general problems of the 2015 Jeep Cherokee

The contact owns a 2015 Jeep Cherokee. The contact stated that while attempting to open the liftgate, the liftgate failed to open. The contact stated that during inclement weather, water was entering the cabin of the vehicle, causing mold to develop inside the vehicle. Neither an independent mechanic nor a dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 23v338000 (electrical system, structure); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 130,000.

The contact owns a 2015 Jeep Cherokee. The contact stated that while the vehicle was parked, the contact stated that the power liftgate became inoperable when the contact attempted to engage the power liftgate. The contact had to enter the vehicle and manually opened the power liftgate. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer, where it was diagnosed and determined that the power liftgate module had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The approximate failure mileage was 102,000. Parts distribution disconnect.

The contact owns a 2015 Jeep Cherokee. The contact stated that upon starting the vehicle, the parking brake error message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that there was a crack on the vehicle near the lift gate and water had entered the spare tire compartment. The dealer diagnosed the vehicle and determined that the wiring harness and module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The contact stated that the failure was related to NHTSA campaign number: 23v338000 (electrical system, structure). The failure mileage was approximately 128,000.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable time to remedy the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at approximately 50 mph, the warning message "unable to use 4x4 at this time" was displayed. The vehicle was taken to the dealer where it was diagnosed that a new rear end needed to be replaced as it was a sealed unit. The dealer stated that the parts were not yet available and were currently on back order for one year. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact NHTSA campaign number: 23v338000 (electrical system, structure) however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notifications of NHTSA campaign numbers: 20v343000 (power train) and 23v338000 (electrical system, structure). The contact stated that while driving 40 mph, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was unsure if any warning lights were illuminated. The contact pulled over to the side of the road and turned off the vehicle, and Jeep roadside assistance was contacted. The vehicle was towed to the dealer, and the vehicle was repaired. The contact stated that on a separate occasion, the parking brake failed to disengage. The contact left the vehicle parked. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that on a separate occasion, the liftgate opened independently. Due to the failure, water entered the vehicle during a rainstorm. The contact stated that the liftgate failure persisted. The contact stated that there was mold on the seats, ceiling, dashboard, compartment area in the rear of the vehicle, and the spare tire location. The vehicle was taken to the dealer. The dealer refused to inspect or repair the vehicle due to safety concerns for their employees. The vehicle remained at the dealer unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received recall notification of the NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled while merging. The contact’s wife was able to coast the vehicle to safety then restarted the vehicle. All the warning lights illuminated. The contact then stated that the windshield wipers inadvertently turned on. The dealer was notified of the failure and the contact was informed that he would receive a call back to schedule an appointment however, the contact was not notified. The dealer also confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and the contact was informed to take the vehicle to the dealer. The failure mileage was approximately 101,000. VIN tool confirms parts not available.

The contact’s girlfriend owned a 2017 Jeep latitude. The contact stated that while his girlfriend was driving, she notified him that the trunk sensor warning light had illuminated indicating that the trunk was open however, the contact’s girlfriend stated that the trunk was not open. The contact then stated that while his girlfriend was entering the driveway, her daughter noticed that a fire had ignited at the rear vehicle’s trunk. The contact’s girlfriend was then notified by her daughter to exit the vehicle. The contact’s girlfriend exited the vehicle and attempted to extinguish the fire with a water hose however, the fire started to spread. The fire department was notified, and the fire was extinguished. No injuries were sustained. No medical attention was required. The contact was unsure if a police or fire report was filed. The vehicle was not diagnosed. The vehicle was damaged beyond repair. The vehicle was towed to the contact’s nephew’s lot. The contact was unaware that the VIN was included in the NHTSA campaign number: 23v338000 (electrical system, structure). The dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 147,565.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number:23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000(electrical system, structure) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure in which the electronic liftgate door would not open. The failure mileage was 76,000. Parts distribution disconnect.

The contact owns a Jeep Cherokee latitude. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the art to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was parked inside the garage, and she was unable to follow the manufacturer's instructions on how and where to park the vehicle due to inclement weather. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The manufacturer confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rear liftgate would not open remotely. The failure mileage was 34,000. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not yet available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of the NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received recall notification of the NHTSA campaign number: 23v338000 (electrical system, structure) however, the parts to do the recall repair were not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact's daughter owns a 2015 Jeep Cherokee. The contact stated that while her daughter was attempting to shift gear, the transmission failed to shift in between gear. The parking brake warning light was illuminated. The vehicle was towed to the dealer, who informed the contact that there was water intrusion from the liftgate into the electrical system. The contact related the failure to NHTSA campaign number: 23v338000 (electrical system, structure). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Jeep Cherokee. The contact received recall notification of NHTSA campaign number: 23v338000 (electrical system, structure); however, the part to do the recall repair was not yet available. The contact stated while putting groceries in the trunk on two different occasions, the liftgate came down unexpectedly and hit her head. There was no warning illuminated. The local dealer and other unknown dealers were contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and advised that the remedy is expected to be available in 2024. The failure mileage was approximately 57,000. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The contact stated that the liftgate intermittently failed to open. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.