Sensing System Radar Problems of Ford Explorer

The contact owns a 2020 Ford Explorer. The contact stated upon starting the vehicle, a message indicating that the 360-degree camera was inoperable was displayed. The contact stated that the failure persisted while reversing. The contact also stated that the blind spot information system (blis) that activated an indicator light in the sideview mirrors when a vehicle was detected in the blind spot was malfunctioning as the sideview mirror indicator light failed to illuminate as needed. The vehicle was taken to the dealer, where the failure could not be duplicated; however, the failure persisted. The contact stated that the failure mainly occurred in cold weather. The contact received recall notification of NHTSA campaign number: 23v022000 (back over prevention); however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware the issue and informed the contact that the recall was put on hold on March 15, 2023. The vehicle was not repaired. The failure mileage was approximately 12,000. Parts distribution disconnect.

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