general problems of the 2017 Ford Mustang - part 2

Rear camera is not working. I keep getting a blue screen and then a message saying camera currently not available.

The contact owns a 2017 Ford Mustang. The contact stated that the trunk latch would not open and the backup camera was inoperable. The vehicle was taken to an independent mechanic who related the failure to TSB 19-2273. The mechanic diagnosed that the luggage compartment lid release was too short. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 46,000.

The contact owns a 2017 Ford Mustang. The contact received notification of NHTSA campaign number: 22v082000 (back over prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Ford Mustang. The contact stated while reversing at an undisclosed speed, the back-up camera displayed a distorted or a black image, creating a visibility hazard. The cause of the failure was not yet determined. The contact received notification of NHTSA campaign number: 22v082000 (back over prevention). The failure mileage was 20,000.

The contact owns a 2017 Ford Mustang. The contact stated that the back-up camera would intermittently display a blurry or distorted image while in use. The contact then received notification of NHTSA campaign number: 22v082000 (back over prevention) however, the part to do the recall repair was unavailable. The contact later received a notice that parts were available and took the vehicle to a local dealer for service. The contact then received a call from the dealer that the part used to repair the failure was defective and that she had to pay out of pocket for the repair. The manufacturer was notified of the failure and referred her to the NHTSA. The vehicle was not repaired. The failure mileage was 28,000.

The contact owns a 2017 Ford Mustang. The contact stated that the rearview camera image was intermittently displaying a blank image. The vehicle was taken to be serviced under NHTSA campaign number: 22v082000 (back over prevention), where it was diagnosed that only the decklid wiring harness needed to be replaced. The vehicle was repaired; however, the contact stated that the failure reoccurred intermittently. The vehicle was taken back to the dealer, where it was diagnosed that the rearview camera needed to be replaced. The vehicle remained at the dealer awaiting repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 7,000.

The contact owns a 2017 Ford Mustang. The contact stated that the rear-view camera was intermittently inoperable. The contact received notification of NHTSA campaign number: 22v082000 (back over prevention), and the vehicle was taken to the dealer, where the decklid wiring harness was replaced. The contact stated that after the recall repair, the rearview camera became inoperable while reversing. The dealer was notified of the failure and informed the contact that there was an additional cost for any other additional repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact there was an additional cost for additional repairs. The failure mileage was approximately 31,000.

The contact owns a 2017 Ford Mustang. The contact stated that while reversing, the rearview camera failed to turned on. There was no warning light illuminated. The contact received recall notification of NHTSA campaign number: 22v082000 (back over prevention) and the vehicle was taken to the dealer, where the decklid wiring harness was replaced; however, the failure persisted. The dealer informed the contact that a repair fee would be charged charged because the remedy did not involved replacing the rearview camera; however, the manufacturer's remedy instructions stated that the dealers will inspect and repair the decklid wiring harness and/or replace the rearview camera, as necessary, free of charge. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened; however, no further assistance was provided. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2017 Ford Mustang. The contact stated that the backup camera failed to operate as needed intermittently. The camera was pixelating and the image on the screen was blurry. The message that the “back over prevention camera” was inoperable was displayed. There were no warning lights illuminated. The vehicle was taken to the local dealer for diagnosis. The dealer determined that the electrical wiring for the camera was the cause of the failure. The dealer confirmed that the vehicle was not included in NHTSA campaign number: 22v082000 (back over prevention) due to the manufactured date. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 24,000.