Two problems related to axle assembly have been reported for the 2021 Ford Explorer. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2021 Ford Explorer based on all problems reported for the 2021 Explorer.
The contact owns a 2021 Ford Explorer. The contact stated that while driving at an undisclosed speed, the rear of the vehicle unexpectedly jolted, and there was a dragging sound coming from the rear. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the rear axle had failed and needed to be replaced. The vehicle was repaired. The dealer was contacted. The vehicle was not diagnosed or repaired by the dealer. The dealer informed the contact that the vehicle could not be repaired due to the vehicle being previously assigned to a recall. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000.
See attached document for complaint.