Table 1 shows one common steering related problems of the 2011 Jeep Cherokee.
| Problem Category | Number of Problems |
|---|---|
| Steering problems |
Good evening. I had purchased a 2011 certified pre-owned grand Jeep Cherokee on 7/4/2014. I had start to experience clunking sound and clicking as I would turn the steering wheel a few days after my purchase. I contacted the dealer that scheduled me an appointment to replace a brake booster recall on 7/18/2014 and would address other issues that I may have. During my appointment in the service department at the dealership, it was mentioned to me that the reason for the issues in my steering wheel was there result of my front struts being worn down and needs to be replaced. I was told that the struts where on back order and I would be notified once they come in. I have an appointment for their replacement on 8/1/2014 at 9:45am. After 7/18/2014 made me question if my certified pre-owned Jeep had underwent the 125-point inspection that is supposed to have been conducted to make it a certified pre-owned. I had then went on the Jeep website to find out want the 125-point inspection entailed. Under #90 of the 125-point inspection, speaks of shocks and struts. My question now was if my certified Jeep under went the 125-point inspection, then the struts should had been addressed prior to sale. I am now beginning to experience additional issues with the vehicle. I made numerous attempts to notify the dealership to find out if the 125-point inspection had been completed. I would not get any cooperation, just passiveness. I had than called the Jeep chrylser information center for some type of resolve in finding out if the 125-point inspection was completed, to no success. I am very much concern of my safety,and I need to know if this inspection was conducted prior to it being sold to me. If the dealership did not conduct the 125-point inspection, I would like them to be held accountable of this action. Please help me in any way possible with this matter. Thank you in advance.
Upon exiting freeway on 2/05/14 car stalled without warning, making it difficult to steer because loss of power and brakes not fully functional I almost ran into street divider, I was able to steer to the side of the road, where I attempted to restart the vehicle. Vehicle did start and seemed fine afterwards. It happened again 4 days later again while exiting freeway off ramp again. I took the vehicle to the dealership where they hooked it up to a diagnostic and found no codes other then a software update they did they could not find a problem. I've read several complaints about this same type of stalling without warning on other Jeeps and no one has been able to get any help with this issue. I suppose not until someone dies from this malfunction of these Jeeps will Chrysler start to look into this problem and recall the part that is causing this to happen.
When driving the vehicle shuts down and the steering wheel gets tight.