general problems of the 2016 Jeep Cherokee - part 1

Transmission was replaced at 20k miles it has still continue to stall while driving causing hard shift and stalling in the middle of the road almost causing accidents.

There was a recall on 2016 Jeep cherrokee latitude fuel pumps - I think several years ago. This VIN not on the list. But, the fuel pump has gone on this 2016 Jeep several weeks ago- vehicle stopped in busy city roadway. Towed to repair place -another make of fuel pump installed- then gas gauge not keeping track of gas . Called Jeep dealership in warren, PA; and was told no one has these main Jeep fuel pumps. None in any 9 locations. They are on back order throughout the country. Sounds like there is a problem with the 2016 Jeep fuel pump. It needs to be recalled. This is a no brainer; and, not fair to Jeep customers that this issue wasn't made public and that the company didn't make a recall on this pump. There is a waiting lists for these pumps won't start distributing them till December. Please help with this matter.

Power transfer unit (ptu) failure with "service 4wd" message with "transmission service" message. Unfortunately, my car is not part of the recall but it is a similar issue.

Subject: urgent safety concern – 2016 Jeep Cherokee gear shifting issue good morning, I am writing to report a serious safety concern with my 2016 Jeep Cherokee. I have been experiencing persistent issues with the gear shifter and transmission that I believe may be related to a known defect or may warrant investigation under a recall. The gear shifter frequently locks up and does not change gears properly. It stays in the wrong gear for an extended period—both when going uphill and downhill—before finally shifting, often accompanied by a loud noise. In some cases, the gear becomes stuck entirely, forcing me to take my foot off the accelerator. This delay in shifting poses a significant risk, especially in traffic, as I temporarily lose control of the vehicle's speed. During these moments, pressing the accelerator has no effect, which could easily lead to a dangerous situation. While the vehicle is still drivable, it consistently displays warning indicators suggesting a serious issue that needs professional attention. These problems are ongoing and seem to be getting worse over time. Given the safety implications, I am requesting that Jeep investigate this matter urgently and confirm whether my vehicle is subject to any active recalls or technical service bulletins (tsbs). If not, I would still appreciate guidance on how to resolve this as soon as possible, as I am concerned for my safety and that of others on the road. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, [xxx] [xxx] email [xxx] VIN# [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The automatic start stop system shows failed.

I’ve went to get my car inspected and it shows 1 recall for “in-use nox - catalyst efficiency” . There was no warning signs on my dashboard. My car just acts differently and it sounds much louder. My dealership, carmax can’t repair it for free and charging over $100 for a diagnostic alone.

The service shifter light keeps coming on, but it goes off sometimes when I restart. Every time I ask someone to check it out, they say there's nothing to see unless it is on. I don't want this to cause any problems with the car. How am I supposed to have it looked at when it is not on all the time. I have a picture of it and I am still refused service for it.

Vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.

The car shuts off while driving.

My cars ptu is broken and multiple similar cars have ptu recall yet my VIN number is not part of recall.

March 12th pulled in my drive way and put Jeep in park took foot off break and Jeep cut off. Also still having the issues where the gears will say to put car in p then it will switch to n, I will put in p then back to d or r and it works fine. I reported this several months ago also and since then it has done it about 3 or 4 more times but no stored messages or check engine light comes on.

I have had my Jeep since 2020, in September 2024 my "service transmission" notification displayed on the Jeep. I took it a jiffy lube for a transmission service in which aftermarket fluid was put in the transmission and the filters were not replaced. The "service transmission" notification came back on in November, was taken into a mechanic that confirmed the transmission temperature sensor had gone bad. The open recalls were repaired by a Jeep dealership following the issues due to the recalls potentially having fixes for the "service transmission errors". Following that mechanic, it was taken to a dealership that diagnosed the temperature sensor and replaced the sensor and serviced the transmission. During the test drive, they noticed the transmission was jumping. After looking into it, they discovered that the transmission wasn't firing correctly. My friends with similar Jeep transmissions, if not the same, are experiencing the same exact issues with the temperature sensor and transmission failures. There were no accidents reported, just issues directly related to the transmission.

