Hatchback/liftgate Hinge problems of the 2002 Ford Explorer Sport

The contact owns a 2002 Ford Explorer Sport. While the vehicle was parked, the contact noticed that the bolt which secured the rear hatchback window hinge fractured causing the window to slightly detach. Nhtsa recall campaign number 04v44200(structure:body:hatchback/liftgate:hinge and attachments) was related to the failure yet the contacts VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 103,000.

The contact owns a 2002 Ford Explorer Sport. The contact stated that the hinges on the liftgate strut fractured causing the glass to shift similar to the failure listed under NHTSA campaign id number: 04v442000 (structure:body:hatchback/liftgate:hinge and attachments). The manufacturer was notified who informed the contact that his vehicle was not included in the recall and offered no additional assistance. The dealer was not informed of the failure nor was the vehicle repaired. The current and failure mileage was approximately 71,000.

The contact owns a 2002 Ford Explorer Sport. The contact stated that she noticed that the rear liftgate latch hinges were fractured and causing the liftgate to improperly secure the glass. The vehicle was inspected by the dealer and informed the contact that she would need to replace both hinges on the rear liftgate. The vehicle was not repaired. The failure mileage was approximately 125,000. Updated 03/15/lj.

The contact owns a 2002 Ford Explorer Sport. The contact lifted the rear hatch and opened the glass door. The hinge on the glass door loosened and caused it to fall and injure the contact's thumb. The hinge should be secured in place. The contact received a recall for this issue after he was injured. The recall applied to the Ford explorer and Ford Explorer Sports. The recall number was unknown. The failure and current mileages were 93,000.

The contact owns a 2002 Ford Explorer Sport. The contact noticed that the hinges in the liftgate were unscrewing. He locked the window to prevent it from falling. While driving approximately 65 mph, the window fell down and shattered. The contact took the vehicle to the dealer, but they offered no assistance. The manufacturer stated that the VIN was not included in NHTSA campaign id number 04v442000 (structure:body:hatchback/liftgate:hinge and attachments). He also experienced issues with the armrest. It would not open unless he forced it, which eventually caused it to fail. The current mileage was 79,015 and failure mileage was approximately 74,000. Updated 11/17/08 updated 11/18/08.

The rear liftgate glass fell off the hinges. The falling glass damaged the rear defroster wires (can no longer be used) the hinge holding the glass broke off from the vehicle causing the glass to fall to the ground. It cost $130 at the Ford dealer. Nhtse recall 04v442 investigated this exact complaint and a recall was issued but Ford informed me that my 2002 Ford Explorer Sport was not covered under the recall because it was built in a factory not affected by the recall. The nhtse should consider re-opening this case as it is the same exact problem as the recall on the same exact make and model. All incidents of this failure of the rear liftgate glass hinges should be covered by Ford. Thank you.

The hinge failed on the liftgate glass.