general problems of the 2014 Ford Fusion - part 1

Was driving at about 45mph on us highway 331 in freeport, FL on 9/17/25 and there was a lower control arm failure on the front passenger side of vehicle. Caused the vehicled to be inoperable. I was able to have someone pull me out of the way to not impeded trafic with the car in neutral but was unable to do much with it. It was late at night so I was unable to really access the damage. My wife had our insurance tow the vehicle to my home a few hours ago on 9/18/25 and it appears the lower control arm is gone, the axle has detatched from the wheel (axle still hanging from bottom of car), pretty bad damage to the inner wheel well, passenger fender, and minor damage to the front bumper and passenger side skirt. I had read there was a recall on this vehicle online and wanted to find out more about my options. The car has just shy of 100k miles and is a daily driver. So I am stuck in a bad potisition with this.

Was driving lost power steering shut my car off turned it back on all the lights were gone off the dash and it had power steering again . Parked went to work the next day and drove home fine parked and then all the same lights came on again and has lost all power steering .

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was a loud clunking sound coming from the steering wheel while attempting to make a turn. There were several unknown warning lights illuminated. The contact stated that the steering wheel was difficult to turn. The vehicle was taken to the dealer, where it was diagnosed and determined that the electric rack and pinion had failed and needed to be replaced. The contact ordered the parts and had the dealer install the parts. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where the same diagnostic was provided. The contact was informed that the electric rack and pinion needed to be replaced. The parts were ordered by the dealer. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where the same diagnostic was provided. The contact was informed that electric rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 208,864.

The contact owns a 2014 Ford Fusion. The contact stated that upon starting the vehicle, the messages "service - advancetrac off", "hill start assist unavailable", and "steering assist fault - required" were displayed. The vehicle was towed to the dealer, where it was diagnosed that the steering rack had failed and needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall; however the VIN was not included in the unknown recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000.

I am submitting this complaint regarding a complete loss of power steering on my 2014 Ford Fusion. The issue occurred without warning and was accompanied by multiple dashboard alerts including: “steering loss – stop safely” “service advancetrac” “hill start assist not available” the steering became extremely heavy and difficult to turn, creating a major safety concern—especially while driving at low speeds or attempting to park. I have since researched this issue and found numerous reports from other 2014 Ford Fusion owners experiencing the exact same failure. While Ford issued a customer satisfaction program (15n01) covering similar issues on 2011–2013 Fusion models, no such support appears to be available for the 2014 model—even though the symptoms and system design are identical. Dealers are quoting repairs in excess of $3,500 to replace the rack-and-pinion steering system, which is believed to be the source of the failure. Given the abrupt and dangerous nature of the malfunction, I am requesting that NHTSA investigate this issue as a potential safety defect and consider whether Ford should expand coverage or issue a formal recall for affected 2014 vehicles. This is a critical steering safety issue that could easily lead to accidents or injury if it happens at higher speeds or in traffic. I urge the NHTSA to take this seriously and evaluate Ford’s handling of this problem in 2014 Fusion models. Thank you for your attention to this matter. Sincerely, douglas c. Hicks 119 stoneham way, mickleton, NJ 08056 856-275-1006 hicksd6gmail. Com.

The contact owns a 2014 Ford Fusion. The contact stated that after starting the vehicle, the vehicle made an abnormally loud sound and the steering wheel seized. The "service advancetrac" message was displayed. The vehicle was towed to the dealer, who determined that the steering gear needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 140,000.

Steering gear in rack in pinion grinding and felt like car stalled and steering went hard. . No warnings or indications prior to. . 67,000 miles on car …now there is a continuous grinding sound coming from steering wheel and Ford had a recall on 2014 Fusion but my car doesn’t show any …afraid steering may lock up without warning.

