Software problems of the 2012 Ford F-150

The contact owns a 2012 Ford F-150. While driving 70 mph, the gear automatically shifted into first gear. Also, the wrench warning icon illuminated and the vehicle automatically went into limp mode. The contact pulled the vehicle over to the side of the road. When the contact turned off and restarted the vehicle, it performed normally. The vehicle was taken to the dealer (towne Ford, 1601 el camino real, redwood city, CA 94063) where it was diagnosed that the software needed to be reprogrammed. The vehicle was repaired, but the failure recurred several other times after the repair. The manufacturer was contacted at 800-392-3673 and stated that the VIN was not included in a recall, and the contact would have to pay for the repair. Case number: cas-13431428 was provided. The approximate failure mileage was 94,000.

I purchased this vehicle for my son in December 2012. We took a trip to alabama on the Saturday following the purchase. The truck had problems stalling, misfiriing, and not braking immediately. We have taken the truck to the Ford dealership for repairs approximately 15 to 20 times. It is in the shop again today for the misfiring/stalling. The service writer told my son that his vehicle has only been the shop twice for the same problem. We still have all the service paperwork to dispel that remark, this vehicle has approximately 24,000 miles on it. The factory warranty expires in December and has still not been fixed. It does not just stall in rainy or very humid conditions as stated by Ford in their response to the NHTSA investigation. They have replaced spark plugs twice, updated software, put a heat shield in front of the inter-cooler. None of these things have worked. The shield in front of the inter-cooler defeats the purpose of the inter-cooler by not allowing it to cool as intended. It raises the temperature in the intercooler in an attempt to produce less condensation. My son believes the inter-cooler has a design flaw. He thinks that the air return from the inter-cooler to the engine being on the bottom allows more condensation to be sucked back into the engine. If it were on the top, more of the condensation would stay in the bottom and not returned back to the engine. There is an after market fix for this problem but it is expensive and I believe Ford motor company does not want to spend the kind of money that it will take to fix this problem correctly. This vehicle should be able to operate efficiently under any conditions. If it does not, it is flawed. I will probably have to purchase the replacement inter-cooler out of my own pocket. I've included all this information in the event that it helps others with the same problem.

The contact owns a 2012 Ford F-150. The contact stated the vehicle failed to accelerate and it also began to jerk. The dealer replaced the electronic system and reprogrammed the main computer; however, the failure was not corrected. The vehicle continued to occur. The manufacturer was made aware of the failure. The failure mileage was 1,000. The current mileage was 88,000.