general problems of the 2017 Ford F-350 - part 1

I am filing a complaint regarding deceptive and potentially fraudulent practices by a dealership. I visited the dealership to look at two Ford trucks that were both advertised as having clean titles and clean carfax reports with no major history. Vehicle 1: VIN: [xxx] this truck appeared to have significant undisclosed flood damage. There was visible water inside trim areas, mold present, and water movement could be heard and seen when braking. It was clear the vehicle had been exposed to water damage despite being advertised as clean. Vehicle 2: VIN: [xxx] this truck appeared to have undisclosed front-end damage consistent with a prior accident. The damage seemed to be intentionally concealed and was not disclosed in the listing. When I questioned the salesperson, he acted dismissively and claimed no knowledge of any issues, despite the problems being obvious. Both vehicles were advertised as clean with no significant history, which I believe is misleading and potentially fraudulent. This raises serious concerns about the dealership’s business practices and the safety of vehicles they are selling. I request that this matter be investigated. Thank you. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The adhesive for the rear sliding window is failing and as a result this window is about to come off.

While driving on the highway at 65 mph, my driver’s door flew open, and the door will not latch. This almost caused my truck to hit another car causing me to swerve to the shoulder to prevent a major accident. This was a very scary incident and should be investigated further.

The plastic frame holding the rear cab glass has broken causing the glass to come loose making a concern of the glass falling into cab and injuring a passenger. This has been checked by both a Ford dealership/service center and safelite glass. Both service providers indicate that there is not a repair for this it is a complete replacement of the window. I have been informed by safelite that they have replaced many of these because the adhesive used during manufacturing does not properly adhere to the plastic frame/rail resulting in the failure. Furthermore, the replacement window has a different design, to eliminate this problem from reoccurring.

The truck is equipped with an electronic tail gate release. I was pulling a 40’ 5th wheel leaving an RV park when the tailgate lowered causing significant damage to the tailgate and the trailer. I verified the tailgate was up and pulled on it to ensure it was secure once I connected to the trailer. The key fob was on my pocket. .

Noticed thumping sound in rear seat area of my truck when going over bumps. Got home and when looking in rear seat noticed the rear sliding windows was loose and was leaning inward that left a gap between the sliding window and main rear window which left alone would let rain in and may make it easier for someone to break in the truck. Had to take truck in for service the next day and when I showed them what had happened they said they had seen it before that it needed to be resealed. Since my truck has the best extended warranty they needed to get it approved to see what Ford is the repair for this issue. I contact the dealership later in the week to find out my extended warranty would not cover it and there solution was to replace the complete window. This made no since since the top track holding the window in place had come unglued. Ford solution is to replace the complete windows for around $1,600. 00 at my expense. Come to find out according to youtube this is an issue Ford since 2015 which is when they changed their rear sliding windows. Solution is to have the track taken off adhesive removed from the track and around the top of the rear windows. Use 3m window adhesive 08609 with 3m primer -8681 and reattach the tack.

We live in az and the backup camera will not work when it's hot outside. The picture is a snowy screen until it cools down.

The truck has multiple leaks when it rains and water is getting inside of the truck through the back window, the sunroof and other places. Water recently go into the radio after a big rain storm and now the radio touch screen is not working. It’s making a crackling sound as if it’s going to start on fire. There was recall for this on other Fords but not this specific model but is having the same exact issue. Ford needs to cover this as this is safety hazard. Multiple owners of this specific model have complained and there’s been no resolve.

Window seal has been coming off around the bottom corners of the windshield. Condensation was bad over the winter months and inside needed to be wiped off before driving causing smudging and smears. I'm worried the window seal will not hold and completely come off while driving.

I received a letter in November of 2022 that my 2017 f350 had a recall on the drive shaft and would be available in the 1st quarter of 2023. After taking my truck 3 times to certified Ford repair shops for different reasons I asked about the availability of the recall part and they all treated me like it's not available and it's not a big deal. From March 2023 I started experiencing a vibration under the truck, which got worse daily. The truck pulls a gooseneck trailer and dumpster system which if the drive shaft breaks while driving will affect the safety of other motors or anyone in its path, the truck alone is 12000 lbs. I have called foord motor company and spoken to several representatives and supervisors, the last person I spoke to said the part had to break before they replace it. In April I took the truck to a dealer and it has been sitting at the shop waiting for parts, no one knows when it will be ready or giving me a straight answer. The constant vibration from the drive shaft also caused the differential to be damaged. I use my truck for business and the business is down because of it.

