Table 1 shows one common unknown or other related problems of the 2011 Ford Fusion.
| Problem Category | Number of Problems |
|---|---|
| Unknown Or Other problems |
Today was the fourth time my accelerator failed to work on my car. It has happened on the highway doing 65 and at low speeds. The dealer tells me it is the throttle body and that they are familiar with the problem. They also tell me it will happen again. Ford motor refuses to fix the problem under warranty until the dealer can reproduce this intermittent problem or its computer systems confirms a problem. Neither could be done when I took the car to the dealer for repair. The internet demonstrates others with this exact same problem. I am worried that this problem will reoccur in an inopportune time causing an accident and injury. When it occurs, the accelerator stops working, but the engine is still running. A wrench light appears on the dash. I am able to coast to a stop, but must put the car in park and restart the car for the problem to temporarily resolve. Ford seems to be aware that this problem exists, but is refusing to make the warranty repair.
My sister was driving my 2011 Ford Fusion to go out of town , when getting back into town, she pulled into macdonalds, put shift in park. While sitting in car, we were taking food orders from passengers, one in front passenger side of car and one in back passenger side. We, my sister who was driving and I who own the car, got out of autombile , we went into macdonalds stood in line, when we got up to the counter to order, someone yelled " that car is rolling backwards" and the car rolled backwards into the side of a white truck, damanging the passenger side door on the truck, no damage on Ford Fusion. The car was running as to leave the air conditioner on because it was so hot out. I was in the resturant and not even near the Ford Fusion at the time of roll back. I have been driving for over 53 years and know when a car is in gear, this Ford Fusion jumped out of gear somehow, it was in gear. Even where it was parked was on a small incline. When taking the Ford Fusion to Ford dealers, I was told that it could'nt have jumped out of gear, it had to have not been in park. Now remember this car was running with the air on, didn't roll back when we were taking orders for food, and then we stood in line in the resturant befor the car rolled backwards. This was reported as an accident on my sister's insurance, how can this be , how do they know I wasn't going to drive my car the rest of the way home,we were only 1 mile from home. And besides the car didn't even roll back for aproxmontey 6 minutes. This has to be reported as so it doesn't happen to anyone else.
Had to have flat tire repaired. When technicians tried to place wheel on 2011 Fusion two (2) of the wheel bolts twisted and would not hold at the required torque level. Had to replace two of the five wheel bolts. Took car to Ford dealer to have all wheel bolts replaced. Their response was that they could not find anything wrong with bolts, had no technical bulletins, safety issues, recalls, etc. And would not even repay for the two bots that were deformed. The two deformed bolts were given to the Ford service department. I gave them evidence of the problem, complete description, repair shop that found the problem, ( whom I have used for over 30 years), and got the answer, if it happens again bring it back. I hope when I bring it back it is not after an accident where someone is injured. If you have questions, please contact my father, kenneth seal.
Letter sent oct. 2011. Customer unhappiness department Ford motor company p. O. Box 6248 dearborn mi 48126 gentlemen and/or ladies: I have owned a Ford (fusion se) for several months and every time I take it out of the garage to drive I am afraid. I am afraid because as soon as I leave the garage I have trouble seeing the red needle that should be telling me how fast I am going. In the garage, I see the speedometer needle easily. The few times I have driven at night (at age 90, I try to avoid night driving) I could see it quite well. But in any daylight the big needle tends to disappear, and on bright sunlit days I usually cannot see it at all in the fraction of a second I take my eyes off the road to look down at the dashboard. Curiously, the smaller needle on the right that tells me the temperature of the radiator fluid shows up better than the -- much more important -- large needle that should tell me the speed. The order writer at my dealer says there is nothing they can do except turn up the dial that controls brightness of the needles which have, he says, lights inside them. I had already done that. In my judgment, a white needle would show up better than the red one. Can anything be done to make my driving safer? do I need to trade for another make of car so I can feel safe when I drive? ******* their reply said, in effect, "tough luck kid; we can't afford to solve all problems. ".
Transmission slams into third gear first time you drive it each day. Does not matter if it is morning, afternoon or night. This has been an issue from the first day I bought the car. I took it back to the dealership I bought it and was told to drive it. . . It would work it's way out. I have had it in 6 times since. . . Last time they told me there was nothing they could do until Ford came out with a new fix. Ford has already had two updates that do not work. I have filed a lemon law with Ford. . . And have the bbb information to file out as well. I was supposed to hear back today, but did not. . . I called 3x's left a message twice.
I was traveling about 35 to 40mph when the car starting acting up. Anytime I had to slow down and then speed up the rpm would not shift, when it did shift it would jerk the car forward. I also have been having an issue where I would step on the gas and it would act as if it was in neutral. This continues to happen and I fear that one of these times I will be in an accident with my kids in the car. These are all transmission issues, I have brought it in twice now first time they did the TSB which was to reset the pcm and my ac wasn't and still is not working. Resetting the pcm did not work so now back in the shop it sits. This car is only 4 months old and already has safety issues being the transmission. There needs to be a recall before there are deaths.