Steering Rack And Pinion Problems of Infiniti QX4

The contact owns a 2002 Infiniti Qx4. While driving 35 mph, the contact witnessed an abnormal noise emitting from the driver side strut area. The contact stated that the vehicle made an abnormal banging noise when driving over a bump in the road. The failure recurred several times. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion became inoperable and the strut housing was cracked. As a result, both components needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.

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Steering wheel shook. Vehicle has been at dealer 9 times for this problem, could not solve problem. Dealer has done wheel alignment/replaced tires and rack and pinion. But, this did not improve condition. Factory representative stated once rack and pinion was replaced and most consumers were satisfied.

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