Warnings Problems of Ford Explorer - part 1

Summary of facts for legal consultation bad faith redhibition claim — louisiana civil code art. 2545 prepared for attorney consultation 1. Vehicle & transaction information vehicle2020 Ford Explorer st — awdpurchase datemarch 2025purchase structure$17,000 trade-in applied + $17,000 remaining loan balanceadditional warranty$2,500 paid warranty purchased through dealership at time of saleselling dealerindependently licensed dealership (non-Ford franchise)warranty servicewarranty work performed during coverage period 2. The technical service bulletin (TSB 23-2174) Ford issued TSB 23-2174 in July 2023 — nearly two years before the vehicle was sold to the client. Key facts about the TSB: •covers: 2020–2021 Ford Explorer/Lincoln aviator awd vehicles •component affected: front axle disconnect actuator (fada) — left side •failure mode: fada o-ring seal failure causing awd malfunction, triggering powertrain warning light (wrench icon) with dtcs c00a6 and/or c0631 •required repair per TSB: full replacement of fada with revised intermediate shaft and reprogramming of transfer case control module •result of proper TSB repair: permanently eliminates front axle disconnect capability — a fundamental, permanent change to vehicle drivetrain operation •TSB was publicly available on [xxx] at time of purchase — free, searchable by VIN 3. Critical pre-sale service record — January 2025 the dealership's own service center performed the following repair on the vehicle approximately 1–2 months before the sale to client: date of servicejanuary 2025 (approx. 1–2 months pre-sale)work order descriptionleft axle disconnect/hub actuatorparts listedmotorcraft left axle seal onlylabor hours9 hoursdtcs or TSB referencednone listed on work orderawd module reprogrammednot indicated on work order critical observation: the terminology used on the dealer's own work order — "left axle disconnect/hub actuator" — mirrors the exact component language of TSB 23-2174. A technician with suffici information redacted pursuant to the freedom of informat.

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The parking collision sensors started to act up. Its been replaced 3 or 4 times in the last year over the same problem and no one has tried to tell me how to fix the issue besides keep getting it replaced. People are at risk of getting hit or hitting a object that could be in the way of me reversing.

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Manufacturer recall number25s72 NHTSA recall number25v442 vehicle had been taken to and left at the local Ford dealership all day (opening to closing on 11/28 and 12/23/25) twice now with no resolution to this recall ticket. Technician and service manager advised both times that the required update from Ford is not working and they believe the apim needs to be released, but Ford service (corporate) must authorize this. Almost two months since the initial appointment and I still have no answers as to when this recall will be addressed. As this is a safety related recall and my vehicle often replicates the problems which are listed in the recall, I would like this matter addressed with a little more urgency by Ford.

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Review camera unavailable, image flashing, or image reversed.

See all problems of the 2013 Ford Explorer 🔎.

The rear back up camera is now displaying a message to contact dealership. It freezes up and stops working.

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Ya me marco el funcionamiento del motor.

See all problems of the 2017 Ford Explorer 🔎.

Rear camera does not detect traffic passing or people walking behind the vehicle. Sometimes the screen goes blue. Crash alert goes off any time it wants. Even when parked.

The rear back uo camera. The camera will randomly flip the screen when backing up & lose the lines or the screen goes black and nothing appears. It has not been confirmed byxa dealership yet. There were no warnings. There has been a recall for the 2015 Explorer and up. Can the 2014 Explorer be added to the recall aswell?.

See all problems of the 2014 Ford Explorer 🔎.

Back up camera is intermittent like the other Ford models effected by other recalls. Adaptive cruise control and front collision warning system out of calibration, senses buildings and other obstacles on the left intermittently. Cruise control comes on but is not working. No accidents because of this defect.

See all problems of the 2015 Ford Explorer 🔎.

My back-up camera has flipped images so the left appears on the right and the right appears on the left as well as the safety lines have disappeared. The two Ford dealerships want a diagnostic fee that doesn't even go toward the cost of the repairs.

My uncle has a 2015 Ford Explorer and he received recall 25v695 for the rear camera issues blurry/ wavy and going completely black and not being useful. Almost have backed into a few things when it goes out in the middle of reverse. I believe this is a huge safety concern and my vehicle should be added to the list of affected. Not that they are going to do anything, I took mine in a year ago for the a=pillar trim flying off and they said they still don't have parts that I could either just park it or take the trim off and drive around that way. Smh. Can you please help so I can feel more safe when I back up?.

Backup camera failed and almost hit another car.

