Table 1 shows one common service brakes related problems of the 2025 Ford Explorer.
| Problem Category | Number of Problems |
|---|---|
| Service Brakes problems |
I am writing to formally report a series of catastrophic and life-threatening mechanical and electronic failures in my 2025 Ford Explorer active (VIN: [xxx] ]), purchased in bogotá, colombia. Despite immediately notifying the Ford post-sales support line after the first incident, the technical response was insufficient, leading to a second, more severe event that nearly resulted in a fatal high-speed collision on February 9, 2026. Incidents summary: 1. Total power loss: engine and all electrical systems shut down while in motion (40 km/h), losing steering and braking assistance. 2. Brake system failure: at 70 km/h, the vehicle presented a multi-system failure of sensors, audible alarm and illumination of warning lights (abs, traction control, pre-collision assistant, hill start assist not available, check brake system, brake, esc check, driving modes not available). The vehicle experienced a total loss of brake pedal response followed by a sudden, uncontrolled autonomous "hard braking" event. This happened on a high-traffic highway (autopista norte). Global safety concern: I am formally requesting a global technical investigation into this unit and the 2025 Explorer active series. The failure of the electronic brake booster and the total system shutdown represent a "product liability" risk that could lead to mass-casualty events. I demand: • direct intervention from Ford global to Ford colombia. • a formal safety alert or recall investigation for similar units. Sincerely, [xxx] mail [xxx] bogota colombia phone [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Ever since I bought that vehicle, it's had system malfunctions. I received three letters directly from Ford explaining the problems this vehicle had or could have. But he and the dealerships, where I took my vehicle for repairs, never did them. They always denied that it had any problems and said that my vehicle was new and had nothing wrong with it.
We purchased a 2025 Ford Explorer active rwd and had a couple of issues with it. Twice when starting the car, foot on brake and when putting it into d the brake pedal drops a notch. It had some error codes as well and of course the dealer could find anything wrong. So we trade it in in less than a month for this model 2025 Ford Explorer active 4wd. The brake has done the same thing to me twice. We purchased this second vehicle on 10/31/2025. Today was the second time this happened. It happened approximately a week ago as well. It's always when putting it into drive. I have never ever owned a vehicle where the brakes fall a bit. . . Has a rough notch as it falls!! it does not fall to the floor, it is as though a firm brake pedal just falls an inch or so and it's rough, like it's broken. After it happens I drive very slowly and carefully to make sure my brakes are still working. Not normal by any circumstances and the best I can describe this. We drove three Explorers before choosing this one and all three, four with other one purchased the brakes felt different! brakes should not feel softer or firmer on new vehicles. Our dealer is about 50 miles away and I can almost guarantee they will not find anything because they can't or won't be able to reproduce it as it only happens once in a great while. Like I mentioned, today 12/8/2025 is the second time this has occured on this second Explorer. They would need to drive it everyday for weeks on end and only while putting it drive as it hasn't happened in reverse on either vehicle. I do use the park brake while at home, but all times this occured the park brake was not being used and on a flat level surface. Very scary driving a new vehicle around not knowing what is going to go wrong with it especially with brakes! we should feel safe in our newly. Purchased vehicles. I sure hope Ford figures these issues out before someone gets hurt or dies.
My remote start would not work from inside of a restaurant so I went out to manually start the car. It started fine. It was very cold out so I thought that I would drive up next to the building to get close to the entrance. The parking lot was not slippery at all , when I applied the brakes I had absolutely no brakes and the car bumped into the building. No damage to the building but my license plate bracket was broken and the bumper had minor damage.
While traveling down the road - not turning or braking - several alerts and alarms started flashing on the driver dashboard on my 2025 Explorer. At this time, I completely lost the ability to slow the car down. The digital emergency brake made no changes to the braking ability. I was able to eventually able to get the vehicle to slow down by engine torquing and turning. I reached out to my local dealership where I purchased the vehicle, and they told me to call Ford roadside assistance immediately. They contracted a local towing agency, and they promptly towed the vehicle to that dealership. I was able to take a movie of the incident.
Three times in 5 months since purchasing our 2025 Ford Explorer, all dash lights will come on while driving and vehicle will come to a stop. Braking pressure is reduced greatly and then vehicle will not continue in forward or reverse. Multiple restart attempts will allow the vehicle to move under 5 mph but will brake hard to a stop if it goes over 5mph. Two different dealerships have inspected and preformed the same software updates Ford is recommending and its not fixing the issue. Ford is refusing to do anything about it at this time because they claim the software update is as far as they are allowed to go in diagnoses. I have a Ford case #xxx.
Brakes failed while coming to a red light. Turned to the right and into rock landscaping and pushed the ebrake to stop. Antilock brake failure came up and pre collision assist said was no longer available. Had to have it taken to Ford dealership. They replaced brake booster and brake lines and tried to reprogram computer but brakes keep locking up . So there are keeping for now to figure out the problems.
6/2/25 tried to start vehicle, codes coming up and car would not start 6/6/25 car was in park running, starting chiming with alarms, the same alarms that came up a few days before.
The contact owns a 2025 Ford Explorer. The contact stated that while at an intersection at a stop light attempting to make a turn at 5 mph, the brake pedal was hard when depressed, and the vehicle continued to move. As a result, the vehicle crashed into the rear of another vehicle. The air bags did not deploy. The front camera was not operational. There were no warning lights illuminated. There were no reported injuries, fire, or police reports filed. The contact was able to continue to drive. The vehicle was taken to the local dealer, who test-drove the vehicle and was unable to determine the failure. The vehicle was not diagnosed or repaired. The contact called another dealer, j. O. Williams motors419 e broadway Ave, gladewater, TX 75647, and reported the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who referred him to another local dealer. The failure mileage was approximately 4,000.
Put car in park. SUV rolled back & damaged my garage door. Also damaged my trunk of SUV.
I bought the car in December and I was only able to take it out on the road in January, when it started to have problems with the software and brake system. I brought it to the dealer's workshop where I bought it, but they haven't solved anything and they say that the faults the car presents are normal.
On October 24, 2024, my 2025 Ford Explorer st experienced a sudden steering column lock and complete loss of braking while I was driving, leading to a crash and injuries. The vehicle had approximately 800 miles and was a warranty replacement provided weeks earlier. Prior to delivery, the dealer referenced a quality assurance hold of about two months on this vehicle, which was not disclosed to me in any detail. The simultaneous loss of steering and brakes suggests a potential common cause safety defect that may affect other 2025 Explorer st vehicles. My insurer state farm is currently conducting a cause and origin inspection. I request NHTSA review for a potential defect trend.