Steering Column problems of the 2014 Ford Fusion

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 30 mph the anti-brake system, tracking control module, and steering column control module warning lights illuminated. The vehicle was driven to the dealer and diagnosed with steering column control module failure. The dealer reprogrammed the steering column system; however, the failure reoccurred. The manufacturer was notified of the failure. The approximate failure mileage was 114,713.

Tl the contact owns a 2014 Ford Fusion. The contact stated that the power steering was faulty. The contact lost control of the vehicle and it was difficult to turn the steering wheel. In addition, the power steering and traction control warning indicators illuminated and "assist power steering" appeared on the instrument panel. The vehicle was taken to parish Ford (2900 river rd w, goochland, va 23063, (804) 556-4444) where it was diagnosed that a new steering column and/or power steering gear needed to be installed. The vehicle was not repaired. The dealer would not repair the vehicle because the vehicle exceeded the warranty mileage. The contact stated that the vehicle was taken to the dealer in 2015 for repairs at 84,000 miles. The contact stated that the dealer started counting at 84,000 miles and not from when the vehicle was purchased. The manufacturer was not made aware of the failure. The failure mileage was 216,022.

I was driving down a city street and the steering column felt very loose. There was no accident or bump in the road, just an immediate loosening of the steering wheel. I was still able to drive and turn the vehicle so I took it to d patrick Ford in evansville, in. They told me that there was a recall on 3 bolts recall#15r01 which they replaced for free, but then charged me $848 to replace the steering column shaft as they said it was worn. I questioned the recall on the bolts being the cause of the steering column issue and they said no it had to have been from me using the steering wheel to get up out of the car. I do not ever recall using the steering wheel to get out of the car, it had 95,000 miles on it at the time and I was the second owner. The first owner put 18k miles on it and there was never a car accident.

The contact owns a 2014 Ford Fusion. While attempting to shift the gear shifter to the desired gear, the vehicle jerked. The contact also mentioned that the steering wheel was very loose. The vehicle was taken to the dealer for diagnostic testing; however, the details of the diagnosis could not be provided. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the steering wheel column needed to be replaced. The diagnosis for the transmission had not yet been determined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 33,000.

Steering wheel became loose had to return to a Ford dealership to pull apart and reinstall. The steering wheel was coming away from the steering column.

Tl-the contact owns a 2014 Ford Fusion. The contact states while driving 70 mph, the contact went to adjust the steering column. The vehicle stalled with a warning indicator stating transmission not in park. The vehicle stalled in the middle of the highway the vehicle was able to coast over to the side of the road. The contact was able to restart the engine. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 35,700. Ng.