Other Fuel System Tank Assembly problems of the 2013 Ford Flex

The contact owns a 2013 Ford Flex. While driving 30 mph on the highway, the vehicle lost power. The contact was able to pull the vehicle over to the side of the road. The contact was unable to restart the vehicle and had it towed back to her home. The contact attempted to fill up the fuel tank and noticed fuel leaking underneath the vehicle. The fuel inlet warning indicator illuminated when the contact attempted to restart the vehicle on the side of the highway. Ron carter Ford (8837 3005, fm 528 rd, alvin, TX 77511, (281) 715-7318) was contacted and stated that there were no recalls on the vehicle. The contact just bought the vehicle used three months ago. The manufacturer also stated that there was no recall. The failure mileage was 93,000.

Driving down the road and out of nowhere my vehicle started stalling as if vehicle had no gas. Gas tank was full and vehicle showed me a wrench sign as I was looking at my dashboard.

Fuel level will suddenly drop from 1/4 tank to empty within a matter of seconds. The display will show approximately 65 miles to empty, less than a minute later it will display give a low fuel error and the vehicle will shut off while driving. Sometimes you can wait 20 minutes , turn the key on and it will again show 1/4 tank of fuel. Whether or not it then displays 1/4 tank of fuel, if you take the vehicle to a gas station to fill up it will only accept 12-14 gallons. The vehicle has an 18 gallon fuel tank. It appears as though the vehicle thinks it suddenly running out of fuel despite there being another 4-6 gallons of fuel in the tank.