Steering Failed problems of the 2013 Ford Fusion Hybrid

Loss of power steering while driving, barely able to keep control as it happened mid turn and had to steer away from curb as the steering wheel was mostly locked up. Error codes including steering assist fault, advanced track fault, and hiii start fault appeared and steering wheel stayed locked up. Attempted turning vehicle off and on but errors and steering wheel failure remain.

I have already filed a complaint , #11173709, I am filing again because I wanted to add information to the original complaint but could not find how to do that. This is a 2013 model year car that was purchased new from the dealer in March 2015. The car has been on the road for less than four years and has only 34750 miles. The steering assist has failed, almost causing a fender bender in a parking lot. After researching this , it seems to be a known problem that Ford has with several cars. The cost for repair has been estimated at 1800. 00 plus tax from our local Ford dealer. Another concern I have is that I bought two of these cars at the same time and I am now waiting for the second cars steering to fail.

Steering assist failure it seems that there have been problems and recalls with this steering issue however the dealership will not address the problem.

Vehicle steering wheel lost assist function and became extremely difficult to steer. There was no error message or code. Turned off ignition and restarted steering began working again. Drove remainder of the day without issue. Parked car for evening. The next day started car and steering felt locked. Put car in reverse steering g wheel would not turn. Applied brakes firmly. . . Found steering would turn but with great effort. No visible warnings on dash. Turned off car. Restarted car. . . Green go light on, no warnings steering still very difficult. Placed car in drive rolled forward a few feet and applied brakes firmly. Steering became normal. Drove car to dealer in August 2018 and explained situation. Dealer performed diagnostics and found no steering or drive related codes. Cleared codes and said to bring it back if it happened again. 4 months later (Dec) car repeated steering failure upon startup without any code or alarm. Cycled ignition several times and steering became normal. On Dec 14, 2018 while driving received visual notification of "steering fault service now". No apparent issues with steering so drove home. On Dec 15, I started car and received visual message " steering loss stop safely" and steering was again very difficult. Took car to dealer on Dec 17. Dealer notified me that steering gear needed to be replaced. $2300+. I feel there is a dangerous defect in the steering module and more people will have issues. The lack of diagnosis by the vehicle sensors of an issue and the dealers inability to verify the faults I experienced makes this car unsafe in my opinion. Please look into this. I am just lucky I was not driving when it failed completely.

Reversing the car out of my garage I noticed the steering wheel was very difficult to turn and the "steering assist fault" message came up on the dash. Car is still driveable, but very difficult to turn steering wheel at low speeds. I took the car to the Ford dealer. They say they carried out the recall affecting the steering safety bolts from 2015 (15s14) and that this is a new problem. They say I need a new steering gear/rack. It looks like a lot of people are experiencing the same issue. I'm lucky I was just reversing out of my garage and not driving at speed when the steering assist failed. That would have been very dangerous.

Loss of steering. Steering gear failed at 51,536 miles. Vehicle was parked in garage. Turned the vehicle on and there was a message indicating a problem and the steering wheel would not turn. Completely losing steering wheel at such low mileage is deep cause for concern for a vehicle that is 5 years old.

The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while driving at a very slow speed the steering completely failed and the driver had no ability to steer the vehicle. The vehicle was towed to the dealer who diagnosed that two out of three bolts in the steering gear motor assembly fractured. The vehicle was repaired and the manufacturer was notified of the failure. The failure mileage was 54,981.