Our 2014 Ford Fusion was recalled under NHTSA campaign number 15v250000, issued June 24, 2015, for an issue with internal binding and corrosion in the power steering rack which could lead to a loss of power steering assist. In 2015, brighton Ford (livingston county, mi) performed the recall remedy. After that service, our vehicle's VIN was removed from NHTSA's active recall list. However, on [xxx], less than 10 years later, the exact same issue occurred again—the steering wheel froze and the front wheels did not respond. The "steering loss" warning appeared. Thankfully, no one was hurt. The car was diagnosed and repaired at balise Ford of wilbraham, MA. They retrieved dtc c102d:00 which indicates high friction in the power steering gear, a symptom specifically tied to internal binding caused by water ingress, as described in the original recall. The steering rack was replaced at our expense. The repair invoice and technician comments clearly describe the same failure mode the recall was meant to prevent. This indicates the original recall remedy was ineffective in our case. What is your request to NHTSA? we respectfully request that NHTSA: reinstate our VIN on the 15v250000 recall list, acknowledging that the original repair was inadequate and the defect recurred. Enable us to seek reimbursement from Ford for the repair and towing costs now totaling over $5,400. This situation demonstrates that a single recall remedy does not always fully resolve the safety issue. We hope NHTSA will help ensure affected owners are protected and treated fairly. Dealerships involved original recall service (2015): brighton Ford livingston county, michigan recent repair (2025): balise Ford of wilbraham 1979 boston rd, wilbraham, MA 01095 phone: 413-858-6195 service advisor: john gabriel retrieved dtc: c102d:00 – high friction in power steering mileage at repair: 60,468 information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

On may 15, 2025 I experience a loss of power steering assist in my vehicle due to steering gear bold corrosion. There is a recall for this exact same issue, 19s26/19v632, issued on 2019-10-11, however, Ford is telling me my VIN number is not included in this recall. They are also claiming this problem was fixed as part of their recall 19r02 back in 2015. As part of the more recent recall, the remedy calls for replacing the bolts and applying a corrosion inhibitor, but they obviously did not do when fixing recall 19r02 back in 2015.

I currently have no open recalls on my vehicle however I feel as though my vehicle is apart of the the national recall involving the steer column. My vehicle jerks at high speeds randomly and I sometimes lose control. This issue has been seen by multiple mechanics and they’ve done numerous inspections but can’t find the problem. They only tell me they think it may fix the issue but none are certain. I’ve gotten two wheel alignments within a year and each time I’m recommended a wheel alignment by a different mechanic. I’ve bought several tires of this issue because the wear on my tires keeps wearing out and causing my tires to blow out. I believe it involves the national recall.

The contact owns a 2014 Ford Fusion. The contact stated that while leaving a parking lot at approximately 10 mph, the steering wheel seized. The contact turned off the vehicle and waited for a while before restarting the vehicle. The contact restarted the vehicle 3 times before being able to turn the steering wheel; however, the power steering functionality remained inoperable. The contact stated that the service advancetrac, lane keep assis system malfunction, hill start assist not available, steering assist fault, and service required messages were displayed on the instrument panel. The dealer was contacted and informed of the failure. The dealer suggested that the contact take the battery to be tested. The battery was tested and there was no failure found with the battery. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 150,000.

While driving on highway, my 2014 Ford Fusion suddenly reported loss steering power and it was requiring a greater steering effort to make a small turn. I have to stop unexpectedly on highway. This incident reminded me that a day or two, I started to feel some roughness while turning in low speed locally. But it didn't affect driving.

Electric power steering failed, causing the car to be almost impossible to steer while driving. This is a known issue with these Ford vehicles. Car shows steering failure and stabilitrak warning-these did not come on until the failure.

Power steering rack and pinion.

The notification appears as steering system fault service required, blind spot system fault, and cross traffic fault this happened while driving lost ability to steer car dosent crank, this poses a serious risk of injury/death.

The contact owns a 2014 Ford Fusion. The contact stated that after starting the vehicle, the steering wheel remained locked and could not be moved in either direction. The contact stated that after several attempts the steering wheel unlocked and operated normally. The contact stated that the failure recurred one hour after initially attempting to start the vehicle. The contact stated that the steering rack was recently replaced but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously serviced under NHTSA campaign number: 19v632000 (steering). The failure mileage was 165,000.

Advancetrac stopped working in my car due a sensor. Had to get it replaced by midas. When I went to turn on my car and put it in drive it started making an awful grinding sound and would not move and gave me an error code that just said service advancetrac. It was insanely expensive to repair and thankfully didn't happen while I was driving.

2014 Ford Fusion se safety concerns for electric rack and pinion assembly failure.

Slowing driving out of store parking lot, sudden heavy steering, loss of power steering, 'service advancetrac' & 'hill start assist unavailable ' traction control warning lights on.

