Front Seat Belt Retractor Problems of Hyundai Tucson

While traveling in snowy conditions, on a straight flat road, at approximately 35 mph, my wife and I went into a slide in our 2005 Hyundai Tucson. After going off the road the car made impact with a tree at the passengers side door causing over $11,000 in damages not only to the outside but also the inside of the vehicle. The passengers side door was pushed into the vehicle approximately a 1ft, causing the roof and dashboard to buckle up, and the front end to bow outward to the passenger's side. Additionally the windshield shattered along with the front passenger window. In this vehicle there are several airbags, including side and curtain, none of which went off. Upon being inspected by my insurance agent it was his belief that at least the side bags should have been deployed. He also informed me that my seat belt tensioners didn't seem to work either. I called to file a complaint with Hyundai expecting that they would offer to send someone out to look over the vehicle before it need to be fixed, instead they are sending me additional paperwork that I need to fill out and send back to them through regular postal mail. What made things worse is that the person from Hyundai that I spoke with kept reminding me throughout our conversation that it would be a lengthy process and having the car inspected by anyone was not guaranteed. At this point the car is about to be fixed, because the insurance company can not wait for months and neither can we, and I still have not received the initial paperwork.

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