Table 1 shows one common visibility related problems of the 2019 Hyundai Sonata.
| Problem Category | Number of Problems |
|---|---|
| Wiper problems |
Safety concern — damage to windshield during manufacturer recall repair (z05) my vehicle was brought to an authorized Hyundai dealership on January 14, 2026 for a manufacturer-directed paint recall repair (campaign z05), which required removal and reinstallation of the windshield as part of the procedure. The repair was originally expected to be completed between January 14 and January 28, 2026. However, I received no explanation for the delay during that period. On February 13, 2026 — nearly one month after check-in — I was informed for the first time that the windshield had cracked during the reinstallation process while the vehicle was in the dealership’s custody. As of March 18, 2026, the windshield has not been replaced, and the vehicle remains at the dealership without this safety-critical component restored. Because the windshield is a structural element essential to roof strength, airbag deployment performance, and overall crash integrity, the prolonged failure to properly restore it raises serious safety concerns. The unresolved condition of this component creates uncertainty regarding the vehicle’s crashworthiness and may expose occupants to significant risk of injury in the event of a collision. Damage occurred during a manufacturer-mandated recall repair while the vehicle was under the exclusive control of an authorized service provider, and the vehicle has not been returned to a safe, operable condition for an extended period. This situation raises broader concerns regarding the handling of safety-critical components during recall procedures and the timely restoration of vehicles to safe operating condition. This matter is also currently under review by the arkansas motor vehicle commission (amvc), case #26-009, due to the prolonged inability to restore the vehicle to a safe condition. I am submitting this complaint in the interest of vehicle safety oversight and to help prevent similar situations from affecting other consumers.
I respectfully submit the following additional information. In connection with this matter, the dealer in question asserted in writing that I "should have refused to participate" in the manufacturer-authorized "z05 service campaign"—a measure designed to prevent potential damage—and characterized the program as nothing more than "free paint work. " service campaigns administered by manufacturers are conducted within the framework of federal safety regulations pursuant to title 49, chapter 301 of the u. S. Code; they are neither optional nor merely cosmetic in nature. Rather, they constitute systematic procedures intended to preserve vehicle integrity and support public safety. Statements suggesting that consumers should decline participation in such campaigns—or that they may bear financial responsibility for damage incurred during their execution—raise concerns regarding how these federally supervised programs are communicated and implemented and may discourage participation and undermine public confidence in the national vehicle safety campaign system. Although the dealership subsequently offered to replace the windshield at no cost, I have not received confirmation that the repair has been completed. This offer was made only after the vehicle remained at the facility for an extended period, during which I was repeatedly placed under pressure to assume financial responsibility for damage that occurred while the vehicle was under dealership custody. I was presented with two conditional options; however, in either scenario, I would ultimately be required to accept financial responsibility for the outcome. Ultimately, I was required to assume financial responsibility for issues arising during the work. On 2/23, I was told the loaner could be reported as "stolen," and I returned it immediately. After returning the vehicle, no alternative transportation was provided while my own vehicle remained unrepaired.
The headlights on this new care have spots without any lighting. There are have circles without light and on distinct black line. Mostly with low beam. There are very dangerous blind spots. It is now at the dealership for the 2nd time trying to repair but the service man stated he did not think there was a fix for this problem.