Power steering failed after highway driving for approximately 1 1/2 hours. Was recently brought in for transmission wiring repair. Issue occurs intermittently, restarting the vehicle fixes it for a few minutes, but inevitably reoccurs.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized, with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer where it was diagnosed and determined that the steering wheel had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 119,000.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 45 mph and following a curve in the road, the steering wheel became firm. The contact stated that it was difficult to turn the steering wheel to the left or the right. There was no warning light illuminated. The contact stated that the failure was intermittent but was a recurring failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the electronic power steering assist had failed and referred the contact to a dealer for assistance. The vehicle was not repaired. The contact stated that the steering wheel was no longer functional, and the vehicle was longer being driven. The contact had researched online and related the failure to NHTSA campaign number: 15v250000 (steering). The manufacturer was informed of the failure. The failure mileage was 106,329.

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact stated that several unknown warning lights were illuminated. In addition, the contact stated that the steering wheel had loosened. The vehicle was driven back to the residence. The following day, the vehicle was started, and the steering wheel seized. The vehicle was towed to the dealer where it was diagnosed with a failed electronic power steering module. The contact was informed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2014 Ford Fusion. The contact stated that while stopped in a parking lot with the engine running, the steering wheel independently started turning to the left. The contact stated that the hill start assist, stabili-trak, and loss of power steering assist messages were displayed. The contact stated that the steering wheel was very difficult to turn. The contact stated there was smoke coming from under the hood. The contact turned off the vehicle and after opening the hood, the contact observed power steering fluid leaking onto the exhaust manifold. The contact had not taken the vehicle to a dealer nor an independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA campaign number: 15v250000 (steering). The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized. There were two unknown warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failure in the steering wheel. The vehicle was not repaired. A local dealer was also contacted, and confirmed the vehicle was not under recall. The contact related the failure to ntsa campaign number: 19v632000 (steering); however, the VIN was not included. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 109,000.

My vehicle has lost all power steering, and is giving notice that steering assist fault service is required. The vehicle also is manufactured and produced during they same time recall notice 19s26 came out, however, Ford is stating the VIN is not associated with that recall.

I recently noticed that the bolt that secures the steering wheel to the steering column has become loose. This seems to be the same problem for which a recall was issued but my vehicle wasn't included in the recall. I haven't had anyone look at it yet because it just started coming loose.

Was departing in my vehicle for work, only got a short distance from my home and experienced a sudden loss of power steering. Vehicle became extremely difficult to steer and I was fortunate that there was not much traffic or was not at speed or in the middle of a turn when it happened. I have not yet taken it for service, it just happened, and when I searched the issue I found this has happened to many 14 Fusion owners but my vehicle VIN is not on the recall list. The dash lit up with a number of warnings: steering loss stop safely, service advancetrac, steering fault. The only symptom that I can remember before the incident happening this morning was the feel of small bump of reistance in the steering wheel as I was turning last night on my way home.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering assist and an unknown warning light illuminated. The vehicle was towed to an independent mechanic who related the failure with the NHTSA campaign number: 19v632000 (steering); however, the vehicle was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and advised to contact the NHTSA hotline. The failure mileage was approximately 190,000.

I was going about 30mph going straight, when all of a sudden a warning popped up on my dash stating, “steering assist fault service required”. Steering was very difficult and stiff. Once parked and turned off vehicle, warning went away.

Loss of power steering. I had my car diagnosed at a Ford dealership. They said I need a new steering rack and pinion. This is a very expensive fix for me. Upon doing some research I see this has been an issue for many other owners of the Ford Fusion.

The contact's wife owns a 2014 Ford Fusion. The contact stated that his wife started the vehicle, and the service advance track and steering loss stop safely messages flashed on the instrument panel. The contact's wife attempted to exit the parking lot; however, the steering wheel locked in place. The contact was called to the scene; however, despite using excessive force, the contact could not steer the vehicle due to the failure. Due to the failure the vehicle was initially towed to the residence and was later towed to an independent mechanic where the vehicle was diagnosed with a defective power steering rack and pinion. The dealer was notified of the failure and informed the contact that the vehicle was not included in NHTSA campaign number: 19v632000 (steering); the contact was given an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 80,000.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering seized. The power steering failure warning light illuminated. The vehicle was unable to be driven and remained at the location where the failure occurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 277,000.

My steering will is loose- I understand there is a recall #18s08 the dealer has no information about this recall.

The contact owns a 2014 Ford Fusion. The contact stated that while operating the vehicle, the steering wheel was loose to the touch and was not securely attached to the steering column. The vehicle was taken to the local mechanic who diagnosed that the steering wheel retaining bolt had failed and needed to be replaced. The vehicle was not repaired. The contact was advised to notify the local dealer regarding NHTSA campaign number: 18v167000 (steering). After contacting the local dealer, the contact was informed that the VIN was not included in the recall. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 115,000.