Power Train Problems of Ford Explorer - part 1

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA campaign number: 26v402000 (power train); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure listed in the recall. The failure mileage was 60,000.

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The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA campaign number: 26v402000 (power train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.

On October 19, 2026, I experienced a serious braking malfunction while driving my 2025 Ford Explorer st at highway speed. While my foot was on the accelerator, the vehicle unexpectedly began braking repeatedly without me pressing the brake pedal. The vehicle jerked and pulsated as though the abs was activating. When I attempted to brake, the pedal felt unusually loose and did not immediately respond to the pressure I applied. I eventually managed to slow down and pull onto the highway shoulder. This created a dangerous situation that put me and other motorists at risk. Multiple warnings appeared, including anti-lock brake system fault, electronic parking brake, pre-collision assist not available, and powertrain malfunction/reduced power. The dashboard also displayed “park brake not applied,” although I had not activated the parking brake. Fordpass reported that the abs control module was sending invalid information to other vehicle modules and that the electronic parking brake had a fault. This was the second nearly identical incident. On September 29, 2026, I experienced similar unexpected braking and difficulty controlling the brakes. The dealership diagnosed a software glitch and charged approximately $690 for a system reboot and update, which they stated was not covered under warranty. Despite that repair, the dangerous braking malfunction returned less than three weeks later. The vehicle was towed back to the Ford dealership on October 19 and is awaiting further diagnosis. I am concerned about this recurring braking malfunction and the risk of a serious collision. I request that NHTSA investigate this potential safety defect.

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Vehicle losses power randomly during acceleration, may not stay in park without parking brake on. Shudders badly and shifts harshly decelerates without warning. Nearly has caused collision when merging onto roadways due to lack of control of acceleration, have had to slow onto shoulder multiple times.

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My vehicle was just diagnosed with trouble code p2888 (park lock actuator circuit/open). This prevents the vehicle from shifting safely into park. Shift sys failure was the error displayed in the dash readout. This matches the exact model, year, and dangerous symptoms outlined in Ford safety recall 26s48. My local Ford dealership has recommended the exact repair specified by that recall—a full transmission valve body replacement. Despite having the identical component failure and safety risk as the recalled vehicles, I am being asked to pay out of pocket solely due to my VIN assembly date. Because this is a known, documented manufacturing flaw, I respectfully request that Ford provide goodwill coverage to resolve this repair. They denied it despite acknowledging the matching details.

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The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA campaign number: 26v402000 (power train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the message "power train malfunction" was displayed. Additionally, the vehicle rolled backwards while in park(p). The contact engaged the parking brake to stop the vehicle from rolling. The failure mileage was approximately 112,000.

On the highway it was raining heavily, and my 6 years old was in car back seat. Suddenly wipers stopped working, steering wheel wasn't working, indicator was not working, I was getting multiple warnings on my screen. We would have ended up in a major accident.

The contact owns a 2020 Ford Explorer. The contact stated that while driving 50 mph in the rain, the awd disengaged and the vehicle started sliding. The contact attempted to correct the vehicle but crashed into a lamppost with the rear driver’s side door. A police report was filed. The vehicle was towed to a tow yard. The failure mileage was 187,307.