On my 2022 it’s has a warning that it has a faulty park aid faults.

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My SUV was expired last Dec and didnt know I just got that since April 2025 and I have to pay my own self for fix SUV it not my fault and there no warranty for me check SUV and fix recall.

Rear camera view is completely distorted when in use during times of rain, car wash or high humidity.

While driving. Every light on the dash started coming on. Pre-collision assist not available, 4wd fault not available, no cruise (adaptive or regular) available, reverse break assist not available, hill assist not available. Every time the vehicle was started it would these issues or would start while driving. This is an absolute safety issue and hazard. The vehicle has plenty of reports online of this happening to other. Ford was willing to give vehicle back saying it was safe to drive without fixing bc I couldn’t afford it and it wasn’t covered under the power train warranty. I was told I have to report it and if it gets enough reports something will be done. But this is an unacceptable answer and cost for something that is a safety concern.

My vehicle has been having at issue with the reverse camera since the begining of last year. It started as being distorted to fully not turning on at all when in reverse. I noticed there is a recall for the same issues im having with my reverse camera but it begins with model year 2015. My vehicle is a 2014 Ford Explorer. I had many incidents of almost hitting pedestrians when im in reverse to making inpact with other vehicles behind me. Can this recall be reviewed and add additional model years as this has become a safety issue for me and my family. Thank you.

The vehicle was sold to me by “buffalo auto sales 2 at 3012 spencer hwy pasadena, TX 77504 on [xxx]. They violated the dtpa and all employees failed to disclose the vehicle had dozens of major safety issues with two open safety recalls. These safety issues include major abs issues and failures, power steering/drivetrain, front end passenger wheel & both rear end wheel failures within the mechanisms such as control arms, tie rods inner and outer & even one within the wheel component that was dangerously bent. The headlight pigtails are torched. These couldn’t even be fixed with even replacement oem parts/Ford dealership parts and Ford dealership expertise. My safety, my children’s safety, family and passengers were all at risk multiple times over the past three weeks. Every time on the highway or local roads not being able to sustain maximum speeds over 20- 40 mph because touching the gas even after a red light would cause the engine to hesitate to turn or stutter. This caused me multiple trips back to buffalo auto sales 2 and multiple mechanics even multiple Ford dealerships. On September 12th 2024, I discussed these severe safety issues with buffalo auto sales 2, my salesman originally offered to place me into another vehicle, give me back my large cash deposit, or “attempt to fix the vehicle”. The manager immediately refused to do the right thing and claim to “fix the vehicle himself”. . However when I asked if the manager jeff has experience as a mechanic he replied he does not have mechanic experience. That day they claim to have “fixed” the abs problem, and in turn the vehicle was still shaking while in motion at any speed. Even after I thought Ford service could fix the tie rod recall, that still did not work because the rear was still shaking. I had tire experts and mechanics even change front tires, and do an alignment on September 30th 2024. . The vehicle is still shaking dangerously while in motion. Warnings on are abs, chk engine & tire pressure lights. Information redacted pursuant to the freedom of in.

360 cameras are foggy and cannot see out of them causing false readings on parking alerts. This is the same issue the f150s have a recall about but there is not one for the Explorer. The foggy display is getting worse over time. Hard to tell by the picture but in not very bright areas out of direct sun you cannot see anything on the 360 camera.

This vehicle has a 360 camera system that was not included, despite is being included in the component package that is standard for this vehicle. I contacted the dealer directly, informed them that there are cameras installed on the vehicle, but only the rear camera is operational. Further investigation into the matter revealed that Ford apparently "recalled" the camera systems on the Explorer for the 2023 models, but has not distributed any information to its dealers. Now I have a forward facing camera that is not operational, but the vehicle's warning system continually advises me there is a problem with the front camera's vision, "check forward camera lens for cleanliness". Also, the front camera lens is clear, but it still will display the warning. The Ford dealers all claim that the manufacturer has not shared information about the 2024 Ford Explorer's 360 camera system. Lastly, the reverse braking system is non-operational as well. Another system that should be included with the upgraded package.

See all problems of the 2024 Ford Explorer 🔎.

The reverse backup camera gives a mirror view so the left side of the car appears on the right side of the screen. Making it unsafe to backup because you turn the wrong way if you go by what the camera shows you.

