Sun/moon Roof Assembly problems of the 2017 Ford F-350

The contact owns a 2017 Ford F-350 sd. The contact stated that the sunroof glass was cracked on the rear passenger's side. The vehicle was taken to a glass center, where it was diagnosed with stress cracks. The mechanic informed the contact that it was a common failure, and the part was on backorder. The vehicle was taken to the local dealer, where it was diagnosed that the sunroof glass was fractured, and the part was on backorder. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 20,000.

The contact owns a 2017 Ford F-350. The contact stated that upon attempting to open the sunroof, the sunroof motor was running; however, the sunroof failed to open as needed. The vehicle was taken to a dealer where a diagnostic test was performed. The contact was informed that the sunroof rail guidance system had failed and needed to be replaced. The manufacturer was also notified of the failure and informed the contact that the failure was the result of normal wear and tear. The vehicle remained in the possession of the dealer and was not repaired. The failure mileage was approximately 60,000.