On [xxx], while driving on the freeway with my family, my 2020 Ford Explorer st violently and unexpectedly commanded a severe transmission downshift on its own. Upon stopping the vehicle, the transmission completely failed to engage drive or reverse, entirely immobilizing the vehicle and rendering it a severe hazard. The vehicle had to be towed 142 miles away to diamond Ford in lancaster, CA. Diamond Ford has officially diagnosed the failure as a broken parking pawl actuating rod. This mechanical failure perfectly aligns with the mechanical damage dynamics explicitly described in active safety recall 26s48 (NHTSA campaign 26v-402), where faulty transmission logic causes temporary park pawl engagement while the vehicle is in motion, destroying internal park components. I am filing this safety violation complaint because both Ford motor company corporate support and diamond Ford are refusing to honor the safety recall remedy mandated by federal guidelines. Under campaign 26v-402, the official remedy explicitly states that dealers will "inspect and replace any damaged transmission components as necessary, free of charge". However, a Ford corporate case manager explicitly stated on October 5, 2026, that because the software patch portion of the recall remedy is delayed until 2027, Ford will not cover the physical component replacement. They told me I am required to pay thousands of dollars out of pocket for a new transmission right now and apply for a refund years later, and they proceeded to unilaterally close my corporate case (case #[xxx]) forcing a consumer to pay out of pocket to fix a physically broken, catastrophic component caused by an active safety defect violates federal recall mandates. I request that NHTSA investigate Ford motor company’s refusal to execute component-replacement remedies on immobilized, defect-damaged vehicles under recall 26s48. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2021 Ford Explorer. The contact stated that while driving 65 mph, the vehicle ran over an object and a moment later, the vehicle suddenly jolted very hard and transmission was upshifting and downshifting erratically. The contact was able to pull over safely. The contact became aware of a foul burning odor inside the vehicle cabin of the vehicle coming from the transmission. The manufacturer was notified of the failure. The vehicle was taken to an authorized dealer where technicians confirmed a front axle leak and discovered that the internal e-clutch inside the transmission had come apart, causing the transmission fluid to burn. The contact referenced Ford special service message ssm: 49507 and Ford technical service bulletin: 23-2250; as possible causes of the failure. The failure mileage was 69,000.

The contact owned a 2015 Ford Explorer. The contact stated that while driving, the front windshield trim detached from the vehicle. Additionally, the abs warning light illuminated on the instrument panel, and the "service advancetrac" message was displayed. Additionally, the message “transmission not in park” was displayed. The manufacturer was notified of the failure. The vehicle was taken to a dealer where it was diagnosed with gear shifter failure and an obsolete instrument panel.

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While driving with the cruise on at 74 mph the vehicle jerked as if the brakes had been tapped. I shut off the cruise and tried to accelerate but nothing happened. At this point I signaled to change lanes and pulled to the right shoulder. There were no dash lights or warning alarms prior to the engine stalling. Clearly an engine stalling at this rate of speed could have ended bad for all 5 passengers and surrounding vehicles. Vehicle is being towed to augusta, KS Ford dealer this morning 9/21/26. Vehicle was scanned and is showing a hard code for low pressure to fuel pump. This vehicle is not currently included in the nhsta campaign 25v455000.

Front axle disconnect actuator on my 2020 Ford Explorer 2. 3l awd is failing. The vehicle stores dtc c0631-7e (actuator stuck on) and previously stored c0631-7f (actuator stuck off). When the fault is active, the wrench light comes on and the following safety systems are disabled: advancetrac, pre-collision assist, and hill start assist. Ford has issued TSB 25-2373 / 25-2568 for this exact issue requiring replacement of the intermediate shaft with revised part n1mz-3a329-a and awd module reprogramming, but there is no recall. Owners must pay for the repair. The problem is intermittent and has been confirmed with a scan tool. This is a known design defect, not normal wear, and it affects safety systems.

