client need to paid for 4wd program.

Vehicle down shifts hard from 7th to 6th gear tested in manual mode but was originally feeling it while driving automatic when slowing down between 25 - 35 mph then I found a TSB that suggested trying it in manual in those gears and it happens every time.

I recently had my vehicle serviced for reprogramming of the awd control module after it failed. When the dealer returned the vehicle, I expected the issue to be resolved. Instead, I immediately noticed a new check engine light with code c00a6, related to the front axle disconnect. This was concerning because the dealer had assured me there were no active codes after programming the new module. After driving with the new fault, it became clear the vehicle was operating only in rear-wheel drive. I contacted Ford and was quoted $4,030 for repairs to the front axle disconnect. Given the cost, I researched whether this issue had a recall but found none, despite widespread reports from other owners experiencing the same failure. My main frustration is that this problem stems from Ford’s design of the intermittent awd system, which engages the front wheels only when needed to improve fuel economy. The official “fix” eliminates this design entirely—converting the vehicle into a full-time awd system. This requires removal of the front axle disconnect shaft, installation of a standard shaft, and reprogramming to support permanent awd. The technical service bulletin (TSB 23-2174) even directs technicians to cut and discard the electrical connector for the front axle disconnect actuator, confirming that the original intermittent system is abandoned rather than repaired. This is a major concern for owners. Many of us are facing the same issue, yet Ford’s solution shifts the burden of an expensive design flaw onto customers. I strongly urge Ford to address this problem responsibly and provide coverage for affected vehicles, rather than leaving owners to pay thousands for what appears to be a widespread defect.

Th car goes into gear but does not go anywhere.

Transmission gears were not running properly. On a Saturday evening the car was sleeping when slowing down and the following morning it completely died. Ford is reporting to me that I need a new transmission and I am only 1k miles over the warranty. I have read on line from several others with the 2020 Explorer having this issue or the tranny dieing within 10-20k miles after warranty.

I was driving my vehicle that was just over 5 years old with just over 38,000 miles on the highway out of state for a family wedding with my 3 children and wife. There were no safety lights or indications of any malfunction, but upon acceleration the transmission “was not engaging” and it would not shift up to increase speed. I pulled to the far lane and upon down shifting the vehicle was jerking forward. After getting off the next exit, the vehicle would not engage between gears and speed up. This put my family with 3 kids under 7 at extreme risk and left us stranded out of state with minimal options. The car needed to be towed and arrangements needed to be made for our family and all belongings packed in the car. It was determined that the transmission was in need of full rebuild or replacement and advised to contact Ford as it may be under warranty. My powertrain warranty was 5yrs and 60,000 miles and Ford after 2 weeks of trying to get someone to contact me back stated it’s no longer under warranty and there is nothing they can do - even with a vehicle with 38,400 miles. I received a few quotes and Ford wanted nearly $11,000 to replace. I chose to have the transmission rebuilt due to the cost and still making car payments on the vehicle. This is a known issue with this transmission. Ford has sent out reimbursements for other Explorers, but my VIN is not included in them.

Dear NHTSA, I am writing to formally report a critical safety issue involving our 2020 Ford Explorer that I believe demands immediate investigation and consideration for a recall. While my wife was driving the vehicle on the freeway with our two young children, the transmission began shifting erratically and aggressively at various speeds. The vehicle experienced sudden power loss, delayed gear engagement, and violent jerking motions that nearly resulted in a rear-end collision due to the abrupt deceleration. This malfunction placed my family and others on the road in immediate danger. This is not an isolated incident. I am aware that there is already a technical service bulletin (TSB) issued for this transmission issue, as well as an active class action lawsuit related to the same defect. These facts indicate that Ford is aware of the problem, yet the risk to consumers remains unaddressed through a formal recall. This is a serious safety hazard that must be escalated. I am urging your team to take immediate action to investigate this matter and initiate a recall if warranted. The safety of families like mine should not be compromised by known mechanical failures. Please confirm receipt of this message and advise on the next steps for inspection, documentation, and escalation. I am prepared to provide additional details, including service records and diagnostic reports, if needed. I trust that Ford and the appropriate regulatory bodies will act swiftly and responsibly to protect consumers and uphold safety standards.