On [xxx] my Jeep started making a grinding noise near the rear axle. Initially, thinking something had broken when I had hit a pot hole earlier that evening. We parked the car at a garage and the next day inspected it and said it sounded like the rear differential may be effected, advising it should be safe to drive in “sport” mode. I drove it to blueridge Chrysler Jeep in abingdon va where I informed them I had discovered a recall 45a on the Jeep, they kept the Jeep and called me in a few days saying it was only for an “software update” and it was fixed. Om [xxx], I drove my Jeep and upon getting less than a mile down the road it sounded like the backend was dragging. They called a tow truck & took it back to the garage & now with the mopar extended warranty they would have to replace the ptu. It was part of the initial recall and it could affect the ptu and the rdm (rear differential). This part took months to be delivered and during that time I had to rent and borrow a car to get back and forth from work for over two months. In may, the service dept. Called saying the Jeep was still making the dragging noise and may be the transmission or the rear differential, but they’re still looking into it. In June, after re-working the ptu, blueridge has determined it is the rear differential that now needs replaced and when I asked about it all being a part of the mopar extended warranty and they told me I needed to call Chrysler customer care. I followed up and called and spoke to several people advising that the dealership would have to call mopar warranty. Today, 7/7/25, I spoke with blueridge again and they are saying the recall was only for an update. I referred to the details of the initial 45a recall that specifically says that if the update is not complete, it would lead to problems with the ptu & the rear differential. My stance is that mopar warranty should cover both the ptu and the rear differential under both recalls the 45a and 20v343000. Information redacted pursuant to the freedom of information act (fo.

I just bought this used car and just drove around town. It has 101,724 miles and it smells like something burning when I start it up and when I drive it. I know it's coming from somewhere under the hood. I'm paying 9500. 00 for this car and already have burnt smell.

I was told that my ptu needs replaced however since it did not throw the proper code it is not covered under the extended warranty that Jeep had out.

Started hesitating and did it at random times. I had a tune up done and it continued. I thought it was the transmission and took it to the transmission shop and they didn’t find anything wrong with the transmission. Started losing power and hesitation became worse while in traffic. Now it’s hesitating while stopped at the traffic light and not accelerating when taking off from a complete stop and not accelerating while merging. I brought it to the dealership in lakeport, CA. 95453. When I brought it to them the start stop warning lights were lit up on the dash. The start stop feature is creating the problem. I’m being told by the dealership that they can’t disengage the start stop feature. This is a safety hazard and I’m concerned it’s going to create engine problems. Apparently it’s a nationwide issue. The start stop feature needs to be recalled and fixed.

2 weeks ago, I was driving my Jeep and stopped for a train. The Jeep suddenly cut off. I put it in park and it started right up. After the train passed, I drove approximately 200 feet to the next stop sign and it cut off again. It restarted, but I haven't driven it for any distance since then because I'm afraid it will cut off on the highway while I'm going to work or elsewhere. All maintenance is current and fluids are correct.

4wd unavailable light popped up. Took it to a local shop. They said the code is for the ptu. It controls the gear the vehicle is in. The car can go into neutral at anytime including while driving. Many other Jeep Cherokees have recalls for the same issue. It is a safety hazard and I am afraid to drive it due to my safety and the safety of others.

I was driving and was at a residential stop sign and out of no where my vehicle just shuts off on me. At first I thought it was the on and off gas conserver device but I realized that wasn’t the issue when it wouldn’t turn on anymore and all the vehicles behind me started honking and then proceeded to go around me. This lady walking her dog even shouted what the hell was wrong with me thinking I was purposely stopping traffic. Then this nice guy came out of nowhere to help me move my vehicle out the way from ongoing traffic. He was nice enough to try and give my car some battery from his vehicle thinking that might be the problem and nothing would make my car turn on not even the starter would want to start. So I had no choice but to call a tow truck to transport my vehicle to a mechanic.

While driving the vehicle the gear attempted to go into 4wd by itself. I pulled over and at that time I could not shift the car into drive or park. I believe the transmission or gear shift is having an issue. No warning lights go on the dashboard and it will stall while driving on the highway which caused an extreme safety hazard.

Jeep lost power several times and at other times would say to shift to park. Same as the most recent recall but 2016 is not included currently.

The vehicle stops abrutly while moving and engages emergency parking break and powers down and activating needing to be shifted into park. Vehicle then will be shifted into park and shifted back into drive but will not move until vehicle is turned off and turned back on.

On two occasions within 5 days while driving the vehicle, (the vehicle was in motion) it suddenly stopped and the would not accelerate making a whining noise as if the car was in neutral. The dashboard then said to put the car in park. Or shift to park. I tried to turn off the vehicle and it didn't immediately want to restart, it was full of gas but sounded like it was empty. I was able to finally turn it on.