My complaint relates manufacturer recall number: 23s23 NHTSA recall number: 23v342 intermittent experience of a rear camera blue on the sync screen when the vehicle is placed in reverse and notification that rear parking assistant is disabled. Per January 2024 I received a notification that a remedy is available (replacement of rear camera and software update of sync). The dealership was not able to perform the remedy as they told me that the accessory protocol interface module (apim) showed error codes and could not be updated. I was told to replace the apim on my own expenses of ~$1,800. I am not willing to pay for a hardware replacement as I strongly believe that the apim was defected by two prior updates: 1. Prior effort of Ford to solve blue screen issue via software update and 2. . Read more...

Please refer complaint number: 11507564 manufacturer promised to release a temporary remedy by mid August. Its November ,still no temporary fix nor permanent. Dealers give a fixed response of no parts available or no remedy. Attached is the recall letter that promised a temporary fix by Aug 7,2023.

In relation to NHTSA recall number: 23v342, Ford has failed to remedy issues around reverse automatic emergency breaking. Whenever the 360° camera screen is blue, the system in place to prevent collisions also fails. There is no pattern of failure. Nearly 60% of the time the vehicle is driven an error related to 23v342 occurs.

Vehicle was within 3 feet of curb in our parking space at home. Vehicle suddenly surged forward and crashed into our building. This happened October 20,2023. The vehicle has been in the shop since October 21,2013. Statefarm insurance paid for investigation in the the black box. Investigation yielded no conclusive results. Upon further investigation the vehicle surged for the investigator as well. Which led to the problem with the wire harness and the accelerator being identified.

When putting the vehicle in reverse the backup camera will cut out to a blue screen randomly. A recall was issued in may of 2023 and it is now October with no fix at all.

Intermittent non-functional backup camera and brake assist after Ford dealer applied a fix for backup camera failure. Backup camera blue/black screen error was not present before dealer applied “fix”.

The electronic power steering went out for the third time while trying to park at grocery store parking lot. We have paid for 3 replacements and reprogramming now for the 3rd time it’s out again.

See all problems of the 2011 Ford Explorer 🔎.

Summer 2023 ota update to Ford sync caused sync system to malfunction. As a result touch screen controls are a black screen. No radio , no rear climate control, no backup camera , no 911 crash assist, no voice activated features, no forward collision warning system. Waiting for service appointment at local Ford dealer.

I was backing up at low speed (less than 1 mph) to park by gently letting my foot off the brake to back. I was using the rear backup camera to gauge how far I could go back without striking the vehicle behind me. The screen showed video that I was still several feet away from the vehicle behind me when I felt a sudden bump. I stepped on the brake hard to ensure I was no longer moving but the camera still showed several feet between my rear bumper and the vehicle behind me. I put the vehicle in park and got out to verify that I had struck the vehicle behind me. I had. I returned to the driver’s seat, put the vehicle back in reverse to see what the camera showed and now it appeared on the screen that my bumper was touching the vehicle behind me. The video on the screen had absolutely froze while I was backing, which contributed to me making an error in judgement while backing, causing me to strike the vehicle behind me. The dupage county sheriff’s office (illinois) completed a crash report. Sopc23-08519.

Have had the vehicle for less than a year have had nothing but lil problems but recently have gotten a cranking noise, transmission / coolant leaking under the vehicle. Also have water leaking from the exhaust line when car is in park. Driving back from work early in the morning a sounded like a big pop not sure what it have may been took it to the mechanic ass well twice an got it diagnosed an they’re response was they couldn’t find the problem. The area I’ve seen an heard the clunking the most would be under the vehicle at the center by the catalyst converter. Transmission jerks as well I’ve had this vehicle for 8 months a don’t seem to be what a vehicle should be doing.

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When backing up the screen will go black. When I place the car in drive again and back in reverse, it will work for a short period of time then go black again. A warning pops up stating the camera is unavailable and to contact the dealership.

My vehicle has had 3 software updates to try correct blue screen issues. Recently under a blue screen I was backing up in a parking garage and hit the wall as I could not see with the screen being blue. Fortunately I was going slow but it did scrape my bumper from hitting the concrete wall. Mostly it scared my kids and had an abrupt stop. I had read a pin on the connector was left uncapped leading to corrosion resulting in faulting screen. Why is Ford trying to fix with software update? they should of been replacing connector pins or cameras. I have been experiencing this for over 2 years.

Drivers assist failed and caused me to cross lanes into the cable barrier on interstate 40 causing 18,000 dollars worth of damage now the parking assist no longer works.

The sync infotainment screen is inoperable and black. My backup camera is no longer operational. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the application programming interface module (apim) needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 98,000.