My got multiple warning messages while driving my 2020 Ford Explorer. My local repair shop ran test and determined it needs a new front axle disconnect actuator/shaft - technical service bulletin 23-2174. Without this repair, several sensors are deactivated: 4wd, hill start assist, forward collision warning, blind spot system, pre-collision assist and service advancetrac. With those functions disabled, it puts the driver/passengers at higher risk of collision - especially in the winter months. This repair is costing me over $2000. A vehicle with less than 70000 miles should not be having an issue like this, and Ford is award of the problem, yet have not issued a warranty extension or recall.

While driving, vehicle gave powertrain malfunction, downhill assist unavailable and pre-collision warning system unavailable faults. The vehicle then came to a stop and would not move. Turning the ignition off and on allowed the vehicle to be safely parked in a nearby parking lot.

The contact owns a 2020 Ford Explorer. The contact stated that while the vehicle was parked on several occasions, the vehicle rolled forward unintendedly, and the vehicle rolled backwards while on an incline. The contact engaged the parking brake to stop the vehicle from moving while in park(p). The vehicle was taken to a dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,000.

With regular service and no warning, my transmission has failed at 83k miles. The 10r60 transmission is a known issue for Ford, as they have set out TSB to the dealerships and gm has recalled the same transmission, but Ford has failed to do so. Regardless of the fact that my family, husband, and I have been loyal Ford/Lincoln customers for the last 15 years, they are not willing to do anything to help with this very costly repair.

Issued started happening when I tried to get into my car and my keyfob was not working. Then notice the number pad was working and was able to get into the vehicle. Once inside, vehicle did not want to start. I turn on and off the headlights and thats when the vehicle started. Once started, vehicle started showing orange warning messages. The following messages were shown: pre-collision assist not available hill start assist not available 4wd fault service required service advancetrac see manual with a wrench on it. There is also a wrench light on with the advance trac light on. This issue was diagnosed by Ford scarsdale and they charge me $209 just for the diagnostic and stated that I need a new awd module plus performing TSB 23-2174. With a list of parts totaling $926. 42 plus labor of $1,463. The labor seems a bit over price as I don't believe it will take 7 hours to fix this if we take the labor at $200/hr. There were no prior messages prior to failure. Issue started happening around August 9th, 2025 where my car would start with no issues and after 10 minutes of driving, all the above messages would start showing. Now, messages show when car starts and dont go away. In addition, I have taken my vehicle to Ford scarsdale on July 2, 2025 from front/read differential and transfer case fluid change and pinion seal change. In addition, on 03/27/2024, I took my vehicle since there was oil leak in the front axle and was repaired under warranty. Dealership should have suggested to do this TSB 23-2174 knowing this was a common issue and I was still under warranty.

Powertrain malfunction/ reduced power bill start assist warning pre-collision assist not available.

The exhaust leaks constantly and Ford can’t seem to fix it. Been multiple times in the shop and all they say is it’s suppose to leak soot and make a fluttery sound. Three documented cases of it at the shop for exhaust leak and I’ve finely gave up because multiple dealerships refuse to acknowledge the issue and state it’s weep holes but weep holes are at connection joints. The smell of exhaust from start up or in tight confined spaces allows the exhaust to creep back into the car if windows are rolled down. Also the sound is embarrassing.

What component or system failed or malfunctioned, and is it available for inspection upon request? the transmission failed at approximately 80,000 miles. It requires a complete rebuild/replacement. The failed transmission is available for inspection upon request. It is currently at the transmission shop. How was your safety or the safety of others put at risk? although the vehicle was technically still drivable, it did not feel safe. The transmission slipped and struggled to shift, and the vehicle felt like it could break down or cause a wreck at any point. The sudden and unpredictable loss of proper control put me and other drivers at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? yes. An independent transmission repair service confirmed the failure and determined that the transmission required a full rebuild/replacement. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? the vehicle has not been inspected by the manufacturer, police, or insurance representatives. It has only been inspected and diagnosed by an independent repair service. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? there were no warning lamps or dashboard messages prior to the failure. The first symptoms were slipping and difficulty shifting gears, which began shortly before I took it to a repair shop.

At this time, I am unsure if there is some kind of recall, but my alarm is going off alerting me that the lift gate opened but that isn't true once my vehicle is locked. Also, the headlights turn on by themselves as if I have pressed on the keyfob. I then get an alert stating that the remote features disabled to preserve battery. These are just a few of the issues that I am having with this vehicle at this moment. I am a mother to 3 kids and I need to have a reliable vehicle and I don't have time to stress about not locking my vehicle at night jus to avoid my alarm going off. This is insane.

