general problems of the 2021 Ford Explorer

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA campaign number: 26v117000 (visibility); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed in the rain, the windshield wiper motor failed to function as intended and prevented the windshield wipers from operating properly. The local dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000.

The contact owns a 2021 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver’s door window independently rolled down. In addition, the contact stated that the failure had previously occurred with the front passenger’s and rear driver’s side windows. The contact stated that during the first failure the vehicle was repaired by the dealer and covered under warranty. After the second failure, the vehicle was repaired by an independent mechanic and the contact paid out-of-pocket. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 68,188.

The contact's son owns a 2021 Ford Explorer. The contact stated that while driving at 5 mph down a hill and making a left turn, the hood was unintentionally released, swung open, and hit the front windshield causing it to shatter. There was an abnormal snapping or popping sound detected. The driver pulled over immediately since their view was obstructed. No warning lights were illuminated before the failure however after the hood shattered the windshield the "hood open sensor" light was displayed. The driver's pregnant fiancé was occupying the front passenger's side seat and sustained injuries and pain to her left side. There was glass in her lap, and medical attention was provided. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and referred to the NHTSA hotline. The approximate failure mileage was 55,401.