Owners/service Manual problems of the 2019 Honda Odyssey

I purchased a new 2019 Honda Odyssey elite on 9/17/2019. I drove to work as usual, made sure all electricals (e. G. , dome lights, headlights, etc. ) were off, parked and alarmed my vehicle. Car remained parked while I worked. After my shift, I tried to use the remote engine start, but noticed the car didn't start. I pressed the unlock button on key fob, but no response; the car remained locked. I tried to unlock via Hondalink app, which displayed that car was unlocked. I attempted to open any car door, but they remained locked. I was left stranded in f heat and no nearby shade. Luckily my family weren't there or they would've also been left baking in the heat. I used the manual key to unlock the driver side door and got in. Then tried to start the car but no response at all (I. E, no lights on the hud, lcd monitors, etc. ). Also tried unlocking other doors from inside; nothing worked. Called Honda roadside assistance & they sent someone to help. Guy tried jump starting car, still nothing. Said he even sent "direct current" to car, but absolutely no response; no lights of any kind, no access to unlock other doors or open windows. Called Honda roadside assistance again. They sent a tow truck to tow car to nearest dealership. Tow driver arrived, but couldn't tow my car as there were cars parked in front & in back of my car. There was also no way for him to put the car into neutral due to the electronic shift feature. We looked in car manual for solution. About 2 hrs later, the driver discovered he was able to start car by using key fob to press the start/stop button. I drove to dealership & told them exactly what happened. Said they would perform thorough inspection. It's been 1. 5 days & they still don't know the problem. Said they couldn't replicate problem. I'm scheduled to pick up my car today but am hesitant & afraid of being stranded with my family when travelling.

We recently purchased the new 2019 Honda odessey and then found out that there is no way to manually move the transmission into neutral (or any position other than park) if the engine or battery dies. This is a huge safety issue. The local Honda dealership said that Honda was aware of the issue and working on a fix, but recommended if we needed to get towed to put dish soap under the tires to be dragged onto the tow truck. Meanwhile though, while waiting for a tow, the broken down car could potentially be in the middle of the road with no flashers if the battery is dead and no way for police or anyone else to put the car in neutral and roll it to safety on the side of the road. I filed a complaint with Honda, and they said they have received multiple complaints about this, but they are not working on a fix and it is 'just how the car is designed'. They said that they 'think' there is a special tool that only their aaa roadside assistants have that might be able to manually override, but the local dealership was not aware of any such tool, and any other tow truck drivers would not have this supposed tool. Given that this is a safety issue, I found that answer unacceptable and am hoping your regulatory agency can intervene to prompt action to fix this issue. The old 2018 model and others always had a manual override option, and the 2019 version needs to have that same option for safety, in case of emergency.

2019 Honda oddesay battery died on us at 2960 miles! after my wife and my two babies, drove the car for almost 45 min. Went to the zoo and came back 4 hours later only to find the car battery dead! 4/7/19, 4:45 pm! called Honda road assistant and when finally arrived at 5:20 pm he had a hard time clamping his portable battery pack into the car battery due to limited space around those battery terminal connections. He had to hold the claps manually in place! so even if I had was there and had a portable battery I couldn't start up the cars since it was impossible to clamps to battery terminals securely and jump inside to push the ignition key!.