Steering Column Problems of Infiniti QX4

The contact owns a 2000 Infiniti Qx4. The contact stated that corrosion of the strut tower housing caused the power steering column to fracture. The vehicle was taken to the dealer where it was diagnosed that the steering column was fractured. The vehicle was not repaired. The failure mileage was 195,000.

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The contact owns a 1998 Infiniti Qx4. The contact stated that while driving at 15 mph, the steering wheel fractured. As a result, the contact was unable to steer the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the steering wheel fractured due to corrosion and that the steering column and spring needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 173,757.

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The contact owns a 2000 Infiniti Qx4. The contact stated that when the driver turned the ignition to the on position, the steering wheel seized without warning. The vehicle was towed to an independent mechanic where it was diagnosed that steering shaft column was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 129,000.

On Nov. 4th, 2013, I was driving my child to school. I began to turn left & the car suddenly jerked us to the left & then went out of control. As we were jerked to the left, I felt the steering wheel jerk and then it started spinning like a top. There was no way to control the steering. We slammed into an embankment and my 7 yr old daughter hit her head. Once we got home, I contacted a mechanic who said that he thought there was a recall so I contacted Nissan. They said there was a recall on "some" of the 1999 Nissan Infinitis, but had no way of knowing if mine was one of them. I contacted the mechanic who said to give Nissan my VIN and they should be able to give me more info. Called Nissan back and they were extremely rude and said they had already discussed this with me the previous day. I told them that a mechanic had told me to call back & give them my VIN, so I did. She still would not help. I asked to speak to a manager and she said that I was not a "case" so I would not be allowed to speak to one & she would not give me a name. I stated that we were in accident, & just because we lived through it, did not mean that we did not deserve answers. Once she heard that there was accident, she said that they handle that differently & have to assign a case number to it then. They took my info and the process began. I did not receive a rental from them until the end of Nov, several weeks after the accident. I had pictures of my own, & the steering column is broke in half, which I provided them as well. A clean break all the way through. On Dec 4th I received an offer letter telling me that I had 7 days to accept, or they would take my rental and I would have to claim my car, which had been deemed un-drivable and un-insurable. Basically take this ridiculous offer, which was low, or you get nothing & have to pay for your rental, have no car and an injured daughter.

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At the time of the incident, I was taking a left hand turn into a driveway going approximately 5-10mph when I heard a "popping" sound come from the right side of the car as I was turning. After further investigation, the sound would occur when taking a right or left turn, either accelerating or not. I felt incredibly unsafe driving it. Took it for an inspection at a trusted mechanic on 7/29/13, he test drove it and deemed it unsafe to drive. I was told by the mechanic that he could not repair it because it was a manufacturing issue due to a lot of corrosion under the car and the work needed to be done by the dealership. Towed to the dealership on 7/30/13, dealership will not fix it, says it is not a manufacturing issue. Rewind to April 20th, 2011, Qx4 2002 recalled in a number of states including massachusetts, original recall date: 4/20/11 for corrosion problems due to road salt and snow/water. The recall id states the consequences of this corrosion will be that "the strut housing may crack and pull away from the inner hood ledge assembly. This may lead to grinding noises, increased steering effort, and possibly steering column to break, resulting in the loss of steering control, which could result in a crash. " back in the winter of 2011-2012, took the car to the dealership because the vehicle was part of the recall. I was told by the dealership that the corrosion problem was fixed and the car was safe to drive. Now I have a dealership that refuses responsibility for an outstanding corrosion problem, a claim with Infiniti that is going no where and a car I cannot drive because it cannot be fixed.

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1999 Infiniti Qx4. Consumer states rapid rust of vehicle the consumer stated one year after the vehicle was purchased, she noticed rusting around the driver side mirror. Shortly after, it began to rust on both fenders. In the next few years, the vehicle began to rust out rapidly. Both fenders, the rear hatch, runners, side mirrors, gas tank, gas tank cover, gas tank neck and pipes all had rust out. The consumer stated the vehicle was poorly designed, because the fender welds held leaves, dirt and water from the hood. Also, in the winter when there was snow and ice on the road, the vehicle had to be placed in 4-wheel drive or it would slide out of control. The steering column had to replaced and needs to be replaced again, because it was difficult to turn and the driver side strut was making a noise.

The contact owns a 1998 Infiniti Qx4. The contact stated that the vehicle was included in the recall associated NHTSA campaign id number 11v244000 (steering:column). An authorized dealer was notified and the contact was advised to wait for an owner notification letter to arrive in the mail. An owner notification letter never arrived in the mail. An authorized dealer was again notified and the contact was informed the parts necessary to remedy the failure were not available. The vehicle was not repaired. The manufacturer was not made aware of the situation. The failure mileage was 160,000.

I have a 1999 Infiniti Qx4, which overall has been a sturdy vehicle. However, over the past few years we have replaced both front strut towers & associated parts, last year had to replace the entire steering column & just had in the shop for engine related issues. It's going back in the shop tomorrow as it seems it now has transmission issues. The strut & steering column repairs were hundreds of dollars each.

The contact owns a 1997 Infiniti Qx4. The contact was traveling 25 mph and began to have trouble controlling the steering wheel. The contact took the vehicle to the dealer and was told that there was corrosion in the steering column and she needed a new vehicle. The contact stated that they had the struts and suspension replaced a year earlier because of corrosion and was told that the vehicle was in good shape. The contact stated that this was a safety issue, because of the corrosion. The failure mileage was 172,000 and the current mileage was 174,000. Updated 05/20/lj.

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I brought my 1999 Infiniti Qx4 to the dealer to determine why the check engine light came on while I was driving. They told me that my strut tower was separated and it needed to go to a body shop. The body shop told me that the problem was that the metal along strut tower welds was rotted, posing a danger of collapse on the steering column. Their check of the passenger side found the same problem, although it's less severe. I have photos and video. They wanted over $6,000 to fix it. Insurance wouldn't cover it so I took it back to Infiniti. They brought it to a body shop they use and fixed the driver's side for $1800. They said the passenger side wasn't a problem to worry about. The dealer is aware of this problem with the Qx4 and suggested I complain to their corporate office. Corporate wouldn't acknowledge the rotting around welds and said there'd be no compensation because it's out of warranty. I saved the parts. I believe Infiniti should pay for the fix of the passenger side and reimburse my $1800. Their mechanics and dealers know this is a problem but corporate will risk customers lives for profit.