Engine Grinding Noise Problems of Ford Explorer

The transmission on the vehicle started going out as we were driving back from an out of town trip on a highway. My husband made a stop at a light and upon accelerating after the stop, the vehicle made a grinding sound and began having engine issues. We made an appointment at the local dealership where my husband drove the vehicle on city streets due to high rpms despite low speed. The vehicle is at the dealership as of Monday February 8th and we have been told parts are on back order with no eta. The vehicle does have a recall for a transmission intercooler. We have read about this issue in numerous 2020 Ford Explorers.

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The contact owns a 2003 Ford Explorer. The contact stated that while driving 55 mph the check engine warning lamp illuminated. The vehicle was taken to an independent mechanic who diagnosed that the brackets that hold the timing chain fractured. As a result, the brackets and valve cover needed to be replaced. Also, the contact stated that while driving at various speeds she could hear a grinding noise. The vehicle was taken to an independent mechanic who stated that the front driver side hub assembly needed to be replaced. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included on any recalls. The vehicle was not repaired. The failure mileage was 75,000 and the current mileage was 120,000.

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On a 1997 Ford Explorer had problems with transfer case. First noticed when driving on interstate with cruise control on vehicle made grinding noise and would not decelerate had to put into neutral to stop. When decelerating while driving vehicle it would also make grinding noise almost sounding like it was not down shifting. Few weeks later when vehicle was put into reverse it would make a grinding noise and would not go into gear. Did not feel safe to drive. Ending up having to have a mechanic rebuild transfer case, cost almost $1000. 00. Now five months later having problems with check engine light continuously coming on. Replaced sensors and spark plug on #4 cylinder twice. This will be replacement number 3 for spark plug in four month period. Mechanics cannot seem to figure out why.

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Consumer was driving the vehicle on the road at approximately 40 mph when she heard a grinding noise and noticed engine smoking. Dealer noticed, and informed consumer that the repairs would be the consumer's responsibility.