general problems of the 2015 Jeep Cherokee - part 1

Power transfer unit stopped working. Brakes locked up and car would not move. Is not drive-able at this time. Currently at a dealership awaiting part, of which there is no eta on. I was just entering a roundabout when the part failed, and I could have been hit as the vehicle fully stopped and could not be moved. There was a grinding noise and no warning prior of this part failing. The problem was confirmed by a local mechanic who recommended a Jeep dealership to take care of the issue as the part may be under warranty. I am unsure of who inspected the part currently. This is my primary vehicle and the dealership will not "cover" a loaner car so I am stuck.

For several months I've received "service 4wd" notifications in my car and I have noticed it has difficult getting up hills specifically if there is any snow/even rain. I brought it in for repair and was told it was the transfer case assembly (ptu) which is a very common issue they've seen with these Jeeps. I told them to go ahead and order the part to fix it. About a week later the service person was told that Chrysler corporate would not release the part because it was or would soon be a recall and they will only release it to the dealers to handle the recall (I understand there are only about 100 of the part available at this moment). I called 2 dealers and it is not appearing as a recall (yet) for my Jeep so they said they could not do anything and gave me the corporate number. Corporate said to reach out here or talk to the dealership again. It is clear that this is an issue for many and should be a recall. At this point, I am just trying to get my car fixed and I can't even get the part because it is in this "almost" recall stage.

4wd overheating. Owned this Jeep for 8 years and had it in multiple (5x plus) times for service 4wd code. 2 different dealerships cannot fix the issue. Now they are telling me just drive it and not worry about it or trade it in. It smells hot and something burning. I have the life time max care warranty on it. The codes I get are the 4wd is unavailable overheated and service 4wd. They have replaced multiple parts and still not working. I will be just sitting idle and it comes on.

Why does a service shifter notes appear on the dashboard of my 2015 Jeep Cherokee latitude? thank you.

Vehicle was driving and working just as it should, up until two mornings ago, I start the Jeep, shifted into gear and it got stuck in neutral. Service parking brake came on, traction control claims to be on even after pushing the button a couple different times to try and disengage it, odometer flashes when car is fully on(not in acc mode), check engine light is on. Battery was recently replaced and is good so it’s not the battery. Jeep still starts, but is still stuck in neutral as of yesterday morning(9-23-2025).

Transmission issue, vehicle bucks or jolts when accelerating appears there is a recall for this but my VIN shows I am not recalled but other 2015 Jeep Cherokees were affected. How can I get this fixed since it was a recall? cooling goes in and out. This was a recall and it said it was repaired back in 2015 but since 2015 the year I bought the car, I have experienced cooling issues. I bought my car brand new.

On may 25, 2025 I was leaving a nebraska residence to return to montana. During the trip I had to stop on the highway because the lift gate released and flew open at 55 mph. At that time I pulled over and the gate would not close. I tried several times to close it and so did other drivers who stopped to help me. At that time the resolution was to disconnect the battery and then reconnect. This helped. Upon returning home there was discussion with other drivers on my policy that stated they have had the same issue on prior dates in the last 6 months. The lift gate mechanism has been recalled and replaced on this vehicle on two occasions but the latching mechanism is the issue for this vehicle. To unlatch while in transit and not relatch make it a hazard. Conversations with local shops do not result in a resolution.

After driving a vehicle for a few minutes the lights will flash pretty badly, the service transmission light comes on, on the dash and the car enters limp mode, and the fan comes on, you are unable to move the vehicle it will not go forward or backwards. The vehicle runs perfectly smooth until this happens without warning. Additionally, the service air bag light came on, on the dash but if you turn the car off and back on the lights will go away and you can resume activity as usual. The cars lights and horn goes crazy even when you are not in the vehicle or driving it and does not have to be on when it does this. Now the vehicle has a service engine light on and diagnostics have been done and one part has been changed but this did not resolve the issue which was a purge solenoid and the oil filter housing which also did not resolve the issue. This vehicle is very dangerous to drive as it will go into limp mode while driving it.

Unknown.

My parking brake turned on by itself when I started my 2015 Jeep Cherokee and would not turn off. The parking brake light also came on. It is available for inspection. My safety and others safety was put at risk because my car could have stopped running while I was driving. I will be taking it to my local Jeep dealership to have it looked at. I have had a mechanic look at it but was told he could not fix it.

Unknown over the past year, my vehicle has unexpectedly stalled on the highway while traveling at high speeds. This alarming situation has occurred multiple times, leaving me and my passengers in precarious circumstances. Luckily I have been able to avoid hitting other vehicles while moving to the roadside. I believe these incidents are linked to a manufacturing defect within the transmission system, a concern for many Jeep Cherokee owners. For instance, numerous reports on forums like Jeep forum and NHTSA's website detail similar experiences, with owners describing sudden stalls and transmission issues resulting in dangerous situations. I originally brought my vehicle in on June 21, 2023, where a diagnostic was performed. Jeep recommended repairing the cooling system and changing additional parts, which we did with our trusted mechanic at a cost of $972. 37. Unfortunately, the problem of stalling persists. We took the car to the Jeep dealership and now on October 24, 2024, Jeep has sent me a list of repairs needed totally $9516 to again supposedly fix the issue of the car stalling while driving. The 2015 Jeep Cherokee should now be on the road. I feel strongly that the car should be recalled. Regardless of the fact that the car is no longer under warranty, I have maintained the car with proper maintenence and this should not be happening to any car.