My transmission had been getting increasingly jerky (was never a smooth ride since it was new). At 55k miles, I was driving down the road and my car started to jerk roughly and would not shift gears. It would go and jerk, hard, like I hit something. We made it home but the next day it was even worse. I noted it was jerking around 25 mph and randomly at other speeds. I drove it to Ford, where we were under the impression there was an upcoming transmission recall, but we also thought our extended warranty was still in effect. Instead, they realized the transmission recall is for something different and we were lied to about our warranty, so it had been backdated and covered the 2 years prior to purchase, not the life of the loan as we had been told, and what we went in to do. The employees, mechanics, and forums, if you type (2020 Explorer transmission) quickly painted the picture that this is a very common issue and a known issue at that. Rough jerking. Rebuild transmission. Aside from knowing about this exact problem, and it being repeated everywhere, and acknowledged from Ford employees that they see it several times a day, I found that there was a huge buyback in 2020 for this reason. There was also a bulletin released talking about the issue in 2020. [xxx] the fact we are now in 2026 and these vehicles are still doing this and there is no recall is both outrageous and concerning. Had we been on the highway or a busy street, it could have been a much worse outcome. Ford says they gave us a discount. $3,500. Our receipt says 0. 00 across all fields, but handwritten $3,500, which is the going rate for a rebuilt transmission. I saw there is a class action lawsuit, but we are a few months out of range to sign up. It's unreal how many people and employees are aware of this, and Ford does nothing but continue to push these cars to the public. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Vehicle: 2020 Ford Explorer XLT active recall: Ford #26s48 the transmission on my 2020 Ford Explorer has completely failed, leaving my vehicle inoperable and my family stranded. The vehicle is currently located at a local Ford dealership, just sitting there waiting for a fix. My vehicle started shifting gears randomly while driving, causing a lot of jerky movements. My wrench light came on the dashboard, and I instantly took my SUV to a local Ford dealership for inspection. After the inspection, the dealership described metal shards floating in my transmission fluid and stated that the only way to fix the issues is to pay for a brand-new transmission to be installed. Having both the dashboard warning light (wrench icon) and shifting issues alongside metal shards strongly points to active internal mechanical damage matching the 26s48 recall pattern associated with my exact VIN. Although my VIN is tied to active safety recall 26s48 for this exact component failure, the dealership refuses to repair it, stating that an official corporate remedy/parts are not available yet. Furthermore, the dealership attempted to quote me roughly $10,000 out of pocket for a transmission replacement for an emergency fix. When I contacted Ford corporate, they confirmed the lack of a current remedy and refused to provide alternative transportation (such as a loaner or rental vehicle), instead telling me to pay out-of-pocket for a rental or independent repair and "hope" for a future reimbursement. As a single-income family currently navigating an extreme financial hardship due to medical issues, paying thousands out-of-pocket or taking on high debt for a manufacturer defect seems impossible and an unfair burden. Forcing a family to choose between severe financial strain or being left indefinitely without a vehicle due to a delayed manufacturer remedy defeats the entire protective intent of the safety standards enforced by NHTSA.

The contact owns a 2020 Ford Explorer. The contact stated that while driving 35 mph, the vehicle unexpectedly shifted into park(p), and the message “shift system fault” was displayed. The vehicle restarted and shifted out of park. The contact stated that on several occasions the transmission was shifted into park but failed to remain in park(p). The contact received notification of NHTSA campaign number 26v402000 (power train); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The dealer informed the contact that there were metal shavings inside the transmission. The failure was associated with the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure by telephone. The approximate failure mileage was 113,390.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA campaign number: 26v402000 (power train); however, the part to do the recall repair was not yet available. The contact stated that while driving 55 mph with her child inside the vehicle, the accelerator pedal was depressed, but the vehicle unexpectedly shifted into park and lost motive power, nearly causing a crash. The contact was forced to veer over onto the grass because there was no shoulder. Upon restarting the vehicle, the failure persisted. The vehicle was towed to the dealer, where the contact was informed that the failure was not associated with the recall due to the lack of the needed diagnostic trouble codes. The contact was provided the cost for a diagnostic test and informed that the repair was not covered under warranty. The contact declined to pay the fee. The vehicle was then towed to an independent mechanic, where it was diagnosed, and the diagnostic trouble codes associated with the failure were retrieved. The manufacturer was notified of the failure by phone, and a case was filed. The failure mileage was 142,722.

Oil smell in vehicle cabin, most likely from ptu, based on the oil smell.

The contact owns a 2021 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound and vibration coming from the vehicle. The contact stated that upon inspecting the vehicle, the contact became aware that the rear axle bolt and rear axle were detached. The failure reoccurred while the contact was driving out of the residence driveway. The vehicle was driven back into the driveway. The dealer was contacted by phone and made aware of the failure. The contact was informed that the vehicle was repaired under NHTSA campaign number: 22v255000 (power train); in June 2025. The manufacturer was contacted by phone and a case was filed. The failure mileage was approximately 109,000.

