Steering Column problems of the 2012 Hyundai Azera

The contact owns a 2012 Hyundai Azera. The contact stated that while driving there was an abnormal sound coming from the steering column. The vehicle was not taken to be diagnosed nor repaired. Millennium Hyundai (265 north franklin street, hempstead, NY 11550, (516) 282-3800) was contacted and informed of the failure. The failure recurred several times. The manufacturer was not notified of the failure. The failure mileage was 27,591.

The contact owns a 2012 Hyundai Azera. The contact stated that there was an abnormal rattling sound in the steering while driving. The vehicle was taken to parkway Hyundai (5920 market st a, wilmington, nc 28405, (877) 250-3183) to be diagnosed. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 102,888.

There is 'slop' or 'play' developing in the steering. You can move the steering wheel left and right without it engaging the steering. While driving, you must move the steering wheel farther to change direction. It has been diagnosed as a defective steering column coupler by an ase certified mechanic. Other Hyundai's have a recall on this part but not the Azera and they are the same part doing the same function and failing the same way. Hyundai should be directed to cover all their models with this same part. It can be felt failing while sitting still and moving the steering wheel and is more noticeable when driving, especially on the highway.

My Azera is out of warranty but the steering coupler is worn and needs to be replaced. Several models and model years have been issued a recall for this problem but my vehicle (according to Hyundai customer care) is not one of the vehicles. Hyundai should repair the worn steering coupler with no charge to the customer or at least discount the cost of repair from the outrageous $500. 00 price quoted to me. The part is less than $20. 00 to purchase. My steering column clunks over bumps and vibrates at speeds over 50 miles/hour.

2012 Hyundai Azera, vehicle has 64,000 miles. Has developed a clicking/clunking sound in the steering column when turning the steering left, right, and when hitting bumps. The issue can be replicated sitting still or when driving via a prominent clicking/clunking sound. Steering has become sloppy and dangerous. Research shows it is a defective steering coupler that Hyundai is aware of, which is not covered under warranty. This issue is documented by numerous complaints, yet Hyundai has not provided a recall despite it being recalled for replacement on other Hyundai models using the same coupler.