It was recalled before for water getting into the trunk causing electrical issues(even fires). I brought it to a dealership to have it fixed, water is still getting into my vehicle. Dealership said there is nothing we can do since the recall is gone.

There is an active cylinder 2 misfire recall on 2015 Jeep Cherokee. Our vehicle has been in the shop for about 3 days now. And the cylinder 2 misfire is still happening. We would like our VIN looked into. To be added to the recall. The misfire appears to be happening in idle.

Good morning. I am contacting you in regards to my 2015 Jeep Cherokee. In summary, I am having issues with the transmission and upon further investigation I believe the issue is identical/related to recall campaign 16v529000. I do not feel safe driving the vehicle and would very much appreciate the issue be investigated. Thank you.

The vehicle was recalled but it's been six months and the part is still not available and we are unable to renew the registration due to the part not being available.

I’m not sure what component failed as it is linked to many. My 4 wheel drive is out. The differential pump needs to be replaced. It is available for inspection. My safety was put at risk by my car slipping and I drove into a curb thankfully no one was hurt! I took it into my repair shop and it was confirmed the differential pump needs to be replaced. None of the federal employees had to investigate the car as it wasn’t in an accident. There is a 4 month wait time to get my part so this must be an issue with lots of Jeep owners! my service 4 wheel drive light would go on and off when hitting bumps a week before this happened. It still goes on and off as I can’t get it replaced because I cannot obtain the part because it’s on back order for four months! please help us keep owners get this problem resolved!.

On appromately August 1, 2024, I got a warning notification on my console that said "4 wheel drive needs to be serviced". We took our vehicle immediately into the lithia ram of tri cities ram dealership in kennewick washington and was told they will order the part. We did not hear from them and my husband went back to the dealership in two weeks and they told us that we had an appointment with them that morning for them to run a diagnostic on our 2015 Jeep. We did not know that (their employee had forgotten to write it on his business card) and they had forgotten to tell us of that appointment. They rescheduled for 2 weeks later for August 29, 2024. They ran the diagnostic on the car and was advised it was a recall on a ptu on the 4 wheel drive unit. They said we could drive it, but no more than 50 miles. I now drive this vehicle very little because I am afraid that the transmission will fail. We have patiently waited and was advised the part would be in on November 20, 2024. We text them today and was told that they they apologize for the delay in ordering the part and the ptu part is pending January 15, 2025 now to submit an order. They blame Chrysler for the delay of getting the ptu part. The warning notification comes up on my front screen that the "4 wheel drive needs to be serviced" when I drive the car less than one half a mile to the grocery store. I am very afraid that the transmission will fail when I am crossing a busy street and will be hit by another car. I will stop driving my car. I never received a recall notice.

The service shifter light comes on intermittently on my 2015 Jeep Cherokee latitude. Service shifter light comes on dash and all lights on the shifter assembly are solid red. The service shifter light will not go off until the car is turned off and back on. It causes the heads up display to be blocked until the vehicle is turned off to reset the lights. The transmission feels like it is missing a gear or slipping between gears just before the service shifter light comes on. It does not have a solid time that it comes on. You can be driving down the road and it just comes on or you can be putting the car into reverse and it comes on. The jumper and bezel along with the shifter assembly has been replaced 2 times already. The first time it was replaced at my cost on April 8, 2022. The second time was replaced on November 30, 2023. My vehicle will be going into the dealership again because the service shifter light has come on again on July 14, 2024. This is a known issue and no one is doing anything about it after 90 plus complaints have already been filed with you.

I've done searches with carfax and there's 4 or more recalls on my Jeep but it's not wanting to do anything now it won't even start I just drove it and the night before and I believe there's an electrical problem a transmission problem and I don't know what else and yes the car financial place knows about it and the place where I bought it from.

Randomly an audible alarm sounds and the dash indicates "service shifter" while the digital dashboard indicators do not allow to navigate away from that notice, and all of the lights on the transmission indicators illuminate. I called the dealer and they said they were aware of issues with that, but no recall exists. I googled the "service shifter" and my model vehicle and apparently it's a larger problem than the dealer indicated on the phone. I was advised to turn the vehicle off, open the door, close the door, and restart the vehicle. The error cleared but later intermittently reappears.

Jeep has failed to correct the recall from may 2023 due to the powered lift gate module even though the recall states that a vehicle fire may occur. Since Feb 10 I have not been able lower the lift gate without manually pushing it down and it will not lock. Dealer has no answer and Chrysler says they have not fix yet. Fire? the recall states to not park inside a building. I think this is serious enough.