Front camera too foggy to see anything.

Traveling down the road at or around 62 -65 mph and you hit a bump truck goes into a violent shake that can only be stopped by slowing down below 40 mph. You have to immediately start slowing down, and it there is someone following that isn’t paying attention it going to get us rear ended on the highway. The truck has 54,000 miles on it. Ford should own the problem.

Okay, been hearing a lot of noises up underneath it, got under there and looked at my heat shields, that are just flaking off everywhere. I'm scared that my truck is going to catch on fire at this point. All of the heat shields around pretty much everything are disintegrating and falling apart. I've already filled out several of these and I went and tried to turn the truck in and to no avail. They have done everything in their power to not fix nothing on my truck. Nothing. I need some help. Please give me a call 984-303-2866 the linkage, the power door locks and the door handles leaking, are all problems that I have and every one of them they know about and I'm scared that the front end is going to fall apart because of that linkage problem. . I can't get them to do nothing for me. I'm so tired of dealing with them and I was going to buy another truck from them and now I'm on the verge of not buying another one from them cuz they won't even fix the problems on this one. I would really appreciate if somebody would reach out to me and help me. Someone please give me a call and let me know what steps I need to do to get this taken care of. Thank you very much. I firmly believe that with your help they will do the right thing. Thank you have a blessed day.

Back-up and 360 degree cameras have failed and are malfunctioning. They have been replaced twice and safety issue still exists. The cameras are foggy and especially at night and are not very clear. Safety hazard has occurred on several occasions where a child, person or object behind the vehicle are not clearly seen. There is a safety recall for 2019 super duty trucks but not for the 2017 models. This safety issue is very common according to internet searches and several vehicles all have the same issues and concerns. God forbid that a child or person is hurt because of the low visibility of these cameras. It is not only the back-up rearview camera but all of the cameras that are part of the 360 degree view of visibility. The side cameras as well as the forward facing camera all have the same issue. Ford should recall and remedy this issue before anyone gets hurt or killed if it hasn't already happened because of this issue.

2017 Ford F-350. Consumer writes in regard to vehicle shaking when hitting a bump in the roadway.

After completing the tailgate recall, the vehicle tailgate opens while vehicle is in drive. There is no indicator on the dash for the tailgate being open, and also when you put the truck in reverse with tailgate open the camera defaults to the tailgate camera which stares at the bumper and is unsafe. I was towing a trailer during the last event and the tailgate was crushed between the trailer and truck causing around $5000 in damage. Also some items fell out of the bed on the highway.

Ford trucks have a known issue of cameras fogging up with condensation. Becomes very difficult to see where you’re backing into. The condensation gets so bad you can’t see at all sometimes. These trucks are big and need the cameras to assist in and out of tight spaces or keep you from rolling over something without knowing it.

More and more frequently I am experiencing what the internet calls the death wobble. At just the right speed and angle if I hit a bump or joint in the road my truck and steering wheel begin to violently shake and does not stop until I slow down. In some cases I have to come to a complete stop. I can only imagine the horror if I were towing my toy hauler and this happens.

On this 2017 f350 super duty the rear tail lamps fill with water and short out the can bus communication system on the vehicle due to water in the connector for the blind spot sensor in the light housing. This causes the vehicle to become unresponsive to driver commands on the can bus. This also shorts our the trailer 7 pin connector and trailer lighting is disabled preventing other drivers from seeing traffic signals from affected vehicle. Ford refuses to warranty or remedy the issue. This is a safety issues, especially when traveling with a loaded trailer with horses. This is a known issue with Ford, the only resolution on the road was to drill a small hole to drain water and allow the vehicle to respond to operator commands. With a loaded trailer with horses on the side of the road this is extremely dangerous to the driver, passengers, other drivers and animals.

Tailgate continues to open on its own primarily while driving on unmaintained dirt roads. Recently this happened while out hunting and had some cargo fall out of my truck. Fortunately, another hunter saw what happened, grabbed our gear and caught up to us to return it.

Backup camera intermittently does not switch off when shifting into drive and moving forward, leaving a display that shows the road running backwards as you drive forwards, from there it may randomly turn bright blue, become pixelated - very distracting. Only way I've found to get it back to normal is to turn the vehicle completely off, and restart it. Yes it can be inspected, however it does happens intermittently, I can make and produce a video clip if necessary. No it hasn't been been inspected by anybody other than myself or my passengers. No there are not any warning lamps/messages/etc. . .

