Table 1 shows one common service brakes related problems of the 2026 Ford Explorer.
| Problem Category | Number of Problems |
|---|---|
| Service Brakes problems |
On xxx around 6:30pm: car would not go into reverse. Upon pressing the gas a 2nd time, a loud pop was heard from the back of the car. The car was then able to drive forward, however, when pressing on the brakes, the rear end of the car would wobble, and the brakes were rubbing and making a loud noise. I contacted rich Ford, explained that my car is brand new (2 months), with less than 4,000 miles, and this should not happen. I was told that “someone would call me the following morning around 7am”. I drove to work the next morning, xxx, avoiding the use of the brakes as much as possible. I called rich Ford again, at around 07:45, and spoke to “toby”. Explained to him what had happened, and asked that they pick up the vehicle to see what’s wrong. I was told that they couldn’t look at it until Monday xxx. I told toby that I did not feel comfortable or safe driving my car anywhere, and asked that they pick up the car and provide a loaner. Toby then told me I could drop the car off on Friday, xxxat 08:00. Around 3:48pm, Wednesday, I called rich Ford again and asked them to pick it up because I didn’t feel safe to drive it. They said “no, just drop it off on Friday”. At around 5:35pm, I got to my car, which was parked on the side street of [xxx]. I pressed the brakes, pressed the start engine button, and then went to step out of the car to talk to a CO-worker. The car was in “park”. Once I stepped out with my left leg, the car began rolling forward, knocked me face down onto the road, and then ran over both of my legs. My coworker ran after the car and it stopped on the side of the road. I was rushed to a level 1 trauma center, unmh, with severe injuries to both of my legs. I was unable to take my car to the dealership on Friday, xxx, because of my injuries. Rich Ford had not reached out to ask why the car was not taken in. I plan on contacting my insurance company on xxx. I have very serious injuries as a result. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Description on your vehicle, some of the bolts used to attach the vehicle trailer tow hitch may have below-specification torque. Safety risk this condition may affect vehicle handling characteristics or lead to loss of attachment of the trailer hitch while towing, increasing the risk of a crash. Remedy parts are now available to repair your vehicle. Ford motor company Lincoln has authorized your dealer retailer to inspect and secure or replace the trailer tow hitch bolts as required free of charge. Next steps contact your dealer for more information to schedule the free service.