Transfer case recall. 2015 not included. Vehicle has 65,000 miles, looks new, no trailer hitch. First detected 2/8/24. Still no part available, Jeep us not helpful, apparently "expedited " part three times. Clearly a manufacture defect on all vehicles affected and should be covered. Jeep should pay for the part at this point and provide a vehicle while I am waiting, over two months since I was told to replace the part still no results. Car cannot be driven. Brakes can fail with this malfunctioning transfer case. Goss Dodge south burlington vt has been very good it is out of their hands waiting for the part as well. Clearly it is a huge issue on these vehicles if the part is still not available. No warning signs, just got a "noise" in the front end.

The service shifter light came on and there is an issue with that with Jeep cars.

It has multiple errors on the vehicle. What the dealership did find was a short circuit on the ptu (power transfer unit module). When the ptu short circuited it took out the dtcm (drivetrain control module). And it needs to replace .

I was notified of the recall on my Jeep :safety recall campaign 49a/23v-338 I took time off work to bring it due to the dealership never having business hours outside of 9-5 ( I work the same ). I was told that the part needed was not available and they had no projected time frame to fix it . Now fast forward to yesterday I get another card for the same thing . At least 7 months passed I guess the good thing is my car hasn’t burned but if this is urgent why do big companies get away with doing nothing . This make has had multiple recalls in the few years I had it .

Door latch mechanism doesn't work under 32 degrees. Have been both locked out of and in vehicle. Once the door opens it will not latch to close. I took it to my local dealer empire Jeep and they jammed grease in the door latch in 2023 which seemed to work for the season but again this year they did the same and that quick fix no longer works. Now I have to take it in to have the door torn apart, estimated time 2 hours and approximately $200. 00 for labor. Why do I have to pay this if this is solely a Jeep issue? I've never had this happen to any other vehicle I've owned.

On 2 different occasions in the past three weeks, the vehicle has stalled while driving. The instrument panel flashed a parking brake warning each time and then the warning went off. The instrument panel also flashed a transmission warning twice. Each time were driving in traffic when the car just shut off. We took it to the local dealership, they reset the transmission and sent the car home. The car did the same thing 3 more times since the "fix". It has since been towed back to the dealership for repairs.

The following NHTSA recall number23v-338 was issued on may 11, 2023 and has not yet been resolved. The manufacturer is stating that parts are not available. It is pertinent that the manufacturer be pressured to provide the final resolution to this issue immediately as the risk for fire is extremely high.

When it rains water leaks into my cargo area filling up my spare tire well. It also soakes the insulation in the sides of vehicle. It has cause a short in the rear ligts on vehicle which I am not sure but could cause a fire or electrical failure. Has there been any recalls for such . Last occured on or about.

Our 2015 Jeep Cherokee trailhawk is being recalled for transmission and power lift gate. These parts cannot be fixed because the parts are not avaiable. Also they updated the navigation and uconnect and vehicles 2015-2018 are not eligible for the update. They changed from 3g to 4g. And our Jeep is not qualified. We went to another car dealer and were told because of the recalls which they have many on their lot, we were offered only 7000 dollars for trade. Because of the recalls, we need to get another vehicle.

Service at Jeep Cherokee dealership is telling me my ptu needs to be replaced in my 2015 Jeep Cherokee. There is a recall for the ptu on similar Jeeps from 2014 to 2018, but mine is not in the recall. It seems mine should be, as a similar issue.

Liftgate sometimes works and sometimes does not, having to "reset" defective liftgate by pulling fuse and disconnecting battery and let set overnight.

On August 11th, 2023, at approximately 12:50 pm, I drove my 2015 Jeep Cherokee into my houses’ garage and parked. I went inside my house to meet an air conditioning repairman. No sooner than a minute or two had passed that I immediately heard noises coming from my garage. The noises sounded like mechanical in nature. It almost sounded like a washing machine agitating. I opened my side door of the garage and saw a plum of grey smoke billowing from the engine’s hood. Then I saw what looked like sparks and very small flames coming from underneath the front engine. Within a split second, I got into my car and turned on the ignition. I saw no lights on the dashboard indicating that I had a problem. I proceeded to pull the car out of the driveway (the garage door was already up) and exited the car as quickly as I could. Within seconds the flame grew larger. I then called 911 while waiting on the front lawn. I had 2 dogs inside the that I considered were safe. The police came first and then two fire trucks. By that point, the Jeep was completed engulfed in flames including the tires. The fire started in the front of the vehicle and worked its way back. The firemen distinguished the fire which took about 30 minutes from beginning to end. The heat from the fire melted the siding over my two car garage (garage is attached to the house) as well as the siding to right hand side of the home. Glass and debris began to catch fire and pop and spit into the yard. Let me just say that I’m a breast cancer survivor still going through treatment and was at home alone at the time when this happened as my husband was out of town. I’m not in 100% back to my old shelf. I’m absolutely in shock and devastated over the loss of the car. And I’m in more shock to think what would have happened if I hadn’t had the foresight to pull the car out of the driveway. I’m simply devastated.

The contact owns a 2015 Jeep Cherokee. The contacted stated that while refueling, he became aware of smoke underneath the hood. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.

While we were driving to the store, the front sunroof popped and then exploded. Glass shards fell onto my husband and myself and the loud bang sounded like a gun.