Owners/service Manual problems of the 2015 Jeep Cherokee

Ten problems related to owners/service manual have been reported for the 2015 Jeep Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2015 Jeep Cherokee based on all problems reported for the 2015 Cherokee.

1 Owners/service Manual problem

Failure Date: 07/20/2019

Car went into � limp� mode. Traction control went off, message, 4-wheel drive is not available. My car lost power and I haft to use manual mode to shift. Dealer stated , that even though I gave them the trouble codes, they could not duplicate problem. Service shifter, light came on but when I restart it goes away.

2 Owners/service Manual problem

Failure Date: 07/05/2019

At 28,000 miles my Jeep Cherokee had the service shifter light come on periodically and it would just disappear when the car was restarted. No one was able to research the error because it would not remain on and there was no documentation in the manual on how to resolve. At 40,000 miles the error became more frequent and at 42000 miles it became constant. I took it to the dealer today and they said it was a shifter component and they were ordering a bezel to install at a very expensive cost. Every Jeep forum shows that many people are having the same exact issue and I think it should be investigated.

3 Owners/service Manual problem

Failure Date: 09/09/2018

I purchased a 2015 Jeep Cherokee latitude September 2018 with 64,000 miles on it. When driving vehicle on the street, the vehicle will jerk really hard like it is changing gears. If I am putting vehicle in reverse and leaving out of my drive way, the vehicle jerks. Whenever I am driving at a low speed (0-45mph) the vehicle jerks. When coming to a complete stop, like a stop sign, red light, or heavy traffic, vehicle jerks once I accelerate. I took my vehicle to dealer to be serviced on November 3, 2018 regarding this issue and I was told they found no problems but there was an update (rrt) completed on vehicle. I took my vehicle back to dealership on Saturday, November 17, 2018 for electrical component services and complained about the same issue and was told vehicle is not showing any problems but my thermostat needed replacing due to thermostat rationality code. I scheduled an appointment for a future date to the service. Also had low beam headlight fixed was told the bulb didn't need replacing that somehow it came unscrewed. Headlight was working before I left, later on that day headlight went out again. I live in houston where the temps re now in the 50s highs 60s and I had my heater on, all of a sudden I started to smell smoke like oil smoke. But I don't have any lights coming on on my dashboard. Can you please tell why is my automatic vehicle driving like it's manual and with it only having 1 previous owner that all of these things are happening???.

4 Owners/service Manual problem

Failure Date: 03/05/2018

This 2015 Jeep Cherokee has the 2-speed transfer unit, and was sold as flat towable, and manual so states that fact. The manufacturer made the power steering system electric rather than mechanical. In 2017 after many complaints about the Cherokee not tracking while being towed behind the motorhome and causing a severe left to right wobble behind the motorhome, Jeep issued a revision to the owner's manual (s-13). It states that a flat-tow wiring kit should be installed, but Jeep wants the part and labor to install this kit to be paid by the Jeep owner, not by the manufacturer. This is a safety issue and should be addressed under a recall. On a straight road this wobble happened twice to me and almost caused me to loose control of my motorhome, not to mention damage to my Jeep.

5 Owners/service Manual problem

Failure Date: 01/09/2018

I have a 2015 Jeep Cherokee latitude and for some reason when it gets cold outside. My car won't start. In the morning when I get up and it's in my drive way I click my car remote to unlock my car and my headlights won't even come on so I have to manually open my door with my key. I turn the key in the ignition and there is no sounds or cranking. The monitor in front of the driver turns on then it shuts off after a while. The lights inside the car turn on but I'm not sure about the radio. There are some days after a few moments it starts and there are other days where it takes hours to start. I don't know what's the issue. This usually happens when it's 30 degrees or lower. Sometimes even after work it won't start and I would have to find a ride home leaving it at my job.

6 Owners/service Manual problem

Failure Date: 08/07/2016

While driving down the road at 50mph with my trailhawk edition Jeep, the roof rail bar ripped out of the roof of the car sending my kayak rack and 35 pound kayak down the center of the road. Chrysler/Jeep states they are not led to believe the incident was a manufacturing responsibility. Lives could have been lost. The Jeep dealership tried to tell me they found documentation that the rails are not to be used unless they have a manufactured crossbar with a maximum weight of 150 pounds. My kayak rack has a crossbar and the weight of the rack was maybe 15 pounds and the kayak itself was 35 pounds. There was no where in my owners manual that states I cannot use my roof rails. Only a safety statement saying nothing should be screwed into my roof for airbag and safety purposes. Even with manufactured crossbars they wouldn't be able to screw into my roof so they would not have held my roof rail into the roof. The roof is very thin and there are clear holes where the bar completely ripped out of the roof. If there was a vehicle behind me people could have been very hurt. Chrysler sent an investigator to do a report on the vehicle they sent me a one paragraph letter stating they decline any assistance associated with this incident. Safety concerns for other people on the road and other Jeep owners was not addressed. At the time of the incident I was on a back road going 50 miles an hour with no wind gusts or any reason for this to occur. This incident occurred on August 7 and even though it was reported to the dealership on the eighth I have received no help. I am attaching photos of the kayak safely mounted on the kayak rack the day before the incident and the damages to my car.

