Back Over Prevention Problems of Ford Explorer - part 2

The contact owns a 2018 Ford Explorer. The contact stated that occasionally while shifted into reverse(r), the rearview camera failed to properly display the image behind the vehicle. There was no warning light illuminated. Additionally, the contact stated that the failure had progressed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,265.

See all problems of the 2018 Ford Explorer 🔎.

The contact owns a 2013 Ford Explorer. The contact stated that on several occasions while in reverse(r), the back over prevention camera went black and remained black. The contact stated that occasionally while driving the message “camera unavailable - please contact dealer" message was displayed. The contact stated that on several other occasions, while driving at various speeds or while in reverse(r), there was a beeping notification was heard and a message that a "vehicle was coming from the left or right side" was displayed without a vehicle being nearby. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 144,000.

See all problems of the 2013 Ford Explorer 🔎.

The contact owns a 2023 Ford Explorer. The contact received notification of NHTSA campaign number: 25v442000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a white screen while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The contact stated while driving at an undisclosed speed, the navigation screen seized and turned white. The contact stated that the screen icons failed to function as intended. The message "unable to connect with your vehicle" displayed on the phone while using the Ford app. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

See all problems of the 2023 Ford Explorer 🔎.

The contact owns a 2015 Ford Explorer. The contact stated that the rear-view camera had started to flicker and eventually had stopped functioning. The contact called a dealer and was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the instrument cluster had started to fail and was intermittently displaying one or two gauges at a time. The manufacturer was not informed of the failure. The failure mileage was approximately 115,000.

See all problems of the 2015 Ford Explorer 🔎.

The contact owns a 2021 Ford Explorer. The contact stated that upon shifting into reverse, the rearview camera failed to display an image. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 25v315000 (back over prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 36,000.

See all problems of the 2021 Ford Explorer 🔎.

The contact owns a 2012 Ford Explorer. The contact stated that while reversing, the rearview camera failed to display an image. The message "camera not available - contact your dealer" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.

See all problems of the 2012 Ford Explorer 🔎.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention). However, the parts to do the recall repair were not yet available. The contact stated that while driving at 65 mph, the passenger's side a-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion, the driver's side a-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000.

The contact owns a 2023 Ford Explorer. The contact received notification of NHTSA campaign number: 25v442000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the safe operation of the vehicle. The contact stated that the black screen was permanently displayed on the rearview camera. The contact stated that none of the touchscreen icons on the screen were functioning as intended. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and referred contact to the NHTSA hotline for assistance. The failure mileage was approximately 7,000.

The contact owns a 2013 Ford Explorer. The contact stated that the vehicle was purchased in late 2024, and approximately six months later, the rearview camera failed. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "rear camera unavailable - contact your dealer" was displayed. The local dealer was contacted and referred the contact to the NHTSA hotline for assistance. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 75,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the camera was blank. The contact stated that occasionally the camera image was distorted. The contact stated that the failure was related to NHTSA campaign number: 25v442000 (back over prevention) however, neither the VIN nor the model year was included. The contact stated that the failure had become more prevalent. There were no warning lights illuminated. The local dealer was not contacted. The contact attempted to call the manufacturer, but the number was inoperable. The failure mileage was approximately 140,000.

The contact owns a 2013 Ford Explorer. The contact stated that on several occasions while in reverse(r), the camera image was fluctuation on and off, and the image then froze intended and the back over prevention camera became inoperable. Additionally, the message to "contact the dealer" was displayed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 78,000.

The contact owns a 2014 Ford Explorer. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(r). The contact stated that the failure limited driving visibility, preventing the driver from safely operating the vehicle. The contact stated that on a separate occasion, while driving at slow speeds, the contact was almost involved in two slow speed parking lot crashes. The contact was able to stop the vehicle before the crashes. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the failure persisted. The failure mileage was unknown.

See all problems of the 2014 Ford Explorer 🔎.

The contact owns a 2018 Ford Explorer. The contact stated that while operating the vehicle, the display screen became inoperable. During the failure, the back over prevention camera was inoperable, and features including the engine temperature gauge was not available to the driver. The vehicle was taken to the local dealer who diagnosed that the d-pin needed to be replaced. No further information was available. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000.

The contact owns a 2015 Ford Explorer. The contact received the recall notification letter for NHTSA campaign number: 25v695000 (back over prevention). The contact stated that the camera became inoperable. There was no warning light illuminated. The local dealer was contacted and confirmed that the parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The failure mileage was approximately 75,080.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the touchscreen monitor and backup camera display were extremely hot to the touch. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 104,009.