The Jeep has stalled out few times just stops running no reason then starts up after a few minutes very unsafe my son was driving Jeep and just died on him middle of the road. Luckily a police crusier helped him off the road. Been in the shop for this nobody can find anything.

This morning I heard about the recall of 63,000 Jeeps from 2017-2019 for the power failure in the ptu. I have a 2016 Jeep Cherokee trailhawk and I have experienced the same exact issue! I currently have a 2016 Jeep Cherokee trailhawk. I'm the original owner. This Saturday, January 25th, I am turning it in for the ptu to be replaced. This will be my 2nd ptu replacement. . I was told that this 2nd ptu has a different part number than the oem, or the last one. Thus making it slightly designed differently (I dont know the factual of this statement). *** in the last year, and mostly during warmer months, I have experienced multiple complete power failures of my Jeep. Anywhere from driving, and/or slow parking. It has even happended at times when taking an off ramp from the highway! I have had other people in the Jeep when this has happened. I was told that I have a loose battery terminal connection. So I went out and purchased the battery post shims to increase the posts thickness on the battery. This did not resolve the problem. Since June 2024 I have been on mopar's waiting list for this replacment ptu and I finally received it a couple weeks ago. It is now winter and for some reason the power failure does not happen, but there is a consistent clicking in the front end. Not thinking it was the ptu because it has been replaced already, I thought it was the cv joint so I bought that part. When I got to the dealership to have the work completed, they informed me that it is not the cv joint, but definitely the ptu. So that is how I have been on the waiting list since June 2024. This morning I heard about the recall of 63,000 Jeeps from 2017-2019 for the power failure in the ptu. I have a 2016 Jeep Cherokee trailhawk and I have experienced the same exact issue! this recall may need to be extended to include 2016's!!.

While driving the vehicle I encounter a loss of driving power, then the check engine light comes on and the service 4 wheel drive indicator comes on. The loss of power while I'm driving creates an unsafe condition because I am driving on the highway among other vehicles when this occurs. This happens to me at least once per day while I am driving and on one particular day it occurred six times. The problem has not been reproduced or inspected.

The “service 4wd” light came on in my vehicle, and upon taking the vehicle to faricy boys, I was informed I need to replace the ptu in my car. After looking into this, this appears to be an extremely common problem in Jeeps. Though my vehicle is not on the current recall list for this issue, I believe it should be.

The vehicle stops abruptly while moving and engages emergency parking break and powers down and activating needing to be shifted into park. Vehicle then will be shifted into park and shifted back into drive but will not move until vehicle is turned off and turned back on.

Jeep completely shut down while driving and cars behind me almost crashed all lights came on would not shift back into gear very scary had to call tow truck. This is the second time .

I was driving and the vehicle cut off , said service shifter and had to put in park , and restart . I was in the middle of traffic and was luckily able to pull over . It started after stuttering a few times . But I’m now scared to drive it .

Ptu failed. Other 2016 Jeeps were recalled however this Jeep was not. Service 4wd light came on and the cars 4wd is not functioning.

I was sent an email saying my car was being recalled.

While driving the vehicle will loose power unexpectedly. Then it will gain power again. It has happened several times and I have taken it to the dealer several times and they have not been able to recreate it. They say there is no error codes that they can find. This problem has occurred while going through intersections and on highways. We have had several miss-incidents because of this problem. Have heard from others this issue is a common problem with the Jeep.

I am not sure what component, system failed or malfunctioned but my vehicle is available to be inspected. My SUV has cut off on me several times while the vehicle is in drive gear and I was driving on the highway. It also cut off on me while I was in motion and turning the vehicle to the right. The vehicle cutting off caused me to run into a curb and I was thankful that there weren't any pedestrians on the sidewalk. My safety is at risk because I never know when the vehicle will cut off while I'm driving. I have taken the vehicle to try to figure out whats wrong with it and why it keeps cutting off without warning. There are no lights on the dash. However when the vehicle cuts off, "service shifter" comes on. Once I restart the vehicle the warning light goes off.

Service shifter warning. Took to the dealership and was told there was a notice, no recall on the shifter bezel system. They said the shifter bezel harness system is bad and I had to replace it for over $400. If this is a known Jeep wide safety issue why is there no recall?.