Engine Gasoline Turbo/supercharger Problems of Ford Explorer

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was taken to an independent mechanic for a routine oil change. While driving at 35 mph, the vehicle began to make an abnormal knocking and squealing sound. The vehicle began to jerk. The driver turned off the vehicle. There were no warning lights illuminated. The contact stated that the failure was like the failure listed in NHTSA campaign number: 23v597000 (engine and engine cooling). The vehicle was towed to the residence. The mechanic determined that the engine needed to be replaced. The vehicle was towed to the local dealer, where it was diagnosed that the engine, turbo, and battery needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 94,000.

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The contact owns a 2018 Ford Explorer. The contact stated that while driving, at unknown speeds, there was blue smoke detected from the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated that the two turbos were leaking and that there was oil in the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 60,000. The VIN was not available.

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