7 Owners/service Manual problem

Failure Date: 10/22/2015

Initially car shuttered when coming to a stop and was downshifting. The engine start/stop malfunction light illuminated and the service engine mil came on as well. From then on the car behaved as though it was stuck in 3rd gear causing a total lack of torque/power when accelerating from stops, and the engine rpms were going extremely high and the car wouldn't shift. Even tried using the "manual shift" feature but the car indicated it was shifting gears, but the rpms did not change, nor could you feel the car shift. When accelerating from a stopped position there was no power and the car crawled/struggled to get moving forward. Was almost t-boned trying to turn across oncoming traffic to get to a parking lot so I could stop. Once I pulled into the parking lot car would not go into reverse. I put it in reverse, but the car wouldn't go. Turned the car off and then on and everything seemed to reset except mil and car started bevaing normally. I took the car to the dealership and they "reflashed" the pcm, tcm, and bcm. 1 day later the car shutters when down shifting and error lights come on. Loses power, and 50% of the time seems like it is not shifting gears. 25% of the time won't go into reverse. Car behaves normally after restarting though the mil indicator light remains on. Usually around 10 miles later the whole series of malfunction starts again, always when the car is downshifting before a stop. Just dropped the car off to the dealer and they are having their transmission specialist look at it. When I dropped it off it was giving the same error code, "improbable error" from the tcm/pcm. The lack of power to accelerate and inability to go into reverse makes this car simply unsafe to drive when the errors occur. Attaching first repair invoice from the tcm/pcm/bcm reflash. Waiting to hear what the transmission specialist says.

8 Owners/service Manual problem

Failure Date: 08/10/2015

Accelerates with application of brake while in motion turning. Vehicle accelerates on its own accord, while in motion. Stalled while moving forward in traffic. Forward lunging. Motor runs very rough. Transmission shifts roughly. Manual shift does not allow for manual shifting. Mileage 16/18 city 22/24 highway which is below ad limits of up to 30mpg. This was a major purchasing point for us. Motor whines on passenger side. Smell burning anti-freeze. A/c blows only hot air. Floor fan on passenger side and rear seat fan barely operate or are non-functional. Driver and passenger seats along with visors threads falling apart (seats to be replaced if they ever come in, it has been three (3) months waiting for parts). Seal above rear hatch falling off - replaced and fell off again. Radio has very poor reception. No cd or dvd player. Inside of Jeep trailhawk sounds like a city bus - everything sounds loose - this developed after the entire vehicle had been taken apart for numerous repairs. This vehicle is one lunge away from seriously injuring or worse, one or more parties.

9 Owners/service Manual problem

Failure Date: 07/26/2015

I was turning at a busy intersection outside of DC when it appeared that my engine completely shut off and I was coasting. I pressed on the gas but the car went nowhere. After a few seconds, it kicked back on and sped up to 50mph. Thankfully no one was behind me or I could have gotten rear ended. Three days later, my husband was driving my car on the highway (going at least 65mph) when the malfunction indicator light appeared and the rpm's were well over 5,000 when slowing down to only 30 mph. The car was not shifting properly and we had to pull over. Unfortunately we were four hours from home and had to "manually" shift the entire drive home because the automatic transmission was not functioning. We took it to a dealership and they performed the software update and insisted that it was fixed. My husband demanded they drive it for a longer distance and sure enough, the car broke down and was taken back to the dealership. They ended up replacing the transmission and I just picked up my car yesterday (8/24). I still notice it jerking back when I press on the gas after coming to a stop and not shifting properly. I feel so unsafe in this car and none of the Jeep employees (at my local dealership and corporate) seem to be concerned. I live in the city and cannot afford to have my car breakdown in the middle of the road or have the transmission stop working like before. It took 3 weeks of being serviced and I still don't think that it's fixed properly.

10 Owners/service Manual problem

Failure Date: 07/08/2015

While following the owners manual for flat towing behind a motor home I crossed multiple railroad tracks at a grade crossing and the Cherokee tow vehicle began a violent oscillation that shook the entire motor home and did not stop until the vehicles came to a complete stop.


Other Equipment related problems of the 2015 Jeep Cherokee


Safety Ratings of Cherokee Cars
Fuel Economy of Cherokee Vehicles
Cherokee Service Bulletins
Cherokee Safety Recalls
Cherokee Defect Investigations