Subject: formal complaint – 2020 Ford Explorer transmission failures and unfair coverage practices dear Ford customer service, I am writing to formally express my concern and disappointment regarding repeated transmission failures in my 2020 Ford Explorer. The vehicle required its first transmission replacement at just 4,000 miles, and again recently at approximately 100,000 miles. It has come to my attention that Ford issued a recall for transmission issues affecting a large number of 2020 Ford Explorers manufactured at the chicago assembly plant during the covid production period. My vehicle, however, narrowly falls one month outside of the official recall range. Despite this, the symptoms and failures my vehicle experienced are identical to those described in the recall and in numerous owner complaints online. I find it deeply concerning and unjust that Ford refuses to extend coverage to vehicles like mine that clearly suffer from the same manufacturing defects. It is unreasonable for a I find it deeply concerning and unjust that Ford refuses to extend coverage to vehicles like mine that clearly suffer from the same manufacturing defects. It is unreasonable for a $45,000 vehicle, only a few years old, to require two complete transmission replacements. This is not an isolated case — thousands of 2020–2022 Ford Explorer owners have reported similar failures with the same transmission model, often shortly after warranty expiration. I am requesting that Ford review this case for goodwill repair coverage or reimbursement, and to consider expanding the recall parameters to include vehicles like mine that were evidently affected by the same defective components and production issues. I have purchased over $100,000 on Ford cars, and have only purchased Fords. I am going to purchase a brand new car in 2 years, and it most likely will not be with Ford due to their shady recall practices, and lack of care for the quality of their product and customer service.

The 2020 Ford Explorer was repaired due to a recall on the rear differential bolt. The bolt that was replaced fell out and had to go back in for service. The dealer said Ford refused to pay the full cost and it was split between Ford and the owner. We had to pay $2085. 97 for the repair of a recalled item.

The vehicle has experienced repeated automatic transmission malfunctions, including harsh and delayed shifting and hesitation. These issues caused unpredictable acceleration/deceleration and hesitation when starting from a stop or merging, creating a safety risk. The condition has been confirmed by authorized Ford dealers with repairs attempted and service bulletin referenced. The transmission is available for inspection. Symptoms have recurred despite repairs. Warning indicators and abnormal shifting behavior were observed intermittently beginning around 65,000 miles.

Car vibrate and jerk when switching gears randomly. Also the control panel has went out twice. I read everywhere these vehicles have issues with transmission problems on all the 2020 and there is no recall this is. Ridiculous.

Transmission failure & clutch needs replacement. Vehicle started hard shifting at low mph.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while attempting to shift gear. There was no warning light illuminated. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The contact was referred to the dealer for additional assistance. The vehicle was taken to the dealer, where it was diagnosed, and the contact was informed that the transfer case had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The approximate failure mileage was 46,894.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed the transmission was slipping and the vehicle was slow accelerate. The vehicle lost motive power. Additionally, the contact stated that the rpm was high while driving at low speeds. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 19,000.

On highway was accelerating to pass another vehicle the transition froze , engine revved with no acceleration ( transmission skipped) this has happened several times over the 5 years. The lasted event we documented the date and mileage it happened date 7/13/25 mileage is 34990. These skips have put us in extremely dangerous situations. Transmission has been making growling noise now under normal driving.

With no previous problems, over the course of the past two days the transmission has begun to hard and delayed shift in multiple gears between 10 to 75 mph. When slowing down to go through tolls this morning, as I accelerated, there was a sudden loss of power transmission and a loud rattling sound. The engine would rev in this case. I had to coast for about 150 ft before I regained control of my speed. Once I was slowing down to take my exit to get to work and wait at the light, when I attempted to accelerate to go through the light, I experienced another loss of power. However, this time the engine would not rev. Once in the intersection I was moving slowly. Had this happened (loss of power) while I was in the intersection or through the toll and someone was behind me accelerating, I could have been rear ended and injured. I am taking the Explorer to the dealership next Tuesday to find out if they can reproduce the issue. There are no warning lamps associated with this problem. The vehicle has not been inspected by any third party yet.

The contact owns a 2020 Ford Explorer. The contact stated upon shifting to park(p), the vehicle rolled and almost struck two pedestrians. The contact engaged the parking brake, and the vehicle stopped. There was no warning light illuminated. The contact stated upon driving to the residence and attempting to park near the garage door, the failure recurred, and the vehicle struck the garage door. The contact engaged the parking brake and the vehicle stopped. The contact stated that the vehicle then became inoperable. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was filed. The contact was referred to the NHTSA hotline for assistance. The failure mileage was approximately 41,000.