Lugs/nuts/bolts/studs Problems of Ford F-150

The contact owns a 2018 Ford F-150. The contact stated that upon attempting to change a tire, the contact became aware that the provided tools were unable to be used to complete the wheel replacement. The vehicle was taken to the dealer, who determined that the lug nuts were swollen. The contact was informed that the lug nuts needed to be forcefully removed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 85,000. The VIN was not available.

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The contact owns a 2016 Ford F-150. The contact stated that while attempting to rotate the tires, the service mechanic discovered that the lug nuts had swollen, and the wheel could not be immediately removed from the vehicle. The contact was advised that the lug nuts on all four wheels were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 68,000.

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To whom it may concern: 2022 Ford F-150 – VIN: [xxx] safety recall notice: 25s75 / NHTSA recall 25v455 I am writing to formally express my deep concern and disappointment regarding ongoing and serious safety issues with my 2022 Ford F-150, which I purchased just over a year ago with 29,000 miles from big star Ford in pearland, TX. From the beginning, my ownership experience has been marred by dangerous oversights and inadequate dealership service: •at the time of purchase, the vehicle was sold to me with a punctured sidewall tire, an issue that was never disclosed. I had no choice but to replace all four tires out of pocket shortly after purchase. •one year later, during my final complimentary advantage care oil change, the situation escalated dramatically. Immediately after leaving the dealership and merging onto a major houston freeway, all lug nuts on the front driver’s side wheel came off, causing the wheel to partially detach. The truck swerved violently, and I narrowly avoided what could have been a catastrophic accident. I returned on foot to the dealership and notified them. To their credit, they retrieved the vehicle and provided a loaner. However, their follow-up response was alarmingly inadequate: •initially, they only offered to repair one side of the vehicle, and I had to insist that both sides be serviced for safety. •I had to demand replacement of all four tires, which they reluctantly agreed to. •no goodwill services, warranty extension, or formal apology were offered, despite the clear risk to life and property. Now, I’ve received a safety recall notice (25s75 / NHTSA recall 25v455) related to potential loss of fuel pressure, which could cause the engine to stall unexpectedly while in motion. Ford currently has no available remedy for this serious issue, which again jeopardizes the safety of myself and my family. As a [xxx], husband, and father, I am deeply concerned about the safety and information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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