See all problems of the 2020 Ford Explorer 🔎.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing into the driveway at approximately 2 mph, the rear-view camera image went blank. The vehicle had been experiencing intermittent loss of the back over prevention camera function for approximately one year. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also received notification of NHTSA campaign number: 24v031000 (structure); however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure with the camera. The failure mileage was approximately 87,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign number: 24v031000 (structure) and 25v695000 (back over prevention. The contact stated that the a-pillar trims were cracked and loose. The contact stated that the rear-view camera operated as designed; however, there was no audible chime while the camera was operational. The local dealer was contacted for updates on parts availability and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the a-pillar trim was beginning to detach from the windshield, allowing outside air to enter the vehicle. While in reverse, the back over prevention camera displayed a distorted image, or a solid blue screen without an image. The failure occurred several times while shifting into reverse. The dealer was contacted and confirmed that the part was not available yet available for the recall. The VIN was not under recall for the back-over prevention camera. The manufacturer was not made aware of the failure. The failure mileage was 78,896.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the rearview camera was intermittently inoperable while in reverse(r). The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 112,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention). However, the parts to do the recall repairs were not yet available. The contact stated while driving 60 mph, the passenger's side a-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on a separate occasion, the rearview camera failed to function as intended while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. A dealer was not contacted, and the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact stated while attempting to reverse, the contact noticed the rearview camera displayed a blank screen. The vehicle was not taken to an independent mechanic or dealer to be diagnosed. The contact stated that the failure had occurred on several occasions. The vehicle was repaired. The manufacturer was notified, opened a case, and informed the contact that the VIN was not under recall. The contact related the failure to NHTSA campaign number: 25v315000 (back over prevention); however, the VIN was not included in the recall. The contact was referred to the NHTSA hotline for assistance. The failure mileage was 108,000.

The contact owns 2013 Ford Explorer. The contact stated that after starting the vehicle and shifting into reverse(r), the image on the screen was fuzzy. The message “rearview camera not available” was displayed. Neither the dealer nor an independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 25v695000 (back over prevention); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 101,000.

The contact owns a 2015 Ford Explorer. The contact stated that the driver's side a-pillar trim had become loose and was almost blown off the vehicle by the slipstream. Additionally, the contact reported that the rear-view camera was intermittently black. The contact was aware of NHTSA campaign number: 24v031000 (structure) and 25v695000 (back over prevention). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair for the recall repairs. The contact had taken the vehicle to a local dealer and was informed that parts for the recall repairs were not yet available. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention); however, the parts needed for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the back-over prevention camera displayed a distorted or reversed image while in reverse. Occasionally, the screen was blacked out or was white. An alarm sounded from the camera system even while the vehicle was not in reverse. The failures occurred intermittently but became more persistent. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact stated that the back-up camera was turning on and off independently. The contact stated that while reversing, the screen went black and then turned on. The message to contact the dealer was displayed. There were no warning lights illuminated. The contact called the local dealer and was informed that there was no recall on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The manufacturer confirmed that there was no recall coverage for the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 100,000.

The contact owns a 2014 Ford Explorer. The contact stated that while reversing, the back-over prevention camera displayed a black screen. In addition, the error message indicated that the back-over prevention camera was unavailable. The contact referenced an unknown recall with a similar failure description; however, the VIN was not under recall. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was repaired under Ford recall: 23s23 related to the camera blue screen however, it failed to prevent a failure from occurring. Approximately 3 years after the recall remedy was completed, the digital screen failed to display the rearview image as intended and would reset once the rear door was opened and closed. The vehicle was taken back to the same local dealer where they advised the contact the failure was not related to Ford recall 23s23 and that a software update needed to be completed. The vehicle was repaired out of pocket. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 35,000.

The contact owns a 2015 Ford Explorer. The contact stated while reversing, the backup camera image was reversed, and the objects displayed on the screen appeared on the opposite side, causing confusion to the driver while reversing. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 196,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rear-view camera display failed to function as intended. The rear-view camera displayed reversed images. The contact stated that the objects that were on the left were displayed on the right. The vehicle was taken to the dealer; however, the cause of the failure was not yet determined. The contact declined to pay the diagnostic test cost. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the parts for the recall repair were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was recently repaired under NHTSA campaign number: 25v159000 (back over prevention); however, the vehicle experienced a failure with the back over prevention system. The contact stated that the image on the screen was occasionally blue, or the image was frozen. The contact had taken the vehicle back to the same dealer and was informed there would be a charge for a diagnostic test and the repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 65,000.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s and driver's side a-pillar trim fractured and detached. The contact stated that the dealer arrived at the residence and inspected the vehicle; however, the contact was informed that parts were not available. The contact purchased the parts from amazon; however, the contact had to apply tape to hold the parts in place. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, parts were not yet available. The contact stated that the driver's side b-pillar trim had fractured and detached. The contact referenced NHTSA campaign number: 25v347000 (structure); however, the VIN was not included in the recall. Additionally, the back-over prevention camera screen displayed a black screen and an error message to call the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2014 Ford Explorer. The contact stated that while reversing, the rearview camera displayed an inverted image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 160,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). The contact stated that the rear-view camera display was black while in reverse(r). The contact stated that the message "camera not available" and "contact dealer” was displayed. The vehicle was taken to a dealer, where it was diagnosed, and determined that the rear-view camera needed to be replaced. The contact was then notified of the recall shortly after the failure. The dealer was contacted, but the contact was informed that parts were not yet available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the top of the passenger’s side a-pillar trim had fractured, and the driver’s side a-pillar trim was frequently popping out of place while driving. The contact stated that the rear-view camera intermittently displayed a blank or distorted image while shifted into reverse(r). The contact stated that the message "contact the dealer" was displayed on the instrument panel. The manufacturer was notified of the failures, and the contact was informed that there were no recalls on the VIN related to the rear-view camera. The manufacturer referred the contact to the NHTSA hotline to report the failure. The vehicle was not repaired. The failure mileage was 112,000.

The contact owns a 2021 Ford Explorer. The contact stated while he attempted to engage the reverse gear, he noticed on the rearview camera a blue screen would display with no warning lights illuminated. The dealer was contacted, and vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 32,000.