The contact owns a 2018 Ford Explorer. The contact stated that while driving 35 mph, the accelerator pedal was depressed and the vehicle jerked. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The manufacturer was contacted by phone and made aware of the failure. The contact was informed that the repair was not covered under customer satisfaction program: 20n07. The failure mileage was approximately 107,300.

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I purchased my 2020 Ford Explorer in December 2020. The first incident occurred around June 2021 while I was on a road trip. While driving, the vehicle unexpectedly shifted/downshifted on its own and caused a sudden change in the vehicle's movement. At first, I thought there might be an issue with the rotary gear selector. The problem occurred again, and in 2023 I took the vehicle to a Ford dealership and reported the issue. I was told there was a recall and recall-related work was performed. However, the unexpected shifting continued afterward. I contacted the Ford dealership multiple times about the continuing problem but was told that without an applicable recall I could be charged for diagnosis and that the problem might not be detected unless it occurred during a test drive. I reported the shifting problem again when the vehicle was at a Ford dealership for recall service in 2025. I specifically told the service advisor that the vehicle was still unexpectedly shifting while driving. The advisor told me the vehicle was driven but the problem did not occur during their test drive. The problem has continued. During a recent incident, the vehicle unexpectedly shifted/downshifted while I was driving and I nearly had an accident with my children in the vehicle. I am concerned that the sudden change in the vehicle's movement could cause me to lose control or be struck by another vehicle. I recently contacted the Ford dealership again and was informed that my vehicle has another open recall related to the transmission/park system. I was given an appointment for October 23, 2026, but was told Ford does not expect the recall remedy to be available until November. I am concerned about continuing to drive the vehicle while waiting for a remedy because this malfunction has occurred repeatedly while the vehicle is in motion and the most recent incident nearly resulted in an accident. The vehicle is available for inspection. The dealership has previously inspected/test-dr.

I own a 2020 Ford Explorer XLT awd, VIN 1fmsk8dh6lga35229. While driving, my vehicle displayed “4wd fault – service required” along with the powertrain wrench warning. I then became unable to select/change drive modes. Pre-collision assist became unavailable, I experienced lane keeping/lane assist problems, and additional stability/traction warnings appeared. A professional diagnostic scan found awd codes c0631:7e-68 and c0631:7f-6c related to the front axle disconnect actuator. The abs module also stored u0102 (lost communication with transfer case control module) and u0155 (lost communication with instrument panel cluster). My mechanic diagnosed failure of the front axle disconnect actuator/intermediate-shaft system. The repair requires removal of the original disconnect system and installation of Ford’s revised intermediate shaft/axle components, replacement of the vent/breather hose, and awd programming. I was quoted approximately $1,337. The mechanic will then determine whether the transfer case/awd control module also requires replacement, which would cost approximately $828 additional. Ford has issued TSB 25-2373, superseding TSB 23-2174, for certain 2020-2021 Explorer awd vehicles. The bulletin specifically identifies c0631 and/or c00a6 and the front axle disconnect actuator/intermediate shaft and directs replacement with a revised intermediate shaft. I am concerned this is a safety defect because the failure resulted in awd/drive-mode malfunction while multiple driver-assistance systems became unavailable. I request that NHTSA investigate this known failure and determine whether a safety recall is warranted.

The contact owns a 2021 Ford Explorer. The contact stated that while driving, the vehicle came to a complete stop in the middle of traffic. The vehicle was restarted, and the contact attempted to shift it into drive(d); however, the shifter returned to park(p) independently. The vehicle was towed to a dealer, where it was diagnosed with transmission failure. The dealer stated that the transmission needed to be replaced due to a transmission rollaway issue. The contact referenced NHTSA campaign number: 26v402000 (power train). The contact stated that a yellow light was flashing on the instrument panel, with an abnormal sound coming from the vehicle during the failure. The manufacturer was notified of the failure. The vehicle was taken to a dealer, and the fault codes listed for the transmission failure were associated with the recall.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA campaign number: 26v402000 (power train); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer, who confirmed that the failure was associated with the recall. The failure mileage was 70,000.

