Ford Explorer owners have reported 2 problems related to mid/rear assembly head restraint (under the seats category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Ford Explorer based on all problems reported for the Explorer.
The contact owns a 2020 Ford Explorer. The contact stated that she noticed the fractured rear pass-side head rest a couple months ago. The vehicle was taken to the dealer, where it was diagnosed with a fractured head rest that needed replacing; however, the vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 35,000.
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The contact owns a 2020 Ford Explorer. The contact stated that the rear seat headrests failed to remain in the upright position. The contact stated that while attempting to adjust the headrest, the headrest failed to lock into the selected position. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
| Problem Category | Number of Problems |
|---|---|
| Seats problems | |
| Front Seat Recliner problems | |
| Mid/rear Seats Assembly problems | |
| Front Seat Power Adjust problems | |
| Front Seat Head Restraint problems | |
| Seat Broken problems | |
| Front Seat Heater/cooler problems | |
| Mid/rear Assembly Head Restraint problems | |
| Critical Fasteners problems |