general problems of the 2014 Jeep Cherokee - part 2

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer had been contacted. The contact stated that the power liftgate failed to open intermittently. There were no warning lights illuminated. The manufacturer was not made aware of the issue. The approximate failure mileage was 92,000. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee. The contact stated that upon placing her vehicle into park(p), the parking brake independently engaged while attempting to shift to drive(d). The contact was able to disengage the parking brake by holding down the parking brake button. While the contact attempted to make a left turn at 30 mph, the contact released the parking brake button and the parking brake immediately engaged as the "service parking brake" message displayed. The contact was unable to move the vehicle and the vehicle was towed to a dealer. The mechanic discovered that 6-inches of water had been retained in the spare tire compartment. The mechanic believed that water had entered the vehicle through the rear corner seams of vehicle. The mechanic believed that the water build up had led to an electrical short which caused the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 55,000.

The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was shifted into drive(d), and the parking brake failed to release. The contact had taken the vehicle to a dealer where it was diagnosed that water had entered the lift gate and had caused a short circuit of the parking brake module. The contact was advised by the dealer that the failure was possibly related to NHTSA campaign number: 23v338000 (electrical system, structure). The vehicle was repaired; however, the failure reoccurred. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.

The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was parked, a leak was seen coming from the tailgate. The contact made a local dealer aware of the failure; however, she was informed the dealer was unable to service the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the power liftgate control module and headliner needed to be replaced. The vehicle was not repaired. The contact was made aware of NHTSA campaign number: 15v393000 (structure). The manufacturer was made aware of the failure and informed the contact that the vehicle was previously repaired under the recall and advised the contact to file a complaint with the NHTSA hotline. The approximate failure mileage was 88,000.

The contact owns a 2014 Jeep Cherokee. The contact stated that moisture had entered the vehicle through the rear liftgate. The vehicle was taken to a dealer where a diagnostic test was performed and the rear module was replaced; however, the failure persisted. Upon investigation, the contact discovered that the VIN was included in NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee. While driving 40 mph with a motor home attached, the vehicle began to violently shake (death wobble) without warning. The vehicle was taken to a dealer where it was determined that an add on tow package was needed to tow. In addition, the contact mentioned that he purchased the vehicle under the premise of it being ground towable. The manufacturer was made aware of the failure. The failure mileage was approximately 18,000.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign numbers: 15v393000 (structure) and 15v509000 (visibility); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

2014 Jeep Cherokee. Consumer writes in regards to no replacement parts available to complete recall notices 15v-461,15v-509 and 15v-393.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. Additionally, the vehicle failed to start, and the alternator was replaced. The failure mileage was 2. Parts distribution disconnect.