The tailgate came down on its own while I was towing a fifth-wheel trailer. When I turned to come onto a road, the tailgate came in contact with the trailer. This both put the safety of myself and passengers/public at risk and also damaged the front compartment of the trailer. The vehicles keyfob was not in my pocket so I do not think that the tailgate could have been opened from it. I took the vehicle to Ford and they said that my truck does not meet all of the requirements of the 19s48 tailgate recall on 2017-2019 superduty trucks. There was no warning light or any other visual indication that I was driving with the tailgate down. I'm concerned as I do not want this to happen again to my vehicle or others.

I had my power tailgate randomly drop open while pulling a trailer causing roughly $2000 worth of damage to my truck and punched a football size hole in the front of my enclosed trailer (I’m assuming roughly another $2000 worth of damage), I was driving on about a 5 mile trip and didn’t hear or see anything when I went to back my trailer in the gate was down so at some point it randomly dropped while driving. To my knowledge all controls are supposed to be locked out while driving or in gear on a 2017 Ford F-350 super duty. My keys are in the center consul and I did not hit the remote or the button on the dashboard. To my knowledge Ford has known about the issue and did a minor recall on it but it is said to not be actually fixing the problem. I have filed a claim with my insurance company but I do not feel I should be responsible for a known defect in hardware or software that has not been addressed by Ford.

My 2017 F-350 Ford pickup had a safety recall (recall #19s48) for an unintended tailgate opening. In March 2020 I brought the truck to Ford of smithown to make the necessary repairs. I had 16,664 miles on the truck. In July 2021 the tailgate has opened up several times while driving. One time when towing a 5th wheel camper and as a result there is damage to the tailgate and 5th wheel camper. The truck's current mileage is 22,685.

Experienced �death wobble� today at 70 mph went away around 40 mph. Never had it before. Not sure if related but dealer replaced the wheels less than 300 miles ago. Vehicle is well maintained appx 18,000 miles.

My truck reached 70 plus miles an hour and it shakes violently.

The tailgate opens intermittently even when locked, especially when you hit a bump in the road. It is like the latch it not working correctly. Also, the radiator keeps leaking on the left upper hose on the drivers side.

While driving on a city street about 40 mph the tailgate opened by itself and the cargo fell off to the road, the cargo was damaged.

My truck has had a "death wobble"since it was about 3 months old. The first time I thought maybe just a road condition. It's been "fixed" 3 times but hasn't been corrected yet. It happens at interstate speeds of 70+ mph.

The drivers side heated seat function will shutoff after approximately 15 to 30 secs of use and disables the use of the heated or cooling function until the truck is turned off completely and restarted. The dealership reviewed and said it was common and requires rewiring of both seats due to ohm-age difference. The cost of the repair was $700 to $900 which seems excessive and if common why would it not be recalled?.

Death wobble.

Recall issued #18v894 dated: 12/18/2018 - manufacturer recall number: 18s45 block heater defective. Ford dealer (crossroad Ford ) henderson, nc will not take care of this recall? stated they did not get paid for it from Ford.

My vehicle currently has 68,871 miles. I purchased it less then one year ago with 57k miles. I have experienced "death wobble" three times with the most recent being 11/17/19. The most recent sent me onto the shoulder at interstate speeds. Each of the three times has happened between 70-78mph on the interstate after hitting rough road or a bridge expansion joint. The vehicle is completely stock. I have no videos of the incidents due to my primary concern being correcting the problem by immediately slowing below 45mph. I have contacted a repair shop who stated they wanted nothing to do with it, and I can't get it into a Ford dealer for a while.

I was driving down the freeway to work at approximately 70 mph when my truck started to shake so bad in the front end I almost took out the vehicle to my left and ended up halfway in the ditch. I had 0 control over my truck.

This vehicle on normal roads, interstate or backroads, will go into what I would call a death wobble. This "wobble" is very violent, and it usually occurs at 50mph or greater. At this speed the vehicle becomes barely guideable to the point that it is very dangerous. The only way to make the vehicle stop the event is to slow down. My experience has been that it will continue down to speeds of 35-40 before it goes away. I strongly feel as though this event, if it were to happen at the wrong time will cost a life. It does not take a huge pot hole to set it off, it is typically a smaller irregular bump that will get it going. Under warranty I have had the steering damper replaced as well as both front shocks and nothing so far has touched the issue.