Hatchback/liftgate problems of the 2002 Ford Explorer Sport

The contact owns a 2002 Ford Explorer Sport. The contact stated that the rear lift gate hinges failed and caused the window to fall. The dealer made repairs at the contacts expense. The manufacturer advised that the vehicle was not under recall and would not provide any further assistance. The failure mileage was 53,800. Updated 11/16/bf the consumer stated when the tailgate window was opened, the hinges failed and the windows came out of the tailgate the window then failed when one of the cylinders came off the tailgate. The window did not break. Updated 11/23/10.

The contact owns a 2002 Ford Explorer Sport. The vehicle was parked and the contact stated the lift gate window hinge support bolt broke due to rust corrosion. The vehicle had not been repaired at the time of the complaint. The failure mileage was 140,000.

Part# 2l2z-98420a68-aa hinge and attachments for liftgate broke 08/04-2008. Recall campaign#pe04045-purchased another hinge from Ford parts dept. Invoice# 216039 on 08/04/2008-they did not tell me there was a recall on this part item- bought part and replaced it myself. 08/26-2012 the other hinge broke and called 1-888-327-4226 and was told recall was over- the Ford store never told me this part was recalled and charged me $43. 95. Now the other side of the hatchback hinge has broken and have been told I have to pay to get it repaired myself again. Never received any postcard for recall notice. This part is defective-both hinges have broken- I have paid for one hinge and replaced it myself and do not think I should have to replace the other one also and should be paid the $43. 95 I paid not even counting my time and labor and Ford should pay for the other side since this hinge is clearly defective.

Nhtsa recall 04v442000 concerning rear liftgate glass. No parts were available.