While attempting to operate the vehicle, the transmission/gear-selection system malfunctioned. When drive or reverse is selected, the vehicle does not remain in the selected gear and instead returns to park, preventing the vehicle from moving. The condition is repeatable and the vehicle is currently disabled. The exact failed component is unknown. The vehicle has not yet been repaired. An authorized Ford dealer has declined to work on the vehicle after we requested written clarification regarding coverage. Ford motor company has been contacted and a corporate case has been opened. This creates a safety concern because the vehicle can become completely immobile and cannot be relied upon to enter or remain in a drive gear when transportation is needed. No crash, fire, injury, or fatality occurred. The vehicle remains available for inspection.

My 2020 Ford Explorer experienced a catastrophic mechanical failure directly tied to active safety recall 26s48 / NHTSA campaign 26v402000. While operating the vehicle, the transmission's internal parking pawl failed/shattered, completely locking the rear wheels mechanism. The vehicle is entirely immobilized and cannot move even an inch, even when the gear selector is manually turned to neutral or when the manual park release (mpr) tether is fully engaged. [1, 2] the vehicle had to be flatbed-towed using specialized wheel dollies to prevent severe structural and drivetrain destruction because the wheels are locked solid. When attempting to have the vehicle received at an authorized Ford dealership, the dealership refused to accept the vehicle or open a formal repair ticket, claiming that because the final recall remedy parts are delayed until 2027, they "cannot take the vehicle. " [1] Ford motor company is failing to provide a timely safety remedy or manage its dealership network to accommodate a vehicle that has already suffered a total mechanical failure due to this exact recalled defect. The vehicle is a severe rollaway and structural hazard, completely undriveable, and Ford is denying responsibility or alternative transportation assistance because the parts do not yet exist. I am requesting immediate federal intervention to compel Ford to ground this vehicle, provide a safe loaner, and initiate a manufacturer buyback.

Ford corporate office has responded with the following: “you are not responsible for paying the actually recall remedy out of pocket. The recall remedy has not yet been released. At this time, the costs being discussed are specific transmission repairs related to damages the recall may cause. The dealership is offering to complete those repairs at your expense, and we recommend keeping all receipts for potential reimbursement once the official recall remedy becomes available. Again, I want to clarify the reason for the costs of the needed repairs, those are being done under normal diagnosis and because the vehicle is outside of nvwl, it is coming up as a customer pay repair. The advanced notice recall also does not authorize for a rental vehicle to be provided” we are requesting additional review of this case and are rejecting the proposal to complete repairs at my own expense or through partial "financial assistance”, which is not the case since we are being asked to pay $4,400 for an interim repair. I explicitly request that you do not close this case file. The physical damage to my vehicle's transmission pump, valve, and park pawl is not a "normal diagnosis" issue. The servicing dealership and corporate office have explicitly confirmed that this mechanical failure is the exact manifestation of the safety risk detailed under Ford safety recall 26s48 / NHTSA 26v402. Under federal regulation 49 cfr § 573. 13 (I)(1)(ii), a manufacturer's recall program cannot exclude or deny coverage simply because an interim or pre-notification.

While driving, vehicle made a grinding sound, and all systems related to cruise, 4wd, decent control all illuminated on dash. Vehicle was taken to dealer, metro Ford. Metro Ford stated the transfer case has failed internally, and being replaced under powertrain. A week later, I received a callback, and the service writer stated after replacing and a test drive- it is still an issue, and the vehicle has an issue- which they feel is the awd module, awd module failed causing clutch in transfer case to lock up when it shouldn’t be resulting in limited power and grinding and depletion of safety systems on vehicle. Dealer states Ford is aware of the issue but offered me a discounted repair of 270 dollars vs the 7-800 that it costs to complete the repair. Vehicle is still in shop weeks later with warning lights on.

