Sensing System Camera Problems of Ford Explorer - part 2

Tl the contact owns a 2014 Ford Explorer. The contact stated that the back up camera periodically blacked out. The contact stated that the failure occurred for at least six months. The vehicle was taken to newins bay shore Ford (219 w main st, bay shore, NY 11706), but was not diagnosed because there was a fee. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 53,000.

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The contact owns a 2016 Ford f-150. The contact stated that the rearview camera would display a distorted image while the vehicle was in reverse(r). The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. Due to the failure, the contact stated that they had been involved in two low-speed, parking lot accidents. The contact stated that no injuries were reported in either incident. Unknown if a police report was filed. The vehicle was taken to the dealer. However, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the failure persisted. The failure mileage was approximately 50,000.

The contact owns a 2013 Ford Explorer. The contact stated that while reversing, the rear-view camera displayed a distorted image in the opposite direction of the location. Additionally, the rear-view camera also displayed lines across the image. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the rear-view camera needed to be replaced. The manufacturer advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 57,000.

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