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I was driving down the road and the vehicle started to cut out like it was running out of fuel. Maybe 1 minute later it died in the middle of heavy traffic and would not re-start. I had to have it towed and I called Ford and they told me to wait until the repair remedy was available to have it fixed. I have been without this vehicle for 6 weeks now and still no remedy.

I am concerned this is a known and widespread defect. The 10r60 transmission is the subject of multiple Ford technical service bulletins and an active Ford/NHTSA safety recall (26s48 / NHTSA 26v-402) addressing transmission-related park-system and rollaway defects on this same transmission, model, and year. My vehicle was well maintained with routine service, yet the transmission failed internally at approximately 87,000 miles. Given the documented history of failures with this unit, I believe this defect warrants further investigation into transmission reliability and safety on 2020–2021 Ford Explorers equipped with the 10r60, beyond the current recall scope. Repair was quoted by the dealer at approximately $5,000–$8,000. I am filing this complaint so that this failure is documented in NHTSA's database and to support identification of any broader safety defect trend.

I had my car in drive in a parking spot. I was ready to go, put the car in drive, did not move but needed to put it in park fast to assist to a child in the back seat. I put it in park pretty fast. Took my seatbelt off and assisted child. It must have not engaged. Car rolled into my office metal mailbox. I 100% put it in park. I took my seatbelt off after so I seen it. It was fast with the gear shift though. Should this have been an issue? I feel like if it was any other car you with a manual gear shifter , not electrical, it’s fine. I feel this was not my fault at all and was a malfunction of the car. The car did not automatically stop either. It hit the mailbox at like 3-4mph. I have never been in an accident of my fault in 10 years of driving. I’ve never made a crazy mistake like that. It should’ve never happened. I drive all types of cars/ and trucks. This is also a lease and I’m so pissed. Especially because my kids were in the car. Luckily no one was hurt and no property damage. Just the car.

The transmission is sporadically shifting causing the vehicle to lose or stop during acceleration and deceleration making it unsafe to pull away from a stop or during deceleration and causing it to stop in the in the rd and then it would shift extremely hard after it would gain power to the transmission again. The vehicle is available for inspection and no codes indicated a transmission issue. Only codes are vacuum leak codes. I've had my snap on scanner attached and have had it at 3 different garages. The vehicle had transmission issues repaired shortly after purchasing at a certified Ford dealer (fred beans) of mechanicsburg. My family and I have been in quite a few near miss accidents stemming from this issue. I've had fluids checked multiple times for the transmission and even had a Ford tech do a complete transmission flush.

The contact owns a 2020 Ford Explorer. The contact received notifications of NHTSA campaign number: 23v675000 (power train), 25v093000 (seat belts), 26v402000 (power train), and 26v451000 (seats) and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.

Vehicle safety hazard report: toxic cabin fumes & engine hazard following improper franchise repair my 2014 Ford Explorer (VIN: [xxx]) was serviced at sawgrass Ford in sunrise, FL for an initial internal water pump replacement. Immediately following this repair, the vehicle began emitting heavy white exhaust smoke and filling the passenger cabin with toxic chemical fumes. I returned immediately to sawgrass Ford to address this severe safety hazard. The service advisor conducted a "courtesy check," explicitly falsely assured me that the vehicle was safe, and released it back to me. Due to the continuous heavy white smoke and toxic interior cabin fumes, the vehicle represents an immediate public road hazard and toxic inhalation danger. I have permanently parked the vehicle to avoid further hazardous exposure and imminent secondary internal engine destruction. The dealership completely failed to diagnose the internal coolant breach after servicing that exact internal system. A formal dealer compliance investigation has been filed with the florida bureau of dealer services. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that whenever the transmission shifted into sixth gear, the vehicle failed to accelerate as intended, and the vehicle was shaking erratically. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a transmission parking system failure. The contact was informed that the failure was associated with an unrepaired recall. The vehicle was not repaired. The dealer was made aware of the failure. The contact was informed that the parts were unavailable. The contact received notification of NHTSA campaign number